Head Office
3, Avenue Gallieni
94250 Gentilly
France
Customer Service
Phone: +33 (0) 9 69 391 391
Phone: 0 825 801 801 (corporate)
Email: service.client@chronopost.fr (corporate customers)
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About Chronopost
Chronopost is a French logistics company operating since 1985. Part of DPDgroup, the Gentilly-based company processes more than 450,000 parcels each day. The parent company has over 1,000 hubs and warehouses across Europe. It in fact services to 230 countries and manages a staggering 5.2 million parcels each day. In France, DPDgroup manages all express deliveries through Chronopost. The brand is popular among individuals and businesses for delivery of envelopes and parcels weighing up to 30kg. Operations are managed through a network of 87 branches, 12 hubs, and 19,500 local delivery points. Across Europe, Chronopost boasts of more than 42,000 pickup points. Operations are managed by a staff of close to 3,800.
The website provides an overview of the products and services. You can use the search tool on the homepage to see the offers for a specific consignee country. Know the rates by inputting the origin, destination and type of shipment (document or goods), along with the weight. You can drop off the parcel at a pickup point, post office or Chronopost office. There are more than 9,700 local pickup points. Locate one nearest to your address by zip code online. Customers can choose from a number of delivery options – next day shipping, express shipping, economical shipping and same day delivery. The rates vary according to the timeframe. There is next day delivery within 8pm as well as 1pm.
If you need help with packaging, Chronopost has special services to help you with same. Dont have time to visit one of the delivery points? You can request for an executive to visit your address and collect the parcel or even use E-Chrono for booking online. If you prefer the latter, simply browse Chronopost.fr and enter your parcel information to see the available delivery options. You can then proceed to print shipping label and drop off same at a post office or Chronopost depot.
Customers can track the status of shipment delivery online or through the smartphone app. You can also subscribe to notifications to receive constant tracking updates. If no individual is present at the address during delivery, Chronopost will store the parcel at its local office for 14 days. The parcels also come with an insurance should there be loss or damage. For complaints or queries on depot locations, delivery status, packaging, or others, reach the Chronopost support.
