Capital One Customer Service (Canada)
Phone: 1-800-481-3239
Phone: 1-804-934-2010 (outside of US)
Phone: 1-877-277-5901 (new credit cards)
By Post
Capital One Customer Service
P.O. Box 503
Scarborough Stn. D
Scarborough, ON
M1R 5L1
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Online Banking
Click here to access the online banking facility of Capital One, to manage your credit cards, view statements or payment of bills.
About Capital One (Canada)
Capital One was founded in the year 1998 by Richard Fairbank and Nigel Morris. Capital One Bank has nearly 1,000 branches and over 2,000 ATMs. As of 2011, the financial holding company had $128.2 billion in deposits and $206.0 billion in total assets. Capital One began operations in Canada in the year 1996. The financial corporation is #187 on the Fortune 500 list and is named one of Canada’s top 50 best Small and Medium business employers.
In 2011, Priority Club Rewards, the fastest-growing and most preferred hotel loyalty program in the world, partnered with Capital One to announce the release of two new loyalty credit cards for its members in Canada. Capital One Canada is a division of Capital One Bank. Capital One currently has offices in Toronto and Montreal.
Some of the popular credit cards offered by Capital One in Canada include Aspire Travel World MasterCard, Aspire Cash World MasterCard, SmartLine Platinum MasterCard, Aspire Travel Platinum MasterCard, Low Rate Guaranteed MasterCard, Gold Plus MasterCard, Guaranteed MasterCard, Delta SkyMiles World MasterCard, among others.
So I want to speak to Capital One. Apparently they closed for July 1st and never came back. All of the so called representatives have full mailboxes and 2 week old messages. So I’m going to ignore all, I’ll bet they finally call me to get money. There is no customer service. I’ve spent 4 days trying to call only to be hung up on.
Very poor customer service. Trying to call to resolve a past due payment. Getting put on a call center holding pattern. Eventually the system hangs up. They keep calling me like four times a day. Due to having true caller installed it filters scam calls and never get a call.
Same, poor customer service that I am being charged some idiotic fee on a card that they have a problem activating, never used the card but they continue to charge fees, so yeah! WTF, upon trying to online activate the page will not accept my DOB, don’t want the dumb thing anyhow, so far the card that has not been activated has cost me 90 bucks!
I am not impressed with your contact customer service, it is 1:55 pm and have been trying to contact you since 9:30 am. I keep calling put on hold for 1 hr. Then I’m told to leave a message with no callback. No texting available. Not impressed now I’m charged with my yearly fee with no reminder. I get an animated call telling me I’m late and am changed for being late on top of it all.
Very poor customer service.
Non existent is more accurate.
To speak with a Canadian agent is a total waste of time.
I’ve been on hold for 20 minutes.
Thanks for no help whatsoever.
It is extremely annoying that I cannot simple send an email request rather than being held hostage on the phone for over an hour while waiting to speak to an agent. Why do you not have an option for a call back either?