Condor Head Office
Condor Flugdienst GmbH
Condor Platz 60549
Frankfurt am Main, Germany
Condor Customer Service
Phone: 00 49 6171 6988920
Email: reservation.en@condor.com (general)
Email: condorkb@condor.com (complaints)
International Support
USA: 1-866-960-7915
Austria: +43 (0) 810 969022
France: +33 (0) 825742352
Italy: +39 (0) 199400111
Spain: +34 (0) 902 517300
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About Condor Flugdienst
Condor Flugdienst was established in the year 1955. One of world’s leading leisure airline, Condor is part of the Thomas Cook Group and has its headquarters at Frankfurt, Germany. The airline operates flights from its main hubs at Frankfurt and Munich. The Condor brand boasts of over 7 million customers and a network spanning Europe, Asia, Africa and the Americas. With close to 50 aircraft, the German airline connects passengers to over 75 destinations.
Within Germany, Condor’s network includes Berlin, Hamburg, Munich, Dusseldorf, Hanover, Stuttgart, Frankfurt and Leipzig. International routes include cities in Austria, Belgium, Brazil, Costa Rica, Cuba, Dominican Republic, Egypt, Jamaica, Kenya, Maldives, Mauritius, Mexico, Namibia, Panama, Portugal, Puerto Rico, Seychelles, South Africa, Spain, Sweden, Thailand, Turkey, UK and the United States.
Tickets for Condor flights can be booked on the website using Visa, MasterCard or American Express credit cards. During the booking, you can select a preferred seat or even getย oneย with extra legroom space by making a small fee. You can view or make changes to your ticket on the website or simply call the customer service for speedy resolution. Economy, Premium and Business class are the fares available. Premium and Business class passengers can reserve seats free of charge.
Hate the airport queues? You can check in online from 24 hours prior to departure. You can even print your boarding pass and be exempted from the boarding process. There is also a Priority Package that offers quick security check in, priority boarding and priority baggage. Fly Business class to enjoy a host of privileges such as free seat reservation, extra baggage allowance, lie-flat seats, premium entertainmentย andย special meals. Economy class passengers can enjoy rich inflight entertainment for a small fee. The standard fare includes a small selection of TV shows and movies.
Before flying with Condor you might also want to know the baggage restrictions. Economy class fliers can carry one cabin baggage with max weight of 6kg. Premium class fliers can carry 10kg and Business class 12kg. As for check-in baggage, most flights allow one bag with max weight of 20kg. The restrictions vary depending on the destination and fare. Excess baggage can be booked online or at the airport counter. Read the baggage guide here for more details. Hectic trip? You can relax at the airport lounges around the world with a Lounge Pass. With comfortable seating, showers, Wi-Fi access, foodย and other privileges, you can be assured of a comfortable trip. If you are a frequent flier, register for the Miles & More loyalty program to earn and redeem miles.
For more information or queries on payment, refund, cancellation, lost baggage or others, reach the Condor customer service via phone or email.
I’ve been trying for several weeks now to get in touch with them – by phone and by email. Some days i’m on the phone for at least an hour, just waiting on hold. While my phone bill mounts. I never get a response from them. The reason why I am contacting them is because my booking does not exist according to their website. Yet, i paid for this booking in February and want to do followup on it.
Wating on a refund of a ticket that was cancelled in March and I am still waiting for the refund 4 mohths later
I was told by the travel agent at Pentravel that there would be a 12 week wait and I am still waiting for the refund
I want to fly from Prague to Halifax, but on the return journey I need to have two stops. I want to book Premium Economy but I cannot reserve a seat from Toronto to Frankfurt. Why? The meals have been booked OK but no possible way to book Premium Economy seats on the return leg.
I booked a flight with Condor from Capetown to Barbados via Frankfurt .Am a bit concerned about all the negative reviews about Condor. While my priority when on an aeroplane is not food, but rather safety,punctuality, comfort, am a bit concerned that I will have to bring my own provisions while flying your airline. Will be on 2 very long flights and would like to know what is offered food wise and what the charges will be.
My wife and i were flying from Orlando to Manchester on May 21 2018. We were offered to delay our departure and fly on Virgin (because our scheduled flight was overbooked) in exchange for 200 pounds per person which we accepted We gave our bank info and got a receipt
It is now August 30 and I have called and sent emails
No response and every one in their cust service at Thomas Cook or Condor says there is nothing they can do.
It is a waste of time and efforts on our part and their staff. Very frustrating. Lousy service with a whiff of dishonesty.
Please have someone email me and let me know how to purchase gift vouchers for Condor Airlines. I would like to give my daughter a graduation present. I am in the US – in Hawaii time zone.
Had a flight from Las Vegas (LAS) to Moldova (KIV). Very disappointed, that Condor made me to get my luggage in Frankfurt, pass passport control, go with my heavy bag from Terminal #1 to Terminal #3 and do all check in procedure again. They simply didn’t want to sent my luggage to final destination. Consider that, if you fly by Condor and have the connection flight.