Head Office
Cebu Pacific Building,
Domestic Airport Road,
Pasay City 1301, Philippines
Customer Service
Phone: +632-7020-888 (Philippines)
Phone: +852-397-33800 (Hong Kong)
Phone: +61-2-9119-2956 (Australia)
Phone: +1-855-5-CEBPAC (US)
Email: groupbookings@cebupacificair.com
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About Cebgo
Cebgo is a low cost airline in the Philippines founded as South East Asian Airlines. The airline, established in the year 1995, has its main hubs at Ninoy Aquino International Airport (Manila) and Mactan–Cebu International Airport. With a fleet of 13 aircraft, Cebgo connects to more than 27 destinations. The airline is part of Cebu Pacific and has its headquarters at Pasay City.
Within Philippines, Cebgo connects fliers to Busuanga, Laoag, Legazpi, Manila, Naga, Bacolod, Calbayog, Cebu, Dumaguete, Iloilo, Kalibo, Ormoc, Roxas City, Tacloban, Butuan, Cagayan de Oro, Camiguin, Davao, Dipolog, General Santos, Pagadian, Siargao, Surigao and Tandag. Tickets can be booked online using major credit cards. You can select origin, destination, and date to begin a search. You can pick your preferred seat, choose meal and add baggage right on the website.
Fliers can check flight status, see schedule and much more on the homepage. Fliers with confirmed reservation can manage their booking right on the website. Baggage restrictions depend on the class of travel. During booking, you can select between economy and business class. If you are a frequent flier, register for the GetGo loyalty programme to earn and redeem points. For more information or queries on reservation, cancellation, refund, lost baggage, flight status, or others, reach the Cebgo customer service.
I would like to ask if why you deactivated my GetGo account? Do I need to register again and get another account? I am planning to have another flight on June 1, and avail some points but you’ve sent an email that my account was deactivated. How it will be activated again? Please reply. Thank you
REFERENCE BOOKING 31 571 496
Dear,
I am a travel agent and a professional in the tourism industry. I booked these flights for my sister on your site and do not plan to stop there!
Indeed, you applied a time change on these flights and you are responsible for routing these customers from Siargao (IAO) to Puerto Princess (PPS) the same day without them having to spend one night in Cebu.
You must either assume their night in Cebu, or offer another flight the same day (06.04.19) or simply refund these tickets without charge otherwise I will be forced to sue you for non-compliance with travel conditions.
I thank you for doing the necessary in the shortest possible time and for giving me a contact number on which I can reach you (because strangely you are unreachable anywhere)
Looking forward to your prompt reply, I offer you my best regards,