CIBIL, India: How to connect with customer service

Head Office
TransUnion CIBIL Limited
One Indiabulls,
19th Floor, Tower 2A-2B,
Senapati Bapat Marg, Elphinstone Road,
Mumbai 400 013

Customer Service
Phone: +91 – 22 – 6140 4300 (general)
Phone: +91 – 22 – 6638 4600 (corporate)
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About TransUnion CIBIL
TransUnion CIBIL Limited, simply known as CIBIL, is the organisation that monitors and calculates credit scores of individuals in India. The country’s first Credit Bureau, CIBIL was established by the Government of India and Reserve Bank of India (RBI). CIBIL offers free annual score and report online. It’s network includes over 2,400 banks, financial and non-banking financial companies. Currently, it maintains credit records of over 550 million individuals and businesses.

As is commonly known, the CIBIL Score can play a crucial role in the loan application process. CIBIL Score is 3-digit numeric summary derived from users’ Credit History. It ranges between 300 and 900. Those who have high credit scores get faster loan approval. To improve Credit Score, CIBIL suggests users to always pay their dues on time, keep balances minimal, maintain a healthy mix of credit and apply for new credit in moderation. There is a dispute form on the website if you would like to correct an error.

Members can login to their account on the website to regularly monitor their score, get customised pre-approved loan credit card and rectify errors. For starters, to get a credit score, you can browse the CIBIL website and subscribe for a CIBIL Score and Report, Bi-Annual Subscription or Quarterly Subscription. You can generate a report with your PAN and other personal information. Payment can be made via net banking, debit or credit card. For more information or queries on payment, free credit report, cancellation, loan approval, or others reach the CIBIL customer service.