Head Office
3438 Peachtree Road, NE
Suite 1500
Atlanta, GA 30326
United States
Customer Service
Phone: 888-658-7368 (general)
Phone: 844-293-8899 (support for owners)
Email: billing@apartments.com
Email: support@apartments.com
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About Apartments.com
Apartments.com is an online classifieds and apartment guide portal that is managed by Washington-based CoStar Group. The website, launched in the year 1992, boasts of more than 1 million rental units. There are more than 400,000 properties from across the country. Other websites that are part of the CoStar portfolio include ApartmentFinder, WestsideRentals, Cityfeet, BizBuySell and LoopNet. CoStar manages operations with a staff of over 2,400 across offices in the US, Canada and Europe.
Offering the largest inventory of apartment listings for rent, the website allows more than 100 million renters to use advanced search tools to narrow down on the best results. You can use location-based search or take advantage of the My Commute tool to help zero in on properties around locations you travel most. Featured cities on Apartments.com include Bellevue, Birmingham, Cherry Hill, Columbia, Crystal Lake, Fayetteville, Indianapolis, Irvine, Lafayette and Plano. Renters can input the city on the search to explore apartments, houses, condos, or townhomes for rent. You can filter properties by number of bedrooms, housing type, amenities and budget.
On each listing, you have pictures showing a glimpse of the property. You can take 3D tours for an immersive experience. The page also offers an overview of the property along with the highlights. You can see the options with sizes available. As you scroll down, you can see the amenities and ascertain whether it offers a clubhouse, fitness center, air conditioning/heating and others. Read reviews of other renters at the property. Most importantly, the page also shows nearby transit and points of interest, including shopping centers, parks and subway. The Google Map incorporated on the page marks the points of interest, along with neighborhood streets. You can leave your contact details to schedule virtual tour or confirm availability. There is also a phone number available to call and discuss details.
Renters can apply any Apartments.com listing with an “Apply” option. You can apply to multiple rentals at the same time for a small cost. Note that all listings on the website are managed by the property manager, owner or agent. When submitting an application you will be asked for name and contact information, co-applicants, guarantors, residence history, identification information and income history. There are more than 40 million leases till date signed through the platform. Renters can choose to pay rent online by adding a payment method. If you own an apartment, condo or townhome, you can list your property with Apartments.com and connect with renters instantly. You can submit the listing for free and later upgrade for more exposure. Property owners can build a customised lease and even collect payments online. For complaints or queries on registration, lease, payment, refund, or others, reach the Apartments.com support.
