Condor Head Office
Condor Flugdienst GmbH
Condor Platz 60549
Frankfurt am Main, Germany

Condor Customer Service
Phone: 00 49 6171 6988920
Email: reservation.en@condor.com (general)
Email: condorkb@condor.com (complaints)

International Support
USA: 1-866-960-7915
Austria: +43 (0) 810 969022
France: +33 (0) 825742352
Italy: +39 (0) 199400111
Spain: +34 (0) 902 517300
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About Condor Flugdienst
condor customer serviceCondor Flugdienst was established in the year 1955. One of world’s leading leisure airline, Condor is part of the Thomas Cook Group and has its headquarters at Frankfurt, Germany. The airline operates flights from its main hubs at Frankfurt and Munich. The Condor brand boasts of over 7 million customers and a network spanning Europe, Asia, Africa and the Americas. With close to 50 aircraft, the German airline connects passengers to over 75 destinations.

Within Germany, Condor’s network includes Berlin, Hamburg, Munich, Dusseldorf, Hanover, Stuttgart, Frankfurt and Leipzig. International routes include cities in Austria, Belgium, Brazil, Costa Rica, Cuba, Dominican Republic, Egypt, Jamaica, Kenya, Maldives, Mauritius, Mexico, Namibia, Panama, Portugal, Puerto Rico, Seychelles, South Africa, Spain, Sweden, Thailand, Turkey, UK and the United States.

Tickets for Condor flights can be booked on the website using Visa, MasterCard or American Express credit cards. During the booking, you can select a preferred seat or even get one with extra legroom space by making a small fee. You can view or make changes to your ticket on the website or simply call the customer service for speedy resolution. Economy, Premium and Business class are the fares available. Premium and Business class passengers can reserve seats free of charge.

Hate the airport queues? You can check in online from 24 hours prior to departure. You can even print your boarding pass and be exempted from the boarding process. There is also a Priority Package that offers quick security check in, priority boarding and priority baggage. Fly Business class to enjoy a host of privileges such as free seat reservation, extra baggage allowance, lie-flat seats, premium entertainment and special meals. Economy class passengers can enjoy rich inflight entertainment for a small fee. The standard fare includes a small selection of TV shows and movies.

Before flying with Condor you might also want to know the baggage restrictions. Economy class fliers can carry one cabin baggage with max weight of 6kg. Premium class fliers can carry 10kg and Business class 12kg. As for check-in baggage, most flights allow one bag with max weight of 20kg. The restrictions vary depending on the destination and fare. Excess baggage can be booked online or at the airport counter. Read the baggage guide here for more details. Hectic trip? You can relax at the airport lounges around the world with a Lounge Pass. With comfortable seating, showers, Wi-Fi access, food and other privileges, you can be assured of a comfortable trip. If you are a frequent flier, register for the Miles & More loyalty program to earn and redeem miles.

For more information or queries on payment, refund, cancellation, lost baggage or others, reach the Condor customer service via phone or email.

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Last Update: September 18, 2024