Camp Nou Head Office
C/Arístides Mallol 12 (main Access 15)
and Av. De Joan XVIII ( Boulevard Access 9),
08028 Barcelona
Camp Nou Customer Service
Phone: 902 1899 00 (general)
E-Mail: vip@fcbarcelona.cat (premium seating)
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About Camp Nou
Camp Nou is a sports stadium in Europe opened in the year 1957. Located in Barcelona, Spain, the stadium can accommodate a crowd of over 99,000. Camp Nou is the home of popular football club FC Barcelona. UEFA has awarded Camp Nou the coveted five star stadium status. The stadium had a crowd of 121,749 visitors during the 1982 FIFA World Cup. The stadium offers state-of-the-art facilities and has modern presidential box, VIPs lounge, press rooms, television studios, veteran players area and an FC Barcelona club museum.
Tickets can be purchased online on the official FC Barcelona site or at the Box Offices (access 9 or 15) located inside the stadium. FCB and UEFA Champions League match tickets can also be purchased on Tickemaster. Tickets can be purchased using Visa, MasterCard and Eurocard. Parking is available 4 hours before kickoff.
Barcelona offer self-guided stadium tours called the Camp Nou Experience. It includes a walk through the stadium with audio guide and access to the Barcelona museum. Private guides are available for additional payment. The Camp Nou Experience takes between 90 and 120 minutes.
As for premium seating, you can purchase the VIP Experience tickets that provide best seats and exclusive services. All seats will have access to the VIP Lounge. There is also Sky Boxes and Lateral Business Box. The Sky Boxes offer wide view of the field, with a personal catering service.
Visitors are not allowed to carry propaganda materials, weapons, gas sprays, torches, fireworks, alcoholic drinks, professional cameras, animals or flagpoles.
Looking for some merchandise? Visit the FC Barcelona official store from where you can purchase your favourite t-shirt or jersey using your debit or credit card. Purchases can be returned within 60 days of delivery date. Visit the website for more details on the refund policy.
If you cannot make it to a game, you can still catch it all live on your PC, tablet or smartphone. The FCB Game Pass will give you access to all games, complete coverage, interviews and much more.
If you are looking for the behind the scene videos, wallpapers, games, ringtones or others, visit the Fans section on the FC Barcelona website. For more information or queries on upcoming events, tickets, premium seating, lost and found items, or others, reach the Camp Nou customer service via phone or email.
I purchased tickets for a stadium tour from the official website for 13th April including 3 robo keeper tickets. On arrival we were told robo keeper does not operate in the rain and there were no tours due to a game on the evening of 14th. An error on the website had apparently allowed me to book!! Bizarrely they were unable to refund at the ground on the day and I was told to email. I’ve emailed twice and had no response. Very unimpressed, heavily out of pocket and no idea what to do now in order to obtain a refund.
Hi, I had the same problem as someone else on here, booked tickets online for the tour, was told there was an error and try again later, did so and happened again, the third time it went through ok but when I checked my bank I have been charged three times for two tickets, not sure how i go about getting the money back, any help would be great, thanks. Nik.
Hi I ordered a photo from you on Friday and was told the email version will be sent: it still isn’t on my account and I’ve emailes the photo place twice and heard nothing. Please upload this ASAP
I tried to purchase two tickets online for the FC Barcelona stadium tour and after submitting all of my information including VISA information, the FC Barcelona webpage showed a message that said an error had occurred. I then went back and tried to purchase again and the same message showed up. I then checked my VISA and it appeared that I was charged TWICE for $80.65 each time for a total of $161.30 CAD. I never received any of the tickets so I had to go to camp nou and the person working at the tickets office said that there was an error on the FC Barcelona website and this has happened to multiple people where you charged us and never issued tickets. I have filled in a complaint form at the ticket office and have not heard back from FC Barcelona.
I don’t think this is right for FC Barcelona to do this where you show an error message yet still charge customers for 4 tickets that I never even received. I am now back in Canada and want to get this resolved and hope that you can return my money.