Contact of Duolingo customer service

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Contact Duolingo: Find below customer service details of Duolingo, US. Besides contact details, the page also offers a brief overview of the company. Reach the customer service below for support, complaints or feedback.

Head Office
5900 Penn Avenue,
Pittsburgh PA 15206,
United States

Customer Support
Email: [email protected] (for English Test)
Email: [email protected] (Android queries)

About Duolingo
Duolingo is a popular platform for learning languages. It was launched in the year 2011 and currently boasts of more than 120 million users. Led by Luis von Ahn, the company has its headquarters at Pittsburgh, US. Duolingo is available free of charge for Android, iOS and Windows platforms. The language learning platform is also now available for the classroom.

Each lesson includes a variety of speaking, listening, translation, and multiple choice challenges. The app motivates users by tracking how many days they spend learning a language. Each week apparently more than 6 billion challenges are completed on Duolingo.

For starters, there are more than 68 different language courses to choose from. As for the languages, you have Spanish, French, German, Italian, Portuguese, Russian, Dutch, Swedish, Irish, Turkish, Norwegian, Danish, Polish, Hebrew, Vietnamese, Greek, Ukrainian, Welsh, Hungarian, Romanian, Czech, Korean, Japanese, Indonesia, Hindi and Chinese. For more information or queries on installation, lost password, troubleshooting, or others, reach the Duolingo customer service.

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  1. I forgot my Duo password and when I try to reset, it seems that I am about to reset my Google account, not just duolingo. Just trying to get on plus and give them money. Also, lessons don’t load often, it is the owl’s version of hourglass. The 5 lessons under each button are 90% the same. I wouldn’t even mind ads, but the same bad ones over again, it is becoming a conditioned torture, which is why I want to pay, but can’t. Further, I took German in school. Duo tested me, and didn’t think so. Starting from scratch, it is painful. As a positive, thanks for the plethora of languages. Japanese is fun. One more thing, I found the same stories in different languages.

  2. I came back to DuoLingo after a long absence and was disturbed to find my personal details were being shared with FaceBook. I did not ask for this nor did I consent to it.

  3. I have been cheated by Duolingo. My paid plus subscription just disappeared one day with all my progress. Thinking subscription was over, I started a new subscription, only to find out I have two paid subscriptions. I got my money back for one of the subscriptions, but I still can’t find my paid plus subscription, though it ends August 2022. I can only get on the free app on my iPhone, but not on my Mac anymore. I have a paid subscription app, but it is nowhere to be found. I love Duolingo, but I think I have to give up. My emails are not answered. There is no communication. The app is screwed up.

  4. Karen P Watson Reply

    The app works terribly and has been for weeks. It freezes every day, closes in the middle of lesson, no longer records what I say accurately and takes 10 seconds for the keyboard or microphone to even come up, so impossible to do any of the timed tests and really frustrating to make any progress at all. I paid monet for the Plus version, certainly won’t renew.

  5. I hate the total lack of customer service. I paid real money to save my streak and my streak was not saved. I have been looking for how to contact anyone to help but there is none available. I will absolutely continue to give bad reviews of this app. This horrible awful stealing company. I am so angry.

    • Yes…my family member too. She has been on a streak for 2 years and something happened to the account and she’s losing it. No one has contacted her or tried to assist her.

  6. David Sills Reply

    You just lost a customer. The recent change in how you charge for timer boosts is ridiculous. No more! I am deleting the app and will post reviews wherever I can to warn people away. I was a really good customer, too, with 222 days running!

    • I agree with most comments – a lot of problems with this app -especially if you are being rewarded, it never shows up or shows up late with half the reward. And so after considering the PLUS option I decided to go with the free option. Slower, yes, but still learning. Obviously, if I’m running out of gems, I need to review anyways!!
      I don’t want all the hassles I’ve read about. It’s a waste of time trying to track down support.
      If they believe in their app, they should make it more functional so people are not frustrated and offer the support especially to those of you who have paid. I always try a new FREE for a while if I can to see if it’s worth paying for… so far Duolingo is not convincing me. Please convince me!!

