Find below the customer service details of Croatian Post. Besides contact details, the page also offers a brief overview of the postal company.
Head Office
HP-Hrvatska posta d.d.
Jurisiceva 13
10000 Zagreb
Support
Phone: +385 72 303 304 (general)
Phone: 0800 202 202 (Paket24)
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About Croatian Post
Post and parcel deliveries in Croatia is primarily handled by Croatian Post, established in 1999. The company locally called Hrvatska Posta traces its history to 1848 when the first national postal administration was set up. It employs more than 10,000 to manage the postal, parcel service, EMS and financial services. Currently, the Croatian Post network includes over 1,000 postal branches. More than 150,000 individuals walk into the post offices to avail the services. Digital services are offered under the brands ePost and Zuti Klik.
Headquartered at Zagreb, the largest postal services provider in Croatia delivers over one million postal items each day. To locate a nearest branch where you can send a package, visit the official website. You an search a post office by town or post code. Further, you can filter services by philately, foreign exchange or Western Union. There are tools available online to help you calculate the rates for domestic and international parcels according to the weight. Customers can choose to stick the postage stamp and leave it in a mailbox or drop it at a post office. For sending letters, you have standard mail, priority mail and registered mail. You can expect priority mails to reach in one business day. If sending an important document, choose to send through registered mail as you will get a confirmation of delivery on receipt. You can even insure the item to claim for compensation in the event of loss or damage.
As Croatian Post is part of the Universal Postal Union (UPU), you can send your post or parcel abroad in a swift manner. Priority mail and registered mail options are available for sending mail abroad as well. Along with letters, you can also send parcels domestically and internationally. Most parcels are delivered within 3 business days across Croatia. The rates vary according to weight and dimensions. For the uninitiated, the weight of the parcel cannot exceed 20kg. If the item is bulky, you can choose to send through Paket24. With Paket24, you can request the package to be collected from an address and delivered across Croatia and abroad. The guaranteed service ensures parcels are delivered in a timely manner. As for receiving parcels in Croatia, you can request same to be delivered to a postal branch, post office box or address. With the reference number you can track status of your delivery.
Parcels outside Croatia can weigh up to 30kg. There might be customs declaration and taxes applicable for certain regions. Details of same are published on the website. Want to electronically send letter or documents? With ePost you can do just that. Through the service you can electronically receive and send letters, messages and documents in a jiff. Besides postal services, you can also visit Croatian Post to avail a range of financial services. You can open a banking account, create savings deposit, open credit card and apply for insurance. You can even pay utility bills at one of the counters.
As for financial services, you can conveniently send and receive money. The postal money order is available for locations across Croatia. When placing a postal order, you will be asked to fill a form and give the money to teller. The money will be transferred to the payee in less than four business days. Want to send money to family or friend abroad? There is Western Union through which you can send money to over 200 countries. Visit a post office where Western Union services are available to start the process. After completing the process, you will receive a payment receipt and an MCTN number, the latter which is needed to receive the funds.
