Office Address:
Dragonair House,
11 Tung Fai Road,
Hong Kong International Airport,
Lantau, Hong Kong
Support:
Phone:+852 2747 3333 (booking)
About Dragonair
Dragonair is a Hong Kong airline that was founded in the year 1985. A member of oneworld global airline alliance, Dragonair has a network that covers over 50 destinations, with 400 flights a week just to Mainland China. It was ranked as the World’s Best Regional Airline by Skytrax for several years, including in 2014 and 2015. It also has won other titles such as Best Regional Airline Asia and Best Airline – China.
A wholly owned subsidiary of Cathay Pacific Group, Dragonair has codeshare agreements with Air China, Cathay Pacific Airways, Malaysia Airlines, S7 Airlines, Shenzhen Airlines, among others. With a fleet of close to 41 aircraft, Dragonair flies to destinations that include Beijing, Bangalore, Busan, Chiang Mai, Dhaka, Hanoi, Kolkata, Manila, Nanjing, Kathmandu, Okinawa, Penang, Tokyo, Taipei, Xiamen and Zhengzhou.
Tickets for Dragonair flights can be purchased directly on the website or mobile page using major credit cards. That is not all, staying on the Dragonair website you can check flight status, schedule and even do web check-in for your flight. If you need to make changes to your Dragonair booking, simply login to your account. Dragonair flight cabins come with Economy, Business and First class. The flights also come with rich inflight entertanment, fine dining and modern seating.
On most Dragonair flights, passengers are allowed to carry a cabin baggage with max weight of 5kg. As for check-in baggage, Economy class passengers can carry 20kg; Business class 30kg; and First class 40kg. Read the baggage guide for more details. If you are a frequent flier, you can benefit much through Asia Miles or The Marco Polo Club. Members enjoy a range of benefits that include priority check-in, additional baggage allowance, lounge access, among others.
For more information or queries on payment, refund, cancellation, group booking, lost baggage or others reach the Dragonair customer service representative.
Hello CX Customers Service,
Tue 27 Jun. CX5896. I arrived two minutes late (3.20pm) at CX check in counter. Cathay Manager told me to run to Dragon Air counter, at the opposite side of the terminal, because the flight counter and IT system had just been closed. After a run across the terminal to Dragon Air, Staff and Manager of Dragon forced me to pay HKD 1800 ($1000 for no show, $800 for rebooking).
Needless to say there are many flights between HK and Shanghai. That’s the first time an Mainstream National Carrier (Cathay) makes me pay the equivalent of a full price ticket (HKD1800) to one of its’ main destinations, Shanghai. If those 2 minutes delay require HKD 1800 and a lot of stress: better choose a China Mainland or even a Charter Carrier whose much cheaper for the same basic rebooking service.
Eventually I flew with KA808 to Pudong, which was 4 hours late on June 27. And I flew KA805 return to HK, which was 6 hours late on Sat. July 1st. Total 10 hours and two half days wasted because of Cathay Dragon flights delays.
My time may be “cheap” to you. But those HKD1800 penalty (noshow & rebooking, equivalent to the price of a single ticket) on top of Tuesday and Saturday afternoon wasted waiting for your flights delayed, is really SHOCKING to me. Please reimburse immediately the HKD1800 and compensate me for those 2 days wasted because of your flight delays.
Regards,
Nicolas Brunau