Contact Chiltern Railways: Find below customer service details of Chiltern Railways. Besides contact details, the page also offers an overview of the rail operator and its services. Reach the Chiltern Railways customer service below for queries, complaints or feedback.
Chiltern Railways Head Office
Banbury ICC
Merton Street
Banbury, Oxfordshire
OX16 4RN
Chiltern Railways Customer Service
Phone: 03456 005 165 (general)
Phone: Phone: 03456 005 165 (lost & found items)
Phone: 03456 005 165 (ticket enquiries)
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About Chiltern Railways
Chiltern Railways is a British train operating company that began services in the year 1996. The company, owned by Arriva UK Trains, operates on the Chiltern Main Line, connecting London and Birmingham. It has been among few companies that have ranked in terms of punctuality.
Access the timetable online to plan your journey in advance. The routes and stations in the network include Amersham, Aylesbury, Harrow on the Hill, Baker Street, London Marylebone, London Paddington, Sudbury Hill Harrow, South Ruislip, West Ruislip, High Wycombe, Princes Risborough, Bicester North, Banbury, Leamington Spa, Warwick Parkway, Solihull, Birmingham Moor Street and Birmingham Snow Hill.
You can book your tickets at the station or by visiting the website or smartphone app. The different types of fares found include Anytime tickets (fully flexible), Off peak tickets (cannot be used before 10 am), Super off peak tickets, Advance tickets (discounted fare) and Season tickets (for those who regularly use Chiltern trains).
You can also ask for Railcards to enjoy a discount of 1/3 on travel across the National Rail Network. The different types of Railcards include 16-25 Railcard, Two Together Railcard, Family & Friends Railcard, Senior Railcard, Disabled Person’s Railcard and Network Railcard.
Most stations have convenient car parking facilities for commuters. The car parking is managed by MET Parking. For parking tickets, you can use the pay & display machines or FastTicket machines at the station.
Passengers enjoy free wifi on Mainline services between London Marylebone and Birmingham Moor Street/Snow Hill. Travel on Business Zone to make your journey more comfortable. Benefits include a dedicated host, complimentary snacks, power points, modern carriages and larger windows.
If you were delayed during your journey, you may make a claim within 28 days of the date of travel. Passengers might be eligible for a full or partial refund of the journey that was affected. Also, passengers can claim a refund for all unused tickets. A small administration fee will however be charged. Refund for Advance ticket is offered only in cases of delays or cancellations. For more information or queries on payment, refund, cancellation, baggage, lost and found items, or others, reach the Chiltern Railways customer service.
I travelled on the 3.10pm train today from Marylebone to High Wycombe. It was extremely crowded and very unpleasant. I didn’t have a seat. Some people who got on the train before me had bags on spare seats but wouldn’t move them and others were saving seats for other people. I’m 73 and there were a lot of people older than me who had to stand and some were going to Birmingham. Nobody ever gives up a seat now for older or disabled people. A lady near me who had to stand was feeling faint and she was travelling all the way to Birmingham. If there was a guard on the train he wouldn’t have been able to get through. Surely people should not be allowed to save seats for other people or use a seat for their bags when other people have to stand.
I just want to say a big thank you to the staff at Wycombe Station who took such good care of me when my car broke down. Especially Hussain who let me sit in a warm waiting room, gave me bottles of water and escorted me to my car when the rescue came. Wonderful people.