Head Office
BMO Financial Group
100 King Street West, 28th Floor
Toronto, ON M5X 1A1, Canada
Customer Service
Phone: 1-877 CALL BMO /225-5266
Phone: 1-844-837-9228
Phone: 1-800-263-2263 (credit cards)
Phone: 1-866-881-9054 (BMO Insurance)
Email: feedback@bmo.com
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About Bank of Montreal
Bank of Montreal is Canadian financial services company founded in 1817. It is said to have been the first bank in Canada. Headquartered at Montreal, Quebec, the bank employs more than 45,000. It’s subsidiaries consist of BMO Capital Markets, BMO Harris Bank and BMO Nesbitt Burns. Bank of Montreal is today one of the five big banks in Canada. Currently, BMO has a network of over 900 branches. You can locate a branch or ATM nearest to your address on the website. You can enter city, province or postal code to get best results.
BMO boasts of over $744 million in assets, making it the eight largest in North America. It’s products and services are designed to meet the needs of individuals, companies and corporates. It’s key three divisions consist of Personal and Commercial Banking, BMO Wealth Management and BMO Capital Markets. Together they serve some 12 million customers. BMO boasts of customers from six US states – Arizona, Florida, Illinois, Indiana, Kansas, Minnesota, Missouri and Wisconsin. It also has operations in select global markets, with the list including Abu Dhabi, Amsterdam, Geneva, Frankfurt, London, Madrid, Stockholm, Zurich, Hong Kong and Singapore.
For individuals, Bank of Montreal offers a number of banking account prodcuts, credit cards, mortgages, loans and investments. Under bank accounts, you have both chequing and savings. To be more specific, you have Performance, Premium and Plus for chequing, and Smart Saver, Savings Builder, Premium Rate Savings and US Dollar Premium Rate Savings for savings. As for credit cards, you have cards designed for cash back, air miles, rewards and travel. You can compare the cards on the website. All details, including the annual fee and benefits are available for customers to read. You can apply a BMO credit card on the website or by visiting nearest branch. Other products consist of home loans, personal loans and student loans, mutual funds and retirement savings products.
Existing BMO customers can easily manage their account through net banking facility. Through online or mobile banking, you can view balances and transactions, transfer funds, pay bills, view credit card statement and search for nearby BMO branches and ATMs. You can also set up pre-authorized payments automatically from your BMO bank account. For more information or queries on branch locations, new accounts, credit card payment, career/jobs, or others, reach the Bank of Montreal support.
Bmo is the most frustrating bank to deal with. I have sat on hold for hours and hours only to be told that I need to go in to a branch in order to get my account straightened up. I live in rural Saskatchewan and do not drive, so I don’t have access to a branch for months at a time. Until someone drives me to a city centre I can’t fix the issue. The previous week when the issue first happened I was told that my account was in good standing but clearly it wasn’t as I have another email saying my credit card was declined. They have my account number, my name, my birthdate, info about my account, phone numbers and more, yet I need to physically step into a branch in order to fix this.
I’m so frustrated that I’m unable to get in touch with anyone from customer service. I need help and I can’t get through to talk with anyone about my credit card and online banking. I can’t wait 3-4 hours on the phone.