Office Address:
Grossenbaumerweg 6,
40472 Dusseldorf,
Germany
Support:
Phone: +44 (0) 330 365 9986 (booking)
About Eurowings
Eurowings is a German low cost airline that began operations in the year 1994. A subsidiary of the Lufthansa Group, Eurowings covers majorย domestic routesย and also operates flights to more than 130 destinations throughout Europe. With a fleet of close to 90 aircraft, Eurowings along with Germanwings operates from its main hubs at Cologne/Bonn, Dusseldorf, Hamburg, Vienna and Stuttgart.
The three fares found on most flights are Best, Basic and Smart. While Best includes all average features, Basic comes with just the servicesย needed, and Smart is one with baggage handling, on-board meals, among other benefits.
Countries to where Eurowings operates its flights include UK, Austria, Belgium, Czech Republic, France, Greece, Hungary, Israel, Italy, Netherlands, Norway, Poland, Portugal, Russia, Spain, Sweden, Thailand, Turkey, UAE and US. Within Germany, it connects Berlin, Cologne-Bonn, Dortmund, Dresden, Dusseldorf, Hamburg, Hanover, Karlsruhe, Leipzig, Munich, Nuremberg, Rostock, Stuttgart and Usedom (Heringsdorf). Andย in UK, it connects to Birmingham, Edinburgh, Glasgow, London, Manchester, Newcastle and Newquay.
Booking of a ticket, whether for individual or group, can be done directly on the Eurowings website. Payment can be done through all major debit/credit cards, in addition to cash at airport counters. There is a low-fare calendar for those looking to grab budget-friendly tickets. Also register on the website to receive offers and deals on your preferred route. Upon bookingย a ticket, simply login on the website to make changes to the itinerary or passenger list. That is not all, you can check-in online 72 hours before departure. Additional services such as excess baggage, transporting sports equipments, or requesting assistance for boarding and disembaring, can be made to your booking up to 30 minutes prior to departure.
Besides booking a flight, fliers can also look for hotels, car rental and insurance. While on short routes, Eurowings offers a wide selection of fresh and enjoyable meals, on long-haul flights fliers have in-flight entertainment, from music, movies to games. On-board shopping of fragrances, watches and jewellery can also be made during a flight.
If you are flying on Eurowings, you can make good use of the Rail&Fly benefit. With Rail&Fly, one can travel across Germany by train for a really budget-friendly cost. The ticket can be used on regular trains operated by the Deutsche Bahn Group – InterCityExpress, InterCity, EuroCity, InterRegioExpress, RegionalExpress, RegionalBahn and S-Bahn.
As for baggage, most flights allow one piece of free hand luggage weighing up to 8kg. For check-in baggage, the Smart fare allows 1 bag up to 23kg; Best fare allows 2 items weighing 23kg each. You can pay for excess baggage online or via telephone. Are you a frequent flier of Eurowings or Germanwings? Register for the Boomerang Club. As a member of the club you can enjoy numerous benefits such as earning extra miles, transfer of award flights, special bonus and promotions, among others. There is also Lufthansa’s Miles & More frequent flier programme that will help you earn and redeem miles with every Eurowings or Germanwings flight. Members of Miles & More also enjoy a range of benefits that include priority check-in, priority boarding and access to lounges.
For more details or queries on booking a ticket, refund/cancellation, cargo, group booking, lost baggage or others, speak to a Eurowings customer service representative.
Eurowings is a terrible airline, seats very old , earplugs not for free ,no hot breakfast on board, customer service zero. Overpaid for my ticket, my premium class was not even existing. I had to ask few times to get water but never got it .I asked for blanket for my 4 year old , answer was use your coat. Instead if hot meal in the morning I got bread and cheese sandwich. My kid said it looks old so he refuse to eat it. I ask for yoghurt , answer you know. After begging for few things flight attendant ask me if I’m Jewish( he saw my last name) cause according to him i have a lot of ‘huzpa’ and ask for too many things. I dont believe I went through all this disgusting experience and I had to pay for one way in premium class $800.
This company is a joke. I made a reservation and never got a confirmation but my card was debited for 146 euro. I have tried to reach them over a week now to no avail. I have called all the phone numbers provided, all to no avail. This is really very frustrating.
I will never fly with Eurowings again.
I had lots of trouble after cancelling part of a flight in Germany. The end result was that they told me to pay again which in the end meant that I had two seats on the same flight. This was due to misinformation from their so called call centre/customer services. Which of course is a contradiction in terms.
I have produced volumes of correspondence to them and have had no reply whatsoever. They owe me about 200 Euros.
A rubbish organsisation to say the least.
I will be taking them to court to recover this money plus costs.
Stay away from them at all costs.
