Head Office
5900 Penn Avenue,
Pittsburgh PA 15206,
United States
Customer Support
Email: englishtest-support@duolingo.com (for English Test)
Email: android@duolingo.com (Android queries)
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About Duolingo
Duolingo is a popular platform for learning languages. It was launched in the year 2011 and currently boasts of more than 120 million users. Led by Luis von Ahn, the company has its headquarters at Pittsburgh, US. Duolingo is available free of charge for Android, iOS and Windows platforms. The language learning platform is also now available for the classroom.
Each lesson includes a variety of speaking, listening, translation, and multiple choice challenges. The app motivates users by tracking how many days they spend learning a language. Each week apparently more than 6 billion challenges are completed on Duolingo.
For starters, there are more than 68 different language courses to choose from. As for the languages, you have Spanish, French, German, Italian, Portuguese, Russian, Dutch, Swedish, Irish, Turkish, Norwegian, Danish, Polish, Hebrew, Vietnamese, Greek, Ukrainian, Welsh, Hungarian, Romanian, Czech, Korean, Japanese, Indonesia, Hindi and Chinese. For more information or queries on installation, lost password, troubleshooting, or others, reach the Duolingo customer service.
I find the new format at Duolingo very frustrating. I am not nearly as motivated to study. I miss the un timed word matching that allowed time to really learn the vocabulary. Everything seems timed now and so frustrating to have to beat the clock. If Duolingo doesn’t offer the opportunity for me to really learn at my own pace I will have to look for a new language company.
Exactly! I was so excited about Duolingo. Now I am completely frustrated. I need the grammar tips and review options that were available in the earlier version.
My husband and I have been using Duolingo for years and loved it. However, the new format is unusable. No proper lessons (Tips) so you’re not actually learning anything just guessing. Takes forever to scroll back to previous lessons. Stuck on one lesson at a time forces topics down your throat that you’re not interested in before you can move on, making it boring and disengaging. Please listen to your paying customers and change it back!
I concur with all the unsatisfied comments. Today when I was doing my lesson I clicked on the hint and used the first word; the system indicated it was wrong and showed a word that wasn’t in the hint list. Also, I don’t feel as if I’m learning the Spanish language in this new format. Please consider going back to the former format.
I have a technical problem and there seems no way to report it and find a solution. This is on my ipad – when there is a comprehension question with a choice of 3 answers, if the correct answer is in the bottom of the 3 bars (which it often is) it doesn’t respond when I press it and there’s no way then of continuing. I keep starting again, turning off the device, whatever I do it won’t let me progress when that format comes up. There are no chat lines, no email or helpline to call. Is this just my problem or have others experienced it? Any advice?
Like many others I seriously dislike the new format. I have enjoyed Duolingo a lot but now might cancel my subscription. I like having some control of my own learning and, depending on my mood and the time I have , I want some flexibility about which module I can do. Now when I think about spending some time on it I have a sinking feeling. ….and then don’t bother. Please either go back to the format that was clearly successful ( so why did you change it?!) or offer both formats. Give us, as learners, some credit for being able to manage our own learning.
I upgraded from a super plan to a family plan because Duolingo was stating it would cost $3-4 more per month and I got charged $119. And I find no way of addressing the overcharge with Duolingo.
Duolingo seems to be all about the money now, including submitting complaints. When I tried to do so and followed the process to speak with an expert i couldn’t submit a complaint or comment without providing credit card information. Needless to say. I exited the “customer service “ app immediately. There was no option to ask questions This is comparable to the incessant and insistent focus on “asking “ for fees to move forward faster in the language learning app itself. I never agree to add money and have wondered if that is the reason that my progress seems to have diminished. For shame, Duolingo what seemed to have been a good idea for language education has become a quintessential example of greed. Had ownership of Duolingo changed?
