Contact of Express Mail Service (EMS) customer service

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Contact Express Mail Service (EMS): Find below customer service details of Express Mail Service (EMS), including phone and email. Besides contact details, the page also offers a brief overview of the express postal service.

Head Office
EMS Unit
Universal Postal Union
International Bureau
3000 Berne 15

International Contacts
Argentina: +54 11 4891 9191
Australia: +613 8847 9980
Bahrain: 80001100
Bangladesh: +8802 9550105 / 0465
Canada: +1 416 979 3033
China: +86 10 11183
Czech Rep: +420 800104410
Germany: +49 180 6 345300
Hong Kong: +852 2921 2211
India: +91 44 2231 3392
Indonesia: +62 21 80613707
Italy: 803160
Kuwait: +965 25525721
Malaysia: +60 3 2267 22 71
Mexico: +52 55 5385 0967
Pakistan: +92 21 3454 0419
Philippines: +63 2 854 4613
Russia: +7 494 956 08 08
Singapore: +65 6222 5777
South Africa: +27 11 961 6000
Spain: +34 90 2197197
Switzerland: +41 58 667 19 81
UK: +44 2476 213 455
UAE: +971 600599999
USA: +1 800 222 1811

About Express Mail Service (EMS)
Express Mail Service (EMS) is an international postal service managed by the Universal Postal Union (UPU). The UPU was established in 1874 and is headquartered at Berne, Switzerland. This umbrella organisation brings together some 192 member countries. It’s Express Mail service connects more than 180 countries around the world. The EMS is a priority express delivery service and is easily accessible through the Post Office counters. Apparently it has the largest delivery network worldwide. The list includes Afghanistan, Argentina, Australia, Bahrain, Bangladesh, Brazil, Canada, China, Czech Republic, Egypt, Hong Kong, India, Indonesia, Japan, Pakistan, Portugal, Russia, Sweden, Turkey, UK, UAE, US and Zimbabwe.

Information on the EMS operators, their website and addresses are available on the official link here. You can reach the operators directly through their individual websites. If you have dispatched an item using EMS, you can track same online through the EMS tracking number. Individual EMS operators in each country manage the tracking information. If you dint know, there are more than 8 million packages sent through EMS each week. For more information or queries on payment, delivery status, postal office locations, or others, reach the EMS support.

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  1. I ordered a pool heater over 3 months ago and still have not seen it, At first they said it got lost in transit and I contacted the company and they said they sent another one and then I track it today and it says they tried to deliver it at 8:43am and my son gets on his bus 15 ft. from my door at 7:30am and it was really nice this morning so my doors have been open all day and not once has anybody walked up to my door.

  2. I cant locate my parcel and its been almost a month now. Cant even contact their customer service to check on it. Please dont try this service unless you wanna waste your time and money

  3. Worse service ever – I don’t know my parcel is gone too and there no valid contact information. I don’t have the location or the uk office contact information. Apparently the parcel was delivered at 2am in the morning which is not true.

    Tracking number

  4. I have been waiting for me shoes for 48 hours and to no avail. You say you attempted to deliver them at 2am in the morning however I was here all day and night. I am on London uk

    Tracking number :EG667361550JP

  5. Chris Peate Reply

    Waited for nearly 30 days for a delivery then according to tracking information it suddenly gets lost in transit and now can’t even contact seller or delivery support
    Very poor and lack of support is apparently none

  6. I am very upset over the way my merchandise has been processed. 8 days is ridiculous and it still has not left China. Please let me know when you plan on shipping to the USA or I will be forced to cancel my order and get my money back. I have waited 48 days and I am tired of waiting.

    Kerry Lilly

  7. Mikyeong Lee Reply

    I cannot track following number.

    This was sent from USA to Korea on 15Dec18. It has not been received. Please, let me know the status.


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