Contact Bravofly: Find below customer service details of Bravofly, including phone and email. Besides contact details, the page also offers an overview of the travel website and its services. Reach the Bravofly customer service below for queries, complaints or feedback.
Bravofly Head Office
BravoNext SA
Vicolo de’ Calvi 2 – 6830
Chiasso, Switzerland
Bravofly Customer Service
Phone: +39 0423 402040 (flights)
Phone: +39 0423 70 55 55 (hotel)
Phone: +1 866-988-8687 (tours)
International Contacts
Australia: 0061261403428
Canada: 0019007830149
France: 0899 140 870
Germany: 01805 892040
Italy: 89 20 40
Indonesia: 007 8033218047
Mexico: 0052 (555) 9854567
Russia: 007(495) 6696739
Spain: 902 123 999
Switzerland: 0900 272 863
UK: 00442034995209
USA: 0019176282152
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About Bravofly
Bravofly is a travel search engine launched in the year 2006. Founded by Fabio Cannavale and Marco Corradino, the website is part of BravoNext SA and is headquartered in Switzerland. Travellers can search for hotels, flights, cruises and car rentals across 35 countries on the website and mobile apps. Other brands associated with the company include Volagratis, Lastminute.com, Jetcost and Rumbo.
Visitors on Bravofly can search from over 350 airlines. Simply input the origin, destination and date to view the best fares for a route. You can refine your search by price, number of stops and time. Booking can be made using Visa, MasterCard and American Express cards.
As for hotels, visitors can search from over 300,000 hotels worldwide. You can filter your search results by price, name of hotel, locality or facilities such as parking, Internet, restaurant and swimming pool. You can view the pictures, rating and reviews before confirming a property. Besides searching flights and hotels, you can make your trip complete by even renting a car. You can search from the leading providers such as Sixt, Caro, Budget, Hertz, Alamo, Europcar and Dollar.
If you are planning a tour or cruise, you dont have to look elsewhere. Bravofly features some of the top destinations in the world. You can search by location or wide range of activities that include hiking, cycling, day trips, night tours, hop on/off tours and walking tours. For more information or queries on new booking, payment, refund/cancellation or others reach the Bravofly customer service via phone or email.
Have been trying to contact BRAVOFLY for over 2 weeks to change the email address and cannot get through to anyone, it’s also taking me to a area where I need to pay to speak to a agent!! Would avoid using these people at all cost!!!
I have also very very bad experience with this company, the customer service is very poor and bad , they hardly respond on my email. I’m very disappointed.
Very disappointed in Bravofly customer service. The airlines canceled my flight via email and asked me to rebook through Bravofly. I called Bravofly and was informed that I could rebook through them and I could even change the date of my departure flight with no additional charge. I changed the departure date and they sent me a ‘confirm now within 48 hours’ email for a new flight on my newly scheduled date. I confirmed and when the reserved tickets showed up in my email they were for the wrong date – not the date I confirmed. When I called to get the correct date they said that I had already contacted the airline directly and due to that they could not make any changes. I told Bravofly that I haven’t talked to the airlines, just Bravofly, but they said that didn’t matter and the tickets were already purchased and now I would have to go directly to the airlines. Very disappointing. I will stick with RyanAir for all my travels through Europe.
I have been chasing bravofly for 10 days to change my passenger name on the flight ticket and every day they reject me and do not change the name! My flight is in a week and they still haven’t changed the name! I really don’t know what to do with them
Avoid this company! Outrageous and completely unacceptable and unreliable service. I bought a return flight ticket to visit my Canadian aunt, but due to my aunt’s health problems, I decided to stay a bit, so I contacted Bravofly (more than 24 hours before the return trip obviously) to change my ticket for a different date. The relevant online interface doesn’t work!!! I have been promised on the phone that it will be sent within 24 hours without extra charge. Without boring you with details: after almost 2 months, I was not contacted by anyone from their side, emailed or phoned, I never received the ticket, I called several times, I saved all chats and emails asking for my patience due to high workload, but they will send soon the return ticket with no extra charge. I received an email after 5 weeks of waiting: “There is nothing that we can do”. So, I contacted them again, and the agent said there is no solution since the date of the return flight is in the past. ? The cause expired. Of course, I notified them in time on every forum and because they were busy and didn’t respond I should buy a new ticket for 3 times more money? Which I have already paid for once and indicated that I would like to use later. Who will reimburse the ticket price, lost work, and the phone bill? They are unavailable, unreliable, and absorb travelers’ money, I do not recommend them to anyone!!! ? Empty promises, every agent said a different thing, and in the end, they left me here without support and took my money. I contacted lastminute and the airline as well, but this is Bravofly’s responsibility and as a EU citizen I have the right to get a refund for my ticket or send me a new one – I did everything, they did nothing, and I’m stuck In Canada and might lose my job because this agency doesn’t help at all, whenever I contact them on the customer support platform, they close the chat! What kind of service is that? I’m turning to the legal department and fighting for my rights, and I hope they will close their operation and not let other people down. It was the worst decision to pick them for sure!
I booked a flight through Bravofly company. The flight was rescheduled, and then I asked for a refund. Bravofly sent me an e-mail to notified me how they will contact Wizz Air company and later informed me that they didn’t get any answer from Wizz Air and how it would be the best for me to call them in person. That’s what I did. Wizz air customer support center give me information that pissed me of! They’ve told me that Bravofly has never contacted them for a refund! I requested a refund 1,5 months earlier before departure time and “Bravofly” haven’t done anything about that!
