Contact of Boots UK customer service

Contact Boots UK: Find below customer service details of Boots, including phone and email. Besides contact details, the page also offers an overview of the pharmacy chain, its products and services. Reach the Boots UK customer service below for queries, complaints or feedback.

Boots UK Head Office
1 Thane Road West,
Nottingham NG2 3AA
United Kingdom

Boots UK Customer Service
Phone: 0345 070 8090 (store & pharmacy)
Phone: 0345 609 0055 (online shopping)
Phone: 0345 124 3752 (Boots Opticians)
Phone: 0345 071 1268 (Boots Hearingcare)
Phone: 0345 124 4545 (Advantage Card)

About Boots UK
boots uk customer serviceBoots is a leading UK-based pharmacy chain founded in the year 1949. Founded by John Boot, the pharmaceuticals retailer boasts of over 2,500 stores in the UK. It also manages 640 Boots Opticians practices and over 480 Boots Hearingcare locations. Boots Opticians is in fact one of the leading opticians chain in the UK. Headquartered in Nottingham, Boots employs some 60,000 people across the country.

If you prefer to avoid driving to a local Boots store, you can now get all your prescription items delivered to your doorstep by booking them online. After placing an order, you have the option of either collecting an item at a local store or using the standard / next day home delivery. Standard delivery takes four working days. Free delivery is available on orders over certain values. Items can also be delivered to neighboring countries such as France, Germany, Austria, Italy, Romania, among others. Payment for purchases can be made using Visa, MasterCard, American Express, Delta, PayPal, MasterPass and Boots Advantage Card points. You can return items free of charge within 28 days for a refund or replacement.

Shopping on Boots website can be done by category, departments, prescriptions or services & clinics. Departments found include allergy, cough, dental, diet & weight loss, first aid, food & drink, foot care, hair loss, skin care, stress & energy, sports nutrition, vitamins & supplements, among others. Visitors can also look for toys, contact lenses, glasses, toiletries, grooming kits and perfumes.

For those needing an eye test, contact lenses or glasses, Boots Opticians is the place to visit or shop. Boots Opticians has over 600 branches across the UK. You can also order your products online. For those concerned with hearing loss, you can request a hearing test through Boots Hearingcare

Sign up for the NHS Electronic Prescription Service which allows sending prescriptions instantly to a pharmacy of your choice. There are no paper prescriptions and you have convenient locations. You can sign up for Repeat Prescription Service to save time in the future. The service is free and also allows medicines to be sent to your home address.

For those who shop regularly, joining the Boots Advantage program will provide with reward points everytime you buy a product. The Advantage Card allows members to collect points on any product in store and online. Also, members enjoy special offers and benefits. For more information or queries on local pharmacy stores, prescriptions, online shopping, refund/cancellation, or others, reach the Boots UK customer service via phone or email.


  1. I would like to thank Nicky from the Market Harborough store for the assistance she gave me today in selecting the right No.7 products to suit my skin. She was extremely pleasant, helpful and very knowledgeable.

  2. I phoned the Wembley branch yesterday was on the phone for half an hour but still no one answered the phone. So we to the branch to pick up my medicine waited for 25 mins to see the chemist she could not find my medicine so had to wait till she finds it, instead of looking for my medicine she started serving other so I asked her again. She found my medicine it was at the back but she has to check them so it took more time. At the end there was no sorry or anything. I was really hurt, I have been a customer for boots for 30 years now. But iam really thinking about going to the local chemist.

  3. Caroline Stoneman Reply

    Was in boots at sprucefield shopping centre today. Store no 6573
    I always go to the Liz Earle counter. A consultant called Emma is excellent . She knows all the products and knows my skin type well.
    I know due to covid 19 there are no samples and treatments of the new produceds. I am glad to see Emma is protected by this. Am glad to see the screen up and masks worn. I live in bangor about half an hours drive away.
    I love it when emma is she is so pleasant.
    Stay safe. See you again soon
    Caroline stoneman

  4. I visited the Boots store in Silverburn Glasgow to buy a new lip gloss and nail polish to match. I was approached by Soniya who helped me to decide what product and what colour to purchase. Her service and product knowledge was exceptional . Thanks Soniya keep up the good work .