Henry BUstin
Our flight from Vienna to standsted euro wing staff or Austrian air line who were responsible to load the luggage did not load it. I called Vienna They told me they have both bags and standsted just rang me and they have received one bag. Standsted do not pick up the phone after 5 pm but they are supposed to work at 10.
I had the worst longhaul flight experienve with eurowings, from Germany to Mauritius. Staff were very unhelpful and i starved both trips from germany to mauritius and back. The most unfortunate thing wasit was the same staff for both journey who treated us very badly. If you cannot speak for yourself on this flight, you are absolutely disadvantaged. Very Bad service we received! If you are diabetic and you go on this flight you need to read all small prints regarding meal service or else you will suffer 38000 feet up in the sky.
My luggage was lost on a flight to Puerto Plata from cologne! It took 5 days to get a file ref and now I can trace my baggage which says missing?? Well I know that. Eurowings are so unhelpful many phone calls costing a lot of money and still don’t know where my 2 suitcases are. Would not use again very unprofessional
Ladies, if you are pregnant and travel by plane in Europe you will be discriminated against! I just went through the worst logistical nightmare while checking in for my flight from Dรผsseldorf to Moscow on Eurowings.
I live in USA and was visiting my husband in Germany and then flying to Russia to visit my mom for two weeks. I was 26 weeks pregnant and my doctor had no issues with me traveling.
I did not cover my baby bump (huge mistake!!) and was asked for a ‘Mother’s Pass’. I explained to them that my doctor in Texas approved my travel and that we do not have special mother’s passes. The lady at check in called her boss who came to talk to me and proceeded to explain that all pregnant women in Europe are supposed to have a mother’s pass from their doctor. It’s the law. I pulled up my online medical records and sonogram to prove how many weeks I was but it was not enough. He insisted on mother’s pass. Of course I tried to argue with him and he told my husband that I was “slow in the head” and he preferred to talk to him instead! That sexist comment pissed me off even more.
They denied me getting on the plane and sent me to a different section of the airport to rebook the flight. Turns out all flight were booked for the next three days and my ticket was non refundable. And my mom was already on her way to Moscow to meet me! I called my doctor’s office and after hour nurse could not help either.
I was devastated but refused to take no for an answer. It was 30 minutes before departure, and I thought what do I have to lose? So I put on a very loose cardigan that completely covers the belly and decided to go through the same check in just go to a different desk. The most important thing was not to run into the manager who called me stupid and not be noticed by the lady who checked me in originally. I was lucky and It worked this time! They did not ask me for mother’s pass since I REALLY covered myself. I went through security, got on the last shuttle to the plane, and just as I was taking a deep sigh of relief an airport official walked in right before the shuttle left and asked me if I was the one pregnant. Really??!! So I had to get off the shuttle and be interrogated again at the gate, this time by three people. After pleading with them and shedding a few tears, one of them asked about my due date. I told her November (three months away) and she laughed and said I was good to go!!!
To make things worse they lost my baggage and it has been 4 days now and no bag yet!!!! I will NEVER fly this airline again. The worst!
Dear Sirs,
I, along with my two children, through no fault of our own missed the following flight.
The confusing incidences for the harrowing ordeal yesterday were, thus:
1. Once through security at around 4.15 pm, we were directed to Gate 40.
2. my children and I ran through the crowds to get to the gate.. when we got there there were no attendants.
3. we could not see any officials. other than people with Airport security identity tags. whom directed us to go back as we must have missed the flight.
4. we asked another official and they stated that we need to go back to Eurowings but only after collecting our luggage.ย
5. once in luggage collection..with no luggage to be seen, ย we asked another official staff member in luggage ย and they said we may still have time as it was 4.40.
ย
6. with our hand luggage we ran to the security area again.. only to be told that we have to check in ‘ again’
7. we ran to area B check in. the time was 4.50pm. ย At the desk there was a middle aged blond representative and a early 40’s man in grey suit talking to other staff membersย
I harrowingly ย explained all the events, erratically, as by that point, I had been running around the airport for over 30 mins.
8. I was told, we missed our flight and without consulting the blond lady just checked another flight from Heathrow..to Cologne at a one way cost of ยฃ930 the next morning – making the assumption that we could afford another flight before looking it up on the system.
ย I added that I had a connecting flight and was there nothing else sooner or even cheaper as I could such an amount, at all.
She may not have realised that the flight ย I missed, was paid for on a loan and not all passengers have access ยฃ930 on hand.
Your ย ground staff did not look at me personally with ‘Empathy’ – did not advise me as to the next step. I felt alone ย and discarded.
9. I was on the verge of tears and asked was there nothing else and it was not through fault on our part as we got through the system.on time… I raised my voice at which point – your staff member ย ( the man in the grey suit) looked sternly at me and said something, which I cannot recollect, but I know at the moment it was not quite ย customer service material and not understanding , ย because, as a 49 year old woman on the verge of complete tears and holding myself back – ย I put my head down and just went back to security entry to collect my children.