There is a huge difficulty spike in ‘levelling up’ in the new format in Romanian. Levels 1 and 2 are simple yet challenging enough, level 4 is practically impossible, despite having 20 more learned but un ‘levelled’ grades above it. This is incredibly frustrating, and very badly designed. Moreover, there are so many examples which don’t make sense in English, and remain unfixed for years, despite lots of people complaining. Duolingo needs to focus more on the basics instead of animations and changed layouts. Also, why can I make an allowable typo on the desktop version, but not on the app version?
Oh my gosh. So glad I’m not the only one. I’m so competitive that I would practice every morning and night. I just emailed company about it and saw this format to comment. I’m so less inclined to practice the way I was for 670 straight days. I was making a lot of progress and feel this new format just threw a wrench in it. Thanks for sharing and knowing I’m not the only one.
Can anyone at Duolingo explain why, after nearly a year of French, beginning at the intermediate level, I am still being tested on words like “the” and “it”?
Dear developers, can you please change how the team or partner challenge delivers the reward. I wish it would go to an announcement instead of starting immediately. Sometimes I do not have 30 minutes to use the complete reward so I wish that it wouldn’t start right away as my partner and I complete the team challenge. For example, if my partner completes the challenge, and I do not know it, but open the app, the reward starts right away, even though I do not have the time to complete it. When a team reward is completed, please have the app only make an announcement and not start the reward until the user chooses to use it. I like how this happens with the earlybird reward, and would like the same for the team challenge.
I hate the new format! It takes forever to scroll back to the beginning. I liked to be able to go back and review and do a quick lesson. Please go back to the old format, or give us the option to choose!! I’ve stopped using the platform but would go back if I can do the old Duo. thanks.
I dislike the new format because of several reasons which many others have written already long comments. I was introduced the new look this morning after 700+ days and it is awful. As somebody already said, don’t fix what is not broken. I have not subscribed Duolingo for that mess. Please bring back the old look, where I had clear understanding about topics and my progress.
I have been using Duolingo for some time now. I really dislike the new format. The old format had more flexibility about doing lessons, and it made it much easier to see where you were in the lessons. Also one could review a particular lesson if one wished. Also, it was nice to be able to do a story when one wished, not be forced to do them at a particular time. I find many disadvantages to the new format, but I have yet to find anything better about it. IF IT AIN’T BROKE, DON’T FIX IT. Does anyone remember NEW COKE – HA!
I also hate the new format, as do my other family members. So far still with Duo. I think we should have a choice in the format. We should be able to use our brains and proceed the way we enjoy! I liked staying on one spot for several rounds, and choosing which section to work on like others. SO frustrating!! One sister already barely doing Duo now. DUO HEAR OUR PLEA!
I am on a 600+ day streak, learning 3 languages and as a language teacher, constantly recommend Duolingo to my learners. However, because of this horrible format change that no one asked for, I shall now be ending my relationship with Duolingo. It is honestly a thousand times worse than it was, not to mention the fact that they say ”don’t worry, we’ve kept all your progress”, but then they didn’t, because in my French course none of my legendary modules are recorded as legendary. Furthermore, where one could always use cracked eggs to revise and thereby gain a life, one now loses lives for mistakes in already completed modules that one does voluntarily because of wanting revision..
I study Yiddish, which I know is in Beta and does not have all the bells and whistles (or even audible pronunciations for all words), but I am loving the new format (color me unusual). I am learning better, being challenged to remember prior lessons, and even enjoying slowing down my progress to go over old errors. I do not care about earning crowns or xps or whatever that stuff is. I do have one cavil – I cannot tell whether or not I have completed the “personalized practice” modules, as they do not turn color or lose points, to tell me I have already done them.
I, too, am completely dismayed and disgusted by Duolingo’s new format. I miss the cracked eggs as a means to review previous lessons. I dislike the lack of motivation (5 points??) to review previous lessons. I dislike the fact that the stories are no longer under a separate tab.
I am now looking at alternative methods of learning, such as Babbel.
I used to promote Duo to everyone I knew who was interested in learning a language. Never again.