My flight was cancelled due to COVID, It has been 3 months , I am still waiting for a refund . The absolute worst company to deal with & no contact email to get in touch with them. The Airline have not even received a request for a refund from BRAVOFLY. typical – quick to take your money, but heaven forbid they need to refund it. Shameful company
Totally agree with you. I booked flights with Bravofly in March 2021 but had to cancel them in early April due to sudden Covid restrictions. I agree with you that they are THE WORST company to deal with. NO email address & the number given for Australia to contact for cancellation is disconnected !! Put in a complaint with Paypal – rejected. They claimed service had been rendered Complaint to AMEX ( who paid the money via Paypal ) – rejected. Now going to AMEX dispute section. NEVER NEVER NEVER deal with Bravofly.
We booked flight tickets for 4 people through Bravofly for the 30th of May 2020 from Tel Aviv to Miami. The flight was cancelled due to Covid-19 and we received a voucher with the possibility to request a cash refund between April to October 2021 for the total of 2,286.12 Euros. We have sent multiple emails, tried calling several Bravofly customer service phone numbers (we reached either an automatic message saying that the number has changed or a message saying our booking number was incorrect), looked into the application to see if there was any possibility and have reached despair.
We had a flight cancelled in March of 2020 by volagratis. It is now June 2021 and we are still waiting for our refund. Your service is absolutely shocking. No numbers to call, no response to any of our emails. Never have I seen a more disgusting service.
I have booked a flight for me and my son and while Bravofly took the money,the status on my booking is still not confirmed.I tried calling like a hundred times and the customer service line is just a hoax. Please either send me a confirmation or refund money as the service you provide is appalling. My booking nr is: 1796820425
Booking ID: 1716141862. We booked flights 16/11/2020 and withdrew it 17/11/2020. As conditions and terms say
“3. RIGHT OF WITHDRAWAL The Customer has the right to withdraw from the Service within twenty calendar days (hereinafter referred to as the “Withdrawal Period”) from the date of the purchase, with no obligation to provide any reasons and without incurring any costs. The Withdrawal Period begins on the day when the Customer receives the confirmation email for the purchase of the Service. For any booking for which there are multiple passengers, withdrawal from the Service will affect all passengers included on the booking.” We asked full refund of €548,44 but get no help, only a travel credit of €158,73.
I requested a refund for my flight 9 months ago. Where is it ? Its impossible to contact anyone by phone at Bravofly. All the Australian contact phone numbers listed on various websites are not connected. So I cant even speak to anyone about getting my refund.
This is extremely frustrating.
Booking ID: 1592273390
Ive also read some of the other comments and Im having the same difficulty with receiving a refund from Bravofly as these other people.
I booked a flight ticket from Bravofly website Booking ID 1735731481. I was about to travel from Hyderabad to Dubai and Dubai to Johannesburg on Jan 31 2021. Unfortunately due to all flights cancelled my travel was also cancelled. After discussing with your agent/ consultant the chosen option to get a full refund, the promised time process from your agent/ consultant was within 3 month maximum.
But I am surprised that even after waiting for 3 months, I did not get any refund till date and now 4 months have passed but my refund is still pending. I have been following up with your agents/consultant multiple times to know the status of my refund. Your consultants are reporting that the refund is delayed from FLYDUBAI. I even contacted FLYDUBAI as advised. The response form FLYDUBAI is (Since your flydubai flight on the booking (UQ1MI5) was booked using a travel agent portal, please contact the ticket issuing agent for assistance with your booking refund.)
I would suggest you to improve your customer service, I was waiting for my refund for 11 month, but this is not the worst part. I had scheduled flight on your app even though it was canceled, I arrived to the airport but apparently there was no flight, but on your app it was telling I have flight … how do you think I felt?? I needed to get back to Malta as fast as possible because I had my job, and I bought tickets for the next day for 500 euro, but it’s not about money. It’s the way you treat your customers who brings you business and income. Then finally I received my refund but not in money but some vouchers to use on your website. I thought ok maybe this company has improved their respect and professionalism towards their customer, but now all the same story with you Bravofly. You send me that my flight has been changed with 5 and 18 hours wait in airports, I have requested that you offer me different flight, and now I’m waiting again. Booking ID: 1754217967
Me, and a friend of mine, booked with Bravofly as a third party agent, and were scheduled to travel in June last year (the trip was cancelled due to covid) and we have, for the past year(!) been trying to get our refund. We have gotten confirmation, both verbal and written, from Ryanair (which was the company we were flying with) that they have refunded our money to Bravofly, about 1400 DKK (danish kronor) and we have gotten only 200 DKK back from Bravofly. According to them, this is the only amount they have received. We have called their customer service desk multiple times, and they were extremely rude and refused to give us any straight answers about whether we would ever get to see OUR money again and refused to help us get in touch with someone who could answer our questions, saying that it was impossible for them to do that due to GDPR. For future reference, maybe you shouldn’t talk about laws to a law student if you have absolutely no idea what you’re talking about. It is not against GDPR to give out a company phone number – it is not personal or protected information, I did not ask for their names.)
Hi do you have an email address? i booked a flight in may and bought this cancellation insurance on your website..
But after a while the flight was cancelled cause of covid19..Then i try to contact you for a refund…But nothing had happened yet??my booking number was 1640002040..the number for your danish service doesnt exist anymore