  7. I am so angry with Duolingo. Your system is periodically dropping lessons that I have taken and not giving me credit. Because of your inability to keep track of my progress, I have been doubting my own ability to remember things… Suffering from a brain fog brought on by covid, I’ve been doubting my own brain and my ability to remember things. This has caused me great anxiety and fear. I’ve been losing sleep and been living with the thought that I would never recover. When discussing this with others, it was suggested that I keep copious notes, so I did. I soon found that the error was not mine but rather yours. Apparently, you are aware of this error in your system as I found reports on your site. This also has happened to many others who discuss it online and you have done nothing to correct the situation. For that reason, I have decided to stop using Duolingo. You have damaged me more than helping me. I will therefore report this on my review.

  8. Brenda Smith Reply

    I don’t mind the ads in Duolingo, but I really do mind all the messages telling me that I’ve lost my place in whatever league I’m in. Not in this to be competitive…I just want to learn Spanish. This twist toward competitiveness is really annoying and is a bad idea. Please lose this.

  9. Just wanted to let you know how much I LOVE your stories in German. It is wonderfully empowering to be able to read and understand using the knowledge from the lessons. Most people read stories from books repeatedly to young children, helping them build vocabulary and understanding using a good story. I can feel the same thing happening in my mind from reading these stories multiple times.

    I have reached a point where the level of stories has surpassed my current level so it is exciting to go to stories and find several new ones have been added at levels below where I stalled out. Keep up the great work.THANKS!

    • In the Japanese language lesson i am getting the same lesson over and over again. Also, the answers are not correct (I have checked with both native Japanese speakers and Japanese instructors and they tell me Duolingo just drops words for no apparent reason). It appears that Duolingo is not checking it’s own lessons. I subscribe as a plus member and think I an being duped.

  10. Why are new words no longer underlined and highlighted in my Romanian course. When are you going back to your core values of teaching, and dropping this “hearts loss for errors” BS? Both of these issues have greatly reduced my enjoyment of, and progress in, learning. Your apparent switch to “for profit” instead of for progress, changes have GREATLY reduced my desire the study and learn! Go back to your initial core values!

  11. Is the Latin course of duolingo completed after the “Feast” lesson? That’s too short.
    where are verb tenses, adverbs, conjunctions etc etc etc?

  12. Techy advice requested: I access Duo French via Chrome on the iPad. I cannot participate in the spoken exercises. Pressing the bar to speak consistently results in the “incorrect” ding response. I have no option but to move on to the next exercise. I’ve restarted the iPad and tried again – same result. I am able to access Duo without issue using my sign on with Duo, on Chrome on the MacBookPro. Suggestions? Thank you.

  13. Mary Landolfi Reply

    I cannot proceed beyond checkpoint nine in Spanish. I have written numerous times but get no help. I am a plus member but get no help and nothing but an auto reply. Why doesn’t anyone fix this?

  14. Duolingo is a good app to learn languages since it’s engaging and fun, BUT I find it a bit concerning that it doesn’t have Tagalog…which is the main dialect in the Philippines.

    • Does Duolingo check or validate it’s adverts. I must be an optimist. My first order never arrived, this was at the start of the coronavirus outbreak, put non delivery down to this. My next two orders were close together as delivery was from China I expected delay. One order was for a pressure hose lance, I paid approximately £17 English, received a small blow up air bag worth £1. Second order was for an electric drill, value £33. I received a hand held fan again worth about £1. Be careful when ordering anything advertised on Duolingo. AJK

  15. Evelyn Eason Reply

    I’m finding the Legendary level of lessons to be more of a timed typing test than a language test. Quite frustrating not to be able to advance because I do not type fast enough!

    • I would wholeheartedly agree with the above comment. It also means that accents are left off in order to try to complete in time which defeats part of the object of learning the language.

  16. Yet again my voice recordings are not accepted. Not one. I just had to say Nein and it wouldn’t accept it twice. This is happening at regular intervals
    This is approximately the fifth time the recordings are not working

  17. Wayne Picard Reply

    Your latest update really sucks. It basically forces me to do timed challenges in order to get points and I cannot do timed challenges unless I upgrade. And I’d be a lot more willing to upgrade if it didn’t cost so much. Can I have my old Duolingo back?