How come I am only getting 5xp per lesson now with no double time at all when others are still getting 15 to 20xp per lessons which can sometimes be doubled. How am I supposed to keep up with people getting 20 to 40/ lessons + double time. I am spending the same time I used to on lessons and where I used to be within the top 5 of the league each time I am now struggling to remain out of the relegation group.
The changes is very demotivating. My friends (real friends I speak to, not online friends) are telling me they are still getting 20xp per lessons. How come there is such a difference between users. I doubt the person at the top of my ligue with more than 5000xp gets 5xp/lesson! If you make changes surely those need to be the same for all so the challenge remains the same. As it stand I regret paying for the app a couple of months ago as now, I don’t fell like using duolinguo anymore.
And this is not the only issue. Before the change, I had started the first out of the 5/6 lessons per round and then gone back to the lessons I most needed to revise. Now I can’t see where I am because all lessons shows the same colour and there is no way to identify how much learning I have done in each lesson.
Please allow users to identify where they are in their learning and either revert to the previous xp reward or universalise the amount of xp earned. Please make it fair and user-friendly.
There is a screen that comes up in the ‘previous mistake’ section of lessons, that will ask you to complete a sentence (the blank you are to fill in is a word you previously spelled wrong). This particular screen does not provide the letters with accents below the task, therefore, a word like déjeuner cannot be spelled correctly…and because it is in the ‘previous mistake’ section, it repeatedly comes up until you get it right, which I can’t because my American laptop doesn’t have an option to put the accent over the ‘e’. I had to click on the ‘quit’ option to exit, and I’m getting frustrated with this happening. Could you please fix this so that the letters with accents are available below?
I don’t know that I’ve ever seen a company make a worse move than Duolingo’s shift to the new format without notifying paying customers or giving them an option to change back. Totally, unbelievably awful. I am a professional academic and line manager of a large languages department. I signed up for Duolingo myself so that I could understand what our students were using. Never again will I be able to recommend it. It’s a great shame because this was a really good language learning app and now it is absolutely terrible. You’ve done the direct equivalent of ripping an annotated textbook out of a language learners’ hands, burning it, and then shoving a new textbook at them and telling them to carry on. The new format for Chinese has me at a different level, half of it is too easy, half of it is vocabulary I’ve never seen before, there’s no way to track progress or to revise different topics. What on earth is the point? Who did you test this on? If you were trying to force people using Duo for free to sign up and pay, I would at least get it. But I would have stuck with you and continued paying a subscription indefinitely. Now after 500+ days I’m finishing this course and then I’m out, because this is not what I paid for. I’m in a group of learners all using Duo, everyone is switching to a different app. Why pay a company that doesn’t listen at all to customer feedback?
Duolingo just lost its mojo! Without warning Scottish Gaelic is up the River Clyde without a paddle. No entertaining and informative notes and vocabulary at the beginning of each section. No way of knowing in advance whether a noun is masculine or feminine or why this word lenites and that one doesn’t. This is a complex language and used to be fun to learn in my own way and at my own pace. Now we’re dragged relentlessly through the course with no help with Gaelic’s complex grammar system. All very discouraging and, quite frankly, disrespectful to have this foisted on us without warning and without the Guides and Stories apparently available to other simpler languages. I have recommended Duolingo many times in the past – no more, and will be looking elsewhere myself. It’s turned into just another boring app obsessed with earning lollipops rather than learning a new skill in a meaningful way.
Liz Buchannon I grieve with you, but Duolingo never has told us the gender of nouns. I learned to use a dictionary or guess the gender by the adjectives used.
Mary Dunn
Hi, what on earth has happened to Duo Lingo?? I was shocked yesterday to find the site completely changed, complex and confusing to navigate and a seeming erasure of all the efforts I’ve put in over almost 300 days of language practice. Duo Lingo was a real game-changer for me – a free and very effective way to make progress in languages. Until now I have felt very encouraged by its format and by the results it has produced. Since this mis-guided update however, my motivation has plummeted – I cannot see where I am, the level I’m at or what I’ve achieved previously. This is incredibly frustrating. I hope Duo’s CEO will get over him/herself, listen to their users and change it back. Not impressed.