  5. Alyson Balme Reply

    Altrincham George Street
    I have been asked by Justine, to provide some feedback on my shopping experience today.
    I shop in Boots most weekends, and the Pharmacy organises my prescriptions, and I use for Opticians for my glasses and contact lenses.
    All the staff in the Altrincham branch are extremely helpful, and the standard of customer service is excellent. Not long after the “lockdown” was implemented, one of the ladies on the tills said to me, I like to see the regular customers, so I know there are well. I think that was a really kind thing to say. As a regular customer, I always receive a warm welcome. They explained that customers couldn’t browse, and initially, the security man actually asked what I was intending to buy, in a very polite way.
    I have to praise the pharmacy team, and Adam Donaldson in particular. A couple of years ago I had to arrange for my Fathers medicines to be issued in blister packs, so that the. Careers could administer them. Adam made all the arrangement, so all I had to do was pick them up. I was a stressful time for me, and Adam’s help was really appreciated.
    If I had to score the level of service I would say 10 out of 10.
    I hope this will be fed back to the staff.

  6. I went to the Leicester branch in the city centre and just want to thank Arbaaz of his outstanding professional customer service at Dior! Well Done! Thank you.

  7. Gill Lewis Reply

    My daughter and I had very good customer service from Emma at Boots Altrincham last weekend, she was very friendly and helpful, and spent a lot of time and patience showing us makeup samples, and skilfully applied some to my daughter who isn’t used to applying makeup on regular basis
    Great result, would recommend highly recommend Emma, and store was particularly busy that afternoon with Xmas light switch on in town

  8. Popped to boots for some bits today at St. Peter’s retail park in Mansfield. We were served by Susan who told us about the offers and vouchers available on the products I had bought. Great service from Susan.

  9. Good Morning Just wanted to comment on the excellent customer service I experienced at you Lancaster store yesterday Friday 28th June at your No 7 counter with Gill. Never before has so much time and detail been spent with me on products, the using of product, what would suit me best etc etc. I called to buy foundation (ended up replacing my entire makeup bag) Gil was a pleasure to talk to about different product that would suit my individual skin type. I explained I was going to a wedding the next day she gave me excellent tips on how to apply the make up for the special occasion and how to pre prepare my skin for the big day! Well done Gill you are a credit to No 7 and thank you for making me look fantastic.

  10. All the staff in the Ripley Derbyshire branch of Boots are friendly and helpful, but Dawn particularly is prepared to go the extra mile to ensure that she gives excellent customer service.

  11. Alison Reaney Reply

    I booked a full make up at boots Meadowhall Sheffield and went in on Monday 4 Feb. The lady who was doing my makeup was Danielle on the No 7 counter and I wanted to say how helpful she was giving me tips and inspiration. When my makeup was finished I was really delighted with the end result and did purchase some of the make up used.

    What a brilliant service this is and I can’t believe there is no charge. Thank you Boots and a really big thank you to Danielle I will certainly be recommending this to my friends.

  12. No matter what time I’d do shopping at Boots Bullring in Birmingham I felt no hesitation at all especially I am being served with this lady named “Beaulah” as without any doubt she is very helpful and she dealt my concerned on that time with good manner. I truly praised her positive attitude. WELL DONE to her.

  13. Pauline Mee Reply

    I called into the Nottingham boots store to purchase some personalised cushions for Christmas presents. I feel I have to write about the excellent service I received from Amanda Parnham in the photography department sorting out my order. She put us (my husband and I) at ease straight away with her customer service and helped us sort out the order of 7 cushions which I would never been able to do without her.
    I hear that a lot of photo departments in stores are closing down and I feel that would be a real shame as I certainly would have not ordered the cushions without her help
    She was very professional in dealing with us and it is very easy to complain but credit should be given to her for her customer service.

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