  18. Robert Fuke Reply

    The microphone on my computer doesn’t work any longer. I can’t complete any modules, as some of the newer units don’t give the option of skipping to the next question. Any suggestions?

  19. I am frustrated because I have to start from the beginning of level 5 after you update Duolingo. I almost completed level 6 and now I have to go back to the beginning of level 5. That’s no fun.

  20. Tizzie Foraker Reply

    We have been studying Arabic free on Duolingo for approximately one month… We have over 12,000 extra point. We have learned the alphabet descriptions and countries. But when we get to level 4 now we cannot advance. Because the two or three choices of the word that is said that is presented to us and shown us are not available for us to choose from or the answer we are given is wrong!!! So it throws us back into this Loop presents us with wrong options to choose from and wrong answers once we choose it’s supposed to give us the right answer if we have chosen wrongly but instead it gives us a wrong answer when we know the right answer. So we’re trapped in this Loop. Is this Duo’s way of telling us we need to sign up and pay for the class? Or is the month.content: have invested will just all be for naught as it will not let us advance. This is not a good thing. Please help us. What can we do? Is this Duo’s way? I’ve coursing us into paying for a course that is advertised as fun free and fast? Why would they do this? It is so obviously intentional.

  21. I’ve used Duolingo for two years, lived it so paid for the plus version. today I lost the app from my phone so downloaded it again but lost my leaderboard, challenges, awards etc.
    Can I get it back as it’s competitiveness helped me.

    • Tracy Spencer Reply

      My situation is somewhat similar to Noreen Byrne. I have emailed multiple times, and still no answer. Finally, today I sent a snail mail letter to the company. Do anyone get answers and/or resolutions?!!!

  22. It takes me far fewer lessons to earn a crown than it used to. For example, I now only need to complete 4 lessons to receive my final crown. The 5th time around, which used to take 20 lessons, now only takes 4 lessons to complete. I miss the lessons!
    Otherwise, I’m very happy with Duolingo!!!

    • I have tried using DuoLingo three different times over the years. I am mystified by the approach. The company claims that within weeks it brings people to a level of competency equal to a couple of semesters in a college course. But in any college language course I have ever taken, within one semester a person is able to carry on a simple conversation. With Duolingo I am basically learning single words, and all the verb constructions are first person singular. I can say something useless like “I am a woman”, but nothing possibly useful like, “How are you?’ How long do you have to use the program before you actually start conversing?

  23. I’ve enjoyed Duolingo for several months and have learned a lot, however recently when I have to choose a multiple choice, the boxes where the choices are displayed, are no longer visible. Just 6 blank boxes which means you have to guess blindly which results in you getting the wrong answer, unless your lucky. It’s so frustrating because I know the right answers when conjugating a verb.
    Please fix it because I truly enjoy and learn a lot with Duolingo. Merci!

    • I am on a 640 day streak, I play duolingo on my iPad but I’m unable to access it because I keep getting a message when I try to open and it’s saying your duolingo is out of date update to unlock the latest features, when I press for update it takes me to the App Store, I press the update button and it just takes me back to the message, Please can you help me I don’t want to lose my 640 day streak, but think I’m going to have to delete duolingo and start again.

      • I have duo installed on two tablets, an android Samsung and an iPad. I want to uninstall duo from the ipad and reinstall a clean version for my wife to use. However fully deleting the app and data via the ipad settings and then reinstalling is also restoring the deleted app data. I have removed my email details from the iPad but the same thing happens. Can you please help me.
        Many thanks

  24. Lisa M Barraco Reply

    I discovered that I have 2 accounts currently. Is there a way to merge the accounts. I am using the Italian version and enjoying it very much. I have the mobile version on my phone and at home on my ipad. Please help. Thank you.

  25. Leslie Davies Reply

    I had progressed a long way (21000 + points) through a french course. Tried to continue today only to find I had lost the course and was fed a lot of unwanted stuff that required that I restart from the begining. Aw! C’mon.???

    • I recently deleted the wrong language and have lost over a years worth of work! Is there any way to get my progress back? The interesting thing is that the stories are still showing as fully completed, it’s just the lessons that I am having to start again.