Hi, I too am devastated at Duolingo’s new format. I hate the fact that I can’t chose what I do now, and am forced in to a boring sequential chain. Previously I always worked on a few different topics at the same time, because that’s what we in life, it ‘s a way better means of testing ourselves. Now I can’t find topics of interest where I want to reinforce my learning. Tried to provide feedback on Duolingo’s customer service chat but was redirected to a page where I was asked to pay!
Duolingo, please revert to the old format. I am a paid subscriber with 988 days up, but I won’t be renewing if this format continues.
Terrible changes. I also have a couple of questions on use of Duolingo, but I can’t find any place to contact. 1. A few weeks ago I saw a link as I was using Duolingo that showed the words I have learned in German. I can’t find that link anymore. 2. Where can I find out what the various icons mean? For example, I see an icon with a checkmark, another icon with a sort of treasure chest. Any ideas?
I am extremely disappointed in the new format and have spent 2,300 days here but I’m pretty sure I’m going to give up now because really don’t like the way the site works now. I can’t navigate as well as I used to.
I am so upset they have changed Duolingo . I was heading for 600 days but the way it is now makes it too hard for me to carry on. Please Duolingo change it back.
I am wholly disappointed in the new platform. I feel as if I am using a juvenile, childish app- the colours, characters, the ´pathway’.
I have been struggling to maintain any sort of streak since the discouraging changes to the monthly badges a couple of months ago- I enjoyed seeing my graph, and working towards 1000xp per month! I have t received a badge since the change a few months ago, and my 120 day streak has been replaced by two times per week!
I haven’t learnt much in the past few months and I dont think I’ll be a premium member for much longer Duo- sorry! The cost just isn’t worth it anymore. Some friendships just don’t last- and whoever you have at the drawing board, look like they were recruited from primary/elementary school, because that is clearly your target audience. I respect myself and my intelligence enough to walk away from such ´dumbing down’.
Who’s stupid idea was it to change the format for learning – obviously all your developmental psychologists left and gave the task to a child who just winged it .
It’s really really bad – sorry more than bad it’s terrible.
So congratulations you’ve just turned a very good platform into a shambles – well done
I absolutely hate the new format of Duo Lingo! You have completely ruined it. Why does everything have to be turned into a silly game? I am a serious student with almost a 1000 day streak. I can no longer access all my weaker areas (eg. subjunctive, historic past etc.) by seeing them all together on one screen. But I have to scroll down through all the many areas to try and locate what I need. And now you have given silly headings to the more serious aspects of grammar. I won’t be renewing my subscription. Please change it back.
I hate your new format and find it most discouraging ! Also you start me off with 4 hearts in stead of 5 . Will give up if I can’t revert to old system
And the most frustrating – you ask for translation of you but there is no indication whether you want tu or vous !! I’m inevitably wrong !
Joined Duolingo 2017, Duo Pro member, 1579 day streak, 110K+ “XP”. I’ve been doing Duolingo (Italian, Portuguese, Spanish, Russian) just for fun but, as Duo can see, I’ve done so seriously. I also have used Babbel and Rosetta, but have much preferred Duolingo. As of today, I am frustrated, and I am angry. The root of this is the new Duo format. It’s not intuitive and, even worse, it’s far less helpful than the old format. To maintain mastery, I like to review specific content I’ve previously learned. With the new “Pathway”, it’s difficult to select those specific things I want to redo. Also, it seems impossibly difficult to actually contact Duolingo directly to give specific feedback. I’m to pay $1 to “get feedback” from a third-party provider? What the hell?! If anyone knows how I can actually get a message to Duolingo that may actually get read, please let me know. Otherwise, if a hobby isn’t fun, it’s not worth the doing, and I’m outta here.
