Choice Hotels Head Office
Choice Hotels International
10750 Columbia Pike
Silver Spring, Maryland 20901
Phone: 301-592-5000
Choice Hotels Customer Service
Note: Most of the brands run by Choice Hotels, including Comfort Inn, Comfort Suites, Quality, Sleep Inn, Clarion, Cambria Suites, Suburban, Rodeway Inn and Ascend can be reached at the below contact.
Phone: 877-424-6423 (US/Canada)
Phone: 800-228-3323 (hearing impaired)
International Contacts
Below are toll free numbers of Choice Hotels worldwide. Visit Choice Hotels website for the complete list of phone numbers. You can reach the below contacts for queries on new booking, hotel locations, cancellation or others.
| Argentina: 0-800-333-0169 Australia: 13-2400 Austria: 00-800-800-44-800 Brazil: 0800-891-2792 Chile: 800-202-776 China: 61-3-9243-2411 Colombia: 01-800-912-2083 Costa Rica: 0-800-011-0517 Denmark: 45 7012 1616 France: 0-800-91-24-24 Germany: 0-800-1-8555-22 Hong Kong: 800-96-3776 India: 1-800-180-1380 Indonesia: 001-803-616-518 |
Ireland: 1-800-500-600 Italy: 800-872045 Japan: 00-53161-6337 Malaysia: 1-800-802-422 Mexico: 001-877-800-6845 New Zealand: 0-800-803-524 Norway: 800-34-444 Philippines: 1800-1611-0094 Portugal: 800-277-277 Singapore: 800-6161-147 Spain: 900-99-8914 Switzerland: 0800-55-9138 Thailand: 61-3-9243-2411 UK: 0800-44-44-44 |
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View/Change Reservations
To view or change your Comfort Inn or Choice Hotels reservation click here. To view or cancel a ticket, guests are required to input the confirmation number and name on the website.
Deals/Offers
To access deals and offers of Choice Hotels worldwide click here. Find vacation packages, discounts on rental cars, and much more.
Reward Points (Choice Privileges)
A member of Choice Privileges can earn reward points on every stay at Choice Hotels, whether Comfort Inn, Comfort Suites, Quality, Sleep Inn, Clario, Cambria Suites, Rodeway Inn, MainStay Suites or Suburban. Points can be earned at over 5,500 locations. The points can be redeemed for free nights, travel rewards, gift cards, dining rewards, or membership subscriptions. A member of Choice Privileges further enjoy express reservation, check-in, extended checkout, high-speed internet, complimentary newspaper and much more. Gold, Platinum and Diamond are the three elite membership levels. To join to the program click here.
About Choice Hotels International, Inc.
Choice Hotels was founded in the year 1939 as Quality Courts United. Today it is one of the largest hotel chain with more than 490,000 rooms worldwide. Choice Hotels operates over 6,100 hotels hotels in more than 30 countries and owns some of the top brands such as Comfort Inn, Comfort Suites, Quality, Sleep Inn, Clarion, Cambria Suites, MainStay Suites, Suburban, Econo Lodge, Rodeway Inn and Ascend Collection.
Headquartered in Maryland, US, Choice Hotels in 2010 had revenue of $596 million. Besides the US and Canada, the company owns hotels in Australia, New Zealand, Singapore, Belgium, Czech Republic, Estonia, France, Germany, Ireland, Italy, Latvia, Poland, Portugal, Spain, Switzerland, UK, Mexico, Denmark, Finland, Sweden and Norway. For frequent travelers, Choice Hotels offers the Choice Privileges, a loyalty program that earns members reward points. As of 2010, Choice Hotels had some 12 million Choice Privileges members.
I am writing from Bridgewater, Nova Scotia. For the past three years(or more) there has been no hotel lighted sign. It looks like the place is closed! I have referred friends from out of town who have called saying they can’t find it or that it was closed or maybe out of business. They end up staying at the Days Inn across the road. The same happened to me and my family when we were in transition during a move from Ontario. We drove by and all exterior lights were out.
I complained to staff who stated that the owner lived in Alberta and didn’t care. Is this not of concern? Competition is sharp and you clearly have no edge in that regard.