10. I later returned back to your Area B staff to.ask about my luggage.
11. My 12 year old daughter was in pain, from running with the hand luggage and in hysterical tears – knowing that we were not going and assuming she was at fault. Because security held her for 10 minutes in a queue as she apparently forgot her water bottle in the hand luggage.
ย
I am aware that your staff deal with hundreds odd people daily and there are erratic passengers.ย
However, I was not rude, or impolite and my manners at that point after running through the airport with my children were not deplorable.ย
I would have expected them to treat me as an individual case, as it was the first time I had missed a flight and travelled via Germany to Turkey numerous times – even whilst you were GermanWings.ย
There was no sympathy or even the text book training of referring to a customer as an individual – they did not reference my name ‘Mrs YAS ย or even Madam this is unfortunate or how can we help?’.
I have worked in corporate customer care and and my behaviour, in light of the situation was good. I would just have expected a bit more of a xourteous manner or even a sympathetic smile from the Eurowings ground staff.
German wings ย has always upheld ย it’s customer care.ย
ย Unfortunately, the British staff at Stanstead should learn to treat individual customers, missing their flight, as a first, because it was a first incidence, for us.
And, passengers whom are already at the airport but not made it to the plane may have done so unintentially – as was our case.
My daughter is still traumatised and blaming herself.
I am looking for other flights, within our budget, ย in the duration, ย so that my children do get to see their grandfather, which is but once a year.
I anticipate your understanding and hope that your ground crew will be informed – a choice to ย work in Customer Support and Service incorporates a necessary smile at all contact with passengers.
ย I am personally Aware that it’s difficult to smile to all. ย
But, to Single Parent passengers like myself, whom cannot afford luxury hotel holidays for the children, only the opportunity ย to take them ย abroad once a year, in the summer, to see their grandparents – that ordeal is devastating. ย As is any missing flight ordeal.
I, apologise for this lengthy and maybe erratic email, given that my children and I are still trying to come to terms with the likelihood of not seeing our family in Turkey.
Kind Regards
I too flew with German wings and they lost my baggage on the 30th of June. This company was extremely unhelpful and my luggage is still missing 6 days later with no support, advice or financial assistance provided. I would never ever fly with this air line again!!!!!
Error on the Website one night before flight, unable to check in, called customer service spoke with Mr Frank who assured me I can do the check in on the airport without additional fee and will get on the plane indeed as I did asked that. Once I came to airport, staff gave me ONLY STAND-BY TICKET !!!! saying I would maybe not get into the plane,as there are no enough seats. Right at this point I went literally mad ! I asked to speak with the manager of the help desk and explained him the whole situation with the error online check-in. Even more I was flying with Eurowings the first time. Furthermore, I was moving back home after two years of living in London, flying to Vienna to sort out a few necessities. After much crying and stress, they finally gave me a boarding pass to travel. Frustrating experience
I am C Wallis’ mother. I have been trying to sort out the delayed/lost baggage since the 27th July. I have spoken to numerous people who have just ‘fobbed me off’. The phone numbers I have been given have either not been answered or cut off. My son was left in Berlin for the whole of his stay there with no clothes, no camping equipment and more importantly no inhalers for his asthma. He had to go to hospital for replacement inhalers as an emergency as he had difficulty breathing! His onward journey to Amsterdam was ruined by this ridiculous handling error by Eurowings. I would recommend that people think twice before using this airline!
My first flight with Eurowings from Newcastle Uk. Booking in staff did not book in my luggage to final destination. My luggage went missing on 6th June and is still missing some 9 days later. It was traced to Dusseldorf but still has not been sent to my home address. I was not offered any overnight clothes or toiletries.my bag also contain medication which I require, I have had to buy new clothes, toiletries and have spent money on phone calls not to mention lost holiday time. I have just spent a fruitless morning been told to ring different parts of the organisation and have also attempted to trace my luggage, all to no avail. Euro wings no thanks !
Quick clarification,
Passport is mandatory to travel with in germany or temporary resident card is sufficient to travel with in germany , i am not able to reach customer services please confirm as soon as possible
Dear Sirs…
My boyfriend and I had a reservation with Eurowings on Sunday January 3rd flight EW106 to Bangkok which was delayed for 5 hours. We took the flight and lost our connection flight within Thailand due to the 5 hour delay. This meant that we lost the money from our connection flight and also forced us to get a last minute really expensive flight to our destination in Thailand. We had no choice since we had to fly that day for a course. we were advised to write to Eurowings Customer service about the matter so we can get a refund for the price of the flights we couldn’t take due to the delay. Please send me an email address were I can send all the information details about our flights and let me know how do proceed from here.
Thank you,
Claudia C Paredes