I really like Duolingo. I have the longest streak I’ve ever had on the app of 85 days! But recently I am realizing it is so hard to build up enough gems to complete the final lesson in the unit. I’ve completed everything in unit 1 except the last 40xp lesson that costs 100 gems. I’ve had to start onto unit 2 without even completing the first one because I don’t have enough gems. I feel that when completing a lesson one should get 5 gems and once one has completed daily challenges, they can receive 15 gems or so. Instead of doing however many lessons trying to receive just 15 gems everyday from the daily challenges. Knowing that I won’t be able to complete the unit discourages me from doing my streak at all.
Having seen the comments here and on the Duolingo Facebook groups I tried the new Learning Path on my iPhone. I have to agree its awful. PLEASE don’t roll it out to all formats, and please revert the iPhone version to the old version which we all liked.A handful of people might tell you they like it but the overwhelming majority of your customer feedback ought to be enough to tell you it isn’t working.
Please listen to your customers!
My Duolingo program seems to be “glitching” up before I could click on the icon and it would repeat easily now it will not let me do that easily. In addition, words repeated are not clear and therefore enter something different than the one required.
Please help get me and program back on track
I’m all for something fresh, so I won’t criticize the changes, I think the site is still a great learning tool. But where have the stories gone? -they were great for changing it up a bit on some days -we all know variety is the spice of life. Also, some ‘jump to’ buttons would be useful because I do like to dip into various topics and repeat. But thanks anyway Duo team for your continuing efforts, keep up the good workx
I’ve been switched to the new learning path and I hate it. I’ve tried it for a month now, but I never feel like I’m getting anywhere. You finish one segment of the path and you think “finally, I’m done with that”, and then the exact same thing starts up again in the next part. As a language teacher myself, I know that repetition is important, but I have been learning the same word endlessly repetitive vocabulary for elementary school, middle school, high school, chalk and blackboard, and the like for bloody f**king ever and it’s so annoying since I can’t choose to skip this content I’ve judged completely useless for me. In the past (I’ve been on Duolingo for over 2.5 years), I’d just do the bare minimum of those uninteresting circles and then skip to more useful stuff, but now, I can’t even see what the content of the next step will be. It’s very boring and demotivating.
I’d also, just before the layout switch, just got my own set of stories for Korean, which was so exciting. They’re gone now. I’ve read that they’re supposed to show up in the path again, but they don’t. They’re just not there anymore. And besides, what’s the point if I can’t control for myself when I want to do them, or when I want to do what in general?
I really miss the circles. They showed me exactly what I was practicing and what I’d achieved, and I could always go back up again. F**k if I’m going back up this single path again – there’s no orientation there anyway. How am I supposed to do targeted practice now? I also find it super unfair that I’ve had to struggle with this for over a month whilst no one else in my family has been switched yet. They’re enjoying themselves much more on Duolingo. If you’ve still got the better older version, please don’t discard it. Please please please offer learners the option to go back to the colourful circles. The single path is neither visually nor content-wise appealing, and I haven’t learned anything new on it since I got switched over. It said it would keep your progress, but it didn’t. Not effectively. And it can’t, because the setup is too different.
I don’t know who thought this was a good idea, but please make them take it back. You’ve very conveniently for yourselves made it very hard to contact Duolingo with actual complaints, which is extremely frustrating. I still hope there’s a way for you to see how dissatisfied so many people are with the new path.
I agree with a previous comment that the app is more of a competition than learning a language. The pressure shouldn’t be to make points and move on in a league; the pressure should be learning the language and becoming better (compare against yourself). Learning a language should not be a competition.
And even with the league pressure, why does the location change every update? Just leave it where it was!
The pre-lesson tips were great, but I don’t see those any longer.
I did all the stories; there are no more, so I need to repeat them
I’m considering another app/class instead of Duolingo.