We booked a room at the Comfort Inn in Saskatoon, Saskatchewan. There was a strong odor of marijuana smoke in the hallway. One of the rooms we booked was two double beds rather than two queen beds. There were tools on one of the beds and the air conditioner had been taken apart and left as is. The cot that was given was not set up and the sheets on it were not clean. The room was dated, the couch stained and the bathroom still had used soap and hair pins on the counter. There was a pair of dirty socks at the bottom of the bed, so the sheets clearly hadn’t been cleaned from the previous guests. We left. It was about 1:00 am. The night clerk didn’t seem to care at all about any of our complaints. I wouldn’t advise anyone to stay there.
It appears obvious that the Head Office for Comfort Inn is doing nothing about companies that continue to charge in U.S. dollars even though the reservation is made in Ontario for a Comfort Inn in Quebec. We attempted to cancel with the Comfort Inn in Quebec but they advised they were not able to cancel the reservation- not sure why.
Will not have any more to do with Comfort Inn
We recently stayed in a Quebec (Montreal) Canada Comfort Inn which was perfect in every way, fully renovated, beautiful, great service and excellent breakfast.
Unfortunately I had made reservation on line, first time, so went through Getaroom without knowing that we should have goen to Comfort Inn on line. Got a good price from Getaroom, but eventhough their confirmation did not say it was US FUNDS my credit card showed the price adjusted fom US to Cdn. fund and more. So it cost a great deal more and it’s a SCAM, I have pages and pages of back & forth emails trying to fix it, but they finally produced a confirmation in US but it was printed 6 days after I booked in and 2 days after we stayed at the Comfort Inn. Total SCAM, I learned my lesson however want to let you know about it, I advised the Motel management and they said they would let head office know. Thank you, Huguette Houle
I made a reservation and stayed @ Comfort Inn and Suites in Napoleon, OH on 1/14/17. The hotel would not honor the online site for this hotel. When we arrived, we asked the front desk person and she said it probably a 2nd party. We showed her the site, she even verified it was her phone #; she phoned management, they said they don’t believe it!!!
Dear Choice Hotel Customer Service. Just let me say 1st off that my phone is on the fritz and not working properly so that is why I have not called. I have been trying for 2 days now to redeem some promo. points. I also have been trying to find and email address for you since I can’t call…the links that you have on line (and I have tried all of them) open up an email but have no email address attached. Pretty hard to send without one!
Here’s the issue……
I thought that I had until tonight 9/30/16 to redeem points from the One Stay, Two Stays. Spend It Your Way promo for travel between May 12th and August 18th. I did redeem 3 $50.00 gift cards last night and was 553 points away from the 4th and I was prompted to buy points if I’d like. I did, but it said could take 24 hrs. to show up (it didn’t take that long) I tried last night and tonight but still have been unable to get another gift card using the promo. Is it because I purchased points? If so than that option should have never been available under the promo.
My member number is EXJ29390
Thanks
We stayed at Confort Inn in Newport News Virginia Aug 6-7 room 133. The bed was completely collapsed on one side so that the bed was slanted and unable to use. The was another full bed in the room my husband and I uncomfortably shared. There was toothpaste all over the bathroom faucet underneath visible when you were sitting on the toilet and it looked like it hadn’t been cleaned in months! Both beds had a brown bed skirt which had a ton of white crusty material on them which I will not say what I think it was on here. Absolutely disgusting musty, mildew, smoke smell in the room. I didn’t want to get into the bed. We moved to a beautiful Hilton hotel the remainder of our stay. Wished I can get my money back!
We stayed in the Comfort Inn located in Muskogee, Oklahoma last Friday, March 29th. The hotel room did not have a security latch, the baseboard was coming apart in many places, there were holes, it was in much need of repair. It was horrible. I called the front desk and told them there wasn’t a security latch and they said ” sometimes people pull them off, but we haven’t been told that room doesn’t have one”. I did not like sleeping in a room without a security latch.
I will never stay at another Comfort Inn!
This motel met all our needs when we evacuated from hurricaine Issac.The breakfast had fresh made waffles, biscuits and gravy,boiled eggs,yogurt,scrambled eggssweet rolls etc. Amenities included e/thing.Was clean,howevercould use some deep cleaning.Baseboards,corners(few cobwebs)Bathroom grout & paint.Staff was helpful and friendly until check-out time. The manager insisted we only get AARP discount for one night. AARP rates are always for the entire stay. She argued with me,never made any adjustment and said “go ahead and contact the customer service”.I plan to. The argument was loud and embarrassing. Stay was decent and pet friendly.