  26. Please do not send me warnings with exclamation points that I am about to lose my streak if I haven’t finished my lesson by 10 pm. “You are about to lose your streak!!” I find this kind of messaging to be an abuse of the communication access I have given you. You have no idea what can happen in a person’s daily life. While I don’t mind being reminded to complete my lesson, receiving this kind of exclamatory message is offensive. The idea of sending it every evening if I haven’t finished by 10 pm is appalling. People come home from car accidents, a work crisis, a family sorrow to find some application is sending them alarming messages about their ‘streak’. Please do not send me this message again.

  27. I am rather shocked that you do not include Arabic as a language! Though I was pleased to see Irish as well as Spanish and German. But why no Arabic? Someone else was shocked that you didn’t offer Tagalog.

  28. I recently updated my tablet , hence Duolingo as well. I do not like the new, “losing health”and feeling pressured to purchase unlimited or feel stupid for your mistakes. I prefer to keep trying until I learn something without pressure.

  29. Dora Smith Reply

    Duolingo enforces translations that are too specific, and it is too clear their teachers and graders can’t speak English and they can’t always speak the language they are teaching either.

    Their French course is full of problems. For example.

    “Ma tante n’a plus de lait”. I translated it, “My aunt does not have more milk”. It was marked wrong. I had to say “My aunt is out of milk”. These are two valid English ways to say exactly the same thing. There is a lengthy forum discussion about different possible permutations on translating that sentence, most participants in which clearly don’t understand English worse than they don’t understand French. A few people said stuff like, “Why can’t you say my aunt is out of milk”.

    “Il ne peut plus marcher. I put “He can not walk more”. Duolingo marked it off, and said the correct answer is, “He can not walk ANYMORE”. Anymore is not even an English word. “He can not walk more” and “He can not walk any more” are the same statement.

    There was a lengthy forum discussion among people who clearly don’t know ENGLISH about various conceivable permutations of that sentence. Obviously Duolingo’s enforced wrong answer has been debated for a long time.

    Another, and proving this is no fluke: “Le garcon ne peut plus lire”. I put, “The boy can not read more”. Duolingo marked that off and said the correct answer is “The boy cannot read ANYMORE”. Again, a long debate on the forum among people who clearly aren’t native speakers of English and don’t know how to speak it.

    Then I decided to try Duolingo’s version of the correct answer, but in correct English. “Je ne sais plus”. I put, “I do not know any more”. Duolingo said, “You have an extra space. I do not know ANYMORE”. Again, a long debate about it on the forum.

    This is just one set of examples of the same thing; Every subject area at Duolingo it’s something like this.

    And here is how they pronounce “nous avons” at Duolingo. “ju avon”. The correct pronunciation is “Nus avon”. The teachers of the course do not know that usually the final consonant is pronounced if the next word starts with a vowel; they state that the final consonant is never pronounced. I researched it; the s would be pronounced in every major dialect of French. AND the “ju” is coming from the fact that Duolingo’s French teachers are native speakers of the Chilean dialect of Spanish. Weak consonants just become j or ch. Their speech is often impossible to understand in the French course!

    The problem occurs far less often with their Spanish course, because they’re native speakers of Spanish and they know what they’re talking about.

  30. Gerda Dehandschutter Reply

    I was duolingo member before and i enjoyed it.
    My problem is that now i can’t use anymore my e-mail adress nor my former password.
    Subsequently it is impossible for me to make any progress.
    How should i resolve this obstacle and could you gave some intructions,
    Thanks a lot

  31. Karen Maxwell Reply

    It would be very helpful if the ‘words’ section was arranged alphabetically rather than by date used. It is impossible to find a word quickly.

  32. Barbara Naeser Reply

    I can no longer get into free Duolingo to practice. This started yesterday. I get to the point of selecting something like food, the wheel starts thinking and then everything disappears. Is there a set number of hours for free or what is going on???

