Head Office
CheapCaribbean.com, Inc
2003 South Easton Road
Suite 100
Doylestown, PA 18901
United States
Customer Service
Phone: 1-800-915-2322
Email: pricematch@cheapcaribbean.com (for post-booking price matches)
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Aboutย CheapCaribbean.com
CheapCaribbean.com is a website that specializes in the sale of vacation packages to the Caribbean, Mexico and Central America. Established in the year 2000, the brand is part of Apple Leisure Group. More than 200 experts help vacationers with the reservation of tours, flights, hotels and resorts. The company claims to have helped more than 3 million travellers with their vacations in over 147 cities across the Caribbean and Central America. Operations are managed from the company’s offices in Dallas, Phoenix and Philadelphia.
Sign up on the website to receive latest Caribbean news, events and offers. Luxury vacation packages and resort accommodations can be booked at prices most competitive in the market. Travellers have the option to add a travel protection to receive coverage for cancellations. Your money will be refunded when you have to change your plan due to illness, bad weather or other reasons. You also get emergency medical reimbursement and get access to concierge services.
You can use the search tool on the website to plan your vacation. You can search for hotel and flight by inputting origin and destination. The search results show the rates, schedule and other key details. You can explore the homepage for cheap vacation plans. The vacation plans show all inclusive price and includes both hotel and airline. Further, you can read the room details, along with amenities, nearby attractions and activities.
Amenities you will find include satellite TV, spa, jacuzzi, fitness, snack bar, salon, business center, pool, and restaurants. Activities you can enjoy range from kayaks, paddle boards, sailing, windsurfing, scuba diving, fishing, snorkeling, horseback riding, golf, and motor boating. If you are planning a vacation, you can look for packages and promotions by top deals, interest and destination. The top Mexico and Caribbean destinations include Riviera Maya, Cancun, Los Cabos, Cozumel, Puerto Vallarta, Huatulco, Punta Cana, Puerto Plata, La Romana, Samana, Santo Domingo, Cap Cana, Paradise Island, Grand Bahama Island, Nassau, Abaco, Jamaica, Puerto Rico, Aruba, Turks & Caicos, Cayman Islands, Barbados, St Lucia, Antigua, Bermuda, Costa Rica, Panama and Cartagena.
If you want a luxury beach resort or vacation that comes with best amenities, CheapCaribbean website has a separate section dealing with same. And if you are looking specifically for cruises, you can search a cruise by destination, cruise length or cruise line. Popular cruise lines that you will find listed include Azamara Club Cruises, Carnival Cruise Lines, Celebrity Cruises, Costa Cruises, MSC Cruises, Princess Cruises, Royal Caribbean, among others. Payment for cruise packages can be made using major credit cards on the website. Cancellation policies vary between cruise lines.ย If you have an existing reservation, you can login to your account to view or manage your vacation package, hotel or resort. For more information or queries on reservation, payment, refund, cancellation, career/jobs, or others, reach the CheapCaribbean support.
Was never e- mailed my travel documents. Spent 3 hours on their so called 24 hour customer service line. Would get disconnected after about 30 minutes of waiting. Had to call the airlines to get my itinerary. The resort was a so called all inclusive! ha , had to make reservations at each restaurant which 2 of them had a 35.00 dollar per person up charge. Could not get into 2 of them until after 9:00 pm.No Pop, liquors or even water in your room. I have been traveling with cheap Caribbean for years and their quality of service has deeply fallen off.
They’re terrible. Trying to contact them from the resort in Mexico and the call doesn’t go through. Contacted them through message and they told me that they are sorry but I have to contact their during travel department which is not responding. Told me when booking that we will have full access to Grand Bahia Principe Tulum resort if we stay at Grand Bahia Principe Coba which was not true and we were denied access/services. Booked to stay together in the plane to and from Cancun instead we are allover the plane and no two seats together. They are not responding and no one is trying to help for their false advertisements.
They sold me travel insurance telling me I would get my money back. I contacted them after I received my confirmation to tell them I didn’t purchase travel credits they told me someone will get back to me in 24-48 hours this was in June and its now Sept. Category 2 hurricane was coming same day of travel and they gave me credits. They are very unprofessional. I sent numerous email and no response was given.