Office
601 Biscayne Boulevard
Miami, FL 33132
United States
Directions: Google Maps
Customer Service
Phone: 786-777-1000 (general)
Phone: 786-777-1132 (lost and found)
Phone: 786-777-1237 (Guest Services)
Phone: 786-777-1400 (Season Tickets)
Phone: 800-653-8000 (Ticketmaster)
Phone: 786-777-4327 (Miami Heat store)
Email: guestservices@heat.com
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About AmericanAirlines Arena
AmericanAirlines Arena is an indoor stadium located in Miami, Florida. Opened in the year 1999, the venue can accommodate up to 20,000 and was constructed at a cost of $300 million. Besides basketball games, the venue is a premier place for concerts, live entertainment and special events. American Airlines Arena is home of NBA’s Miami Heat.
Tickets can be purchased over phone, website or visiting an outlet. The Ticket Office is located on the north side near Gate 3. It is open Monday to Friday, 10am to 5pm. Tickets also can be purchased online on Ticketmaster. By creating an account on the platform you can keep record of past tickets, download and even resell tickets. Season tickets can be purchased by contacting the independent team.
Want to locate your seat? Click here to view the interactive seating chart. Disabled and accessible seating, including companion seats are made available inside the arena. For assistance, reach the Guests Services desks at section 103 and 322.
All guests must possess a ticket to be admitted inside the venue. Visitors are prohibited from bringing large bags, coolers, cans, weapons, noisemakers, laser pointers, pets, outside food & beverages and professional cameras.
Public transportation to Arena is available through MetroRail, MetroMover and MetroBus. Visit the respective websites for map and hours of operation. If you plan to ride, pre-paid parking is available for a confirmed spot. Parking is based on availability at the Arena’s P2 Garage.
If you are looking for premium seating options, you have sundry options inside the Arena. There is Dewar’s Club House, Flagship and Floor Seating, Center Court Suites, Loge Suites and Individual Suite Rentals. The suites come with comfortable seats, Playstation consoles, in-seat catering service, parking and private entrance. The Flagship and Floor Seating offers center court seats in the first 10 rows of the Arena. Members also enjoy VIP parking, access to Dewar’s Clubhouse, in-seat food and beverage service and first right to purchase additional seats.
To purchase Miami Heat merchandise visit the official online store here. Products found include t-shirts, bags, jerseys, watches, caps and accessories. Purchases can be made using Visa, Mastercard or American Express. Check the return and refund policy before making a purchase. For more information or queries on upcoming games, tickets, parking, lost and found items, or others, reach the AmericanAirlines Arena customer service via phone or email.
Hello, can you please let me know if there is an opening act for the Mana concert on Friday, October 25th? The concert start time says 8:00 pm but most concerts have a performer come out beforehand. Thank you.