  33. Renee Belson Reply

    I am not happy with the Italian Duolingo. After almost a year, I have not learned many useful phrases. Instead I learn “he hurts himself with a knife” and ” but I am a married woman ” and “you unite the workers” . There are many stupid sentences as well as sentences about hurting animals, boyfriend/girlfriend issues and communist propaganda. My sister is learning Spanish on Duolingo and told me how she is learning so much useful travel phrases. She has learned none of the bizarre things I am in Italian. She can make reservations, order food, and other helpful things in Spanish. I have not learned these things after almost a year in Italian!

  34. I want to change my email address and when I go to settings it is greyed out and it will not allow me to change it. how do I change the email address?

  35. I am using the russian and spanish apps. No problem with the russian app but I cannot move above section one in any of the spanish lessons without having to pay 400 gems. Plus I receive no gems for completing a lesson. How do I resolve these problems?. I would like to move further in Spanish but I cannot.

  36. Rosemary Thorpe Reply

    Please help me. I want to change to an hour of learning. I only know school French but after a test you put me in basics 1 !! It is stuck and iv3 tole you things like I am a girl and you are a boy till I’m tired of you wasting my time. I thought basics would be good but you never move on. I have t been able to play since yesterday and now it’s stuck. How can I change to an hour, be put where I should after my test, and speak French which has been my aim?

  37. Hella Hackett Reply

    I have used The German programme for a couple of years, but now you have changed the programme and I find it very poor. If you have only have little time during the day and you make several mistake it is not available for several hours or you pay for it to to tinue which is out for me.
    Please reinstate the old way to give the slow learners a chance.
    Thank you for your help.

  38. Mary Higgins Reply

    I’m doing my lessons and the (cancel/quit) keeps coming up to drive me crazy. Or I press the chest for reward and all three open at once with Come back tomorrow Very frustrating. Do you ever fix these bugs?

  39. I lost my ability to open Duolingo after a Windows 10 update. I cannot remember my username or password.

    I have complete the form for “forgotten password, We will send you instructions on how to reset your password by email”, and received the message “Please check your email”. Unfortunately, after trying many times, I have still not received the email.
    Please help!

  40. I lost my streak as I was offline, however, I had downloaded lessons and had completed these whilst off-line. These should be synched back when i came back on-line and the streak should not have been stopped. I would like the streak re-set please.

  41. Myrna phelps Reply

    There are quite a few mistakes in the Turkish language site. Because of that I lost points because no health erroneously was left. Cannot get to the other languages then either. My opinion: stupid system!

  42. Hello
    I have been using duo lingo for the last 5-6 months.
    Last week when I was working on the sections time and occupations the whole thing froze. When I went back in 2 days later the app wanted me to start at the beginning. I have passed the first check point but cannot go any further it won’t even let me redo what I have already done as it wants me to sign up for a profile which I cannot do because you already recognise my email and the app will not use it.
    The programme is good and I want to continue from where I left off. I had over 950 gems but this was changed to 500.
    Have you changed the structure of the app? If so it would have been good to be forewarned. Your help would be appreciated

    • The same thing has happened to me. After using Duolingo to learn French for a number of months, Duolingo is now looking to create a profile and won’t accept my email address as it already recognises it.

      I would really appreciate learning how to fix this issue.

  43. William Crawford Reply

    I have been, I believe on your top level of Spanish for 4 months or more but it stays at 65% no matter what. Is this the maximum potential for your software or is this a program bug? Iam using the paid version.

  44. Please can you help me figure out how to change the language on my home page. It used to be English but I accidentally changed it to some Arabic language. There is no drop down menu by my avatar to change it back to English. Have even considered cancelling my account but because the language is indecipherable I can’t even do that.

  45. Good morning- I am using the free version of Duolingo to learn Danish.I started about 9-10 months ago on my computer but switched to my ipad 8-9 months ago as I could practice in the car or out of town.This time , for the first time I was asked to sign in on the ipad and when the app opened it read that I had just completed Basic 1 at 15 pc Danish. I am on a 74 day run and had started Attributes, close to completion. You have stopped my run, (this is not about points but about a daily routine)and the ability to continue learning Danish. I don’t care about points,adverts, what ever. I started something and I want to complete it and have invested 9 months. Please get back to me and let me know what you are going to do about it. When can I continue because I am not going back to Basic 1.

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