Contact Better Business Bureau (BBB): Find below customer service details of BBB, US, including phone and email. Besides contact details, the page also offers a brief overview of the nonprofit organization. Reach the customer service below for queries, complaints or feedback.
Council of Better Business Bureaus
3033 Wilson Blvd, Suite 600
Arlington, VA 22201, United States
Email: [email protected] (New York office)
About Better Business Bureau (BBB)
Better Business Bureau (BBB) is a nonprofit organization that monitors and sets standards for fair and honest business in the United States. It investigates scams and allows consumers to report shoddy services and corrupt organisations. BBB is not a government agency as assumed by the public. The consumer protection organization is over 100 years old, having been founded in the year 1912. It is headquartered in Arlington, Virginia. In 2015, BBB recorded more than 172 million visits by users accessing business profiles.
The organization, consisting of 112 independent local bodies, boasts of more than 4 million businesses on the platform. Users can search a business by name, website or phone and even filter them by location. To locate a business you can use the tool here. You can also file a complaint using the form available on the website. BBB does not accept complaints that has to do with employee/employer, discrimination, litigation, or against individuals not engaged in the specific business. Once a complaint has been submitted, BBB forwards the same to the business within two business days. The business or organisation has 14 days to respond. Complaints are closed within 30 business days.
If you are a business, you can register on the website for a BBB Accreditation. Every accredited brand or business is listed in the Business Directory and identified with the Accredited Business Seal. The listing on the platform will include the company’s website, business images and contact information. BBB says being accredited puts a business among an “elite group” that has “proven to be the best in their industry”. Every BBB Accredited Business is monitored for continuing adherence to BBB standards. For more information or queries on new business registration, complaints, locations, or others reach the Better Business Bureau (BBB) customer service.