Head Office
ALSA Grupo
C/ Alcalá, 478,
28027 Madrid, Spain
Customer Service
Phone: +34 902 42 22 42
Phone: +34 919 914 030
Email: alsa@alsa.es (general)
Email: alsacab@alsa.es (ALSAcab queries)
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About ALSA
ALSA, officially operating as Automoviles Luarca, is a Spanish bus operator first launched in 1923. A subsidiary of British public transport company National Express, ALSA operates a fleet of 3,465 buses connecting travellers across Spain. Each year the buses transport more than 358 million. Headquartered at Madrid, ALSA employs more than 9,700 and boasts of annual revenue of €842mn.
The route network covers Madrid, Granada, Barcelona, Bilbao, Granada, Zaragoza, Oviedo, Burgos, Valencia, Valladolid, Sevilla, San Sebastian, and Leon. Some of the top routes include Madrid-Guadalajara, Madrid-Bilbao, Barcelona-Madrid, Granada-Malaga, Madrid-Guadalajara, Madrid-Burgos, Bilbao-San Sebastian, Madrid-Toledo, Madrid-Alicante, Murcia-Almeria and Fraga-Lleida. Travelling to airport? ALSA has regular services to Madrid Airport, Alicante Airport, Malaga Airport, Barcelona Airport, Santander Airport, Granada Airport and Ibiza Airport.
There are maps and timetables available on the website with details of the routes and schedule. The website also has a search tool to look up the buses available for any specific date, origin and destination. Explore the Offers section to see some of the discounts and travel bargains. You can opt for regular service, Eurobus, Supra Economy or Premium. The Premium seats offer ultimate comfort, in addition to access to a premium waiting area. Premium travellers enjoy special menus, touch navigation screen and free WiFi. Travellers with disabilities get two special seats, in addition to assistance with luggage and boarding. You can carry up to 30 kg of luggage free of charge. Additional bag can be carried for extra fee.
Tickets for your journey can be reserved at any of the ALSA offices or online using debit/credit card. The rates vary for adults, children and youth. There are fares designed for complete control over ticket or ones with minimum rate but no cancellation. ALSAPass is available if you want to explore Spain as a tourist. You can pick from 7 day or 15 day passes to travel at your convenient schedule.
You can view and manage tickets booked online by signing into your account. ALSAPlus+ members can cancel their tickets two hours before their journey for full refund. Regular travellers can cancel their tickets 24-48 hours before departure for refund. The refund will be processed after deduction of 10%. For cancellation of tickets within 24 hours before departure there will be a deduction of 30% of fare.
Are you a regular ALSA user? Register for ALSAPlus+ loyalty program to earn points on all ticket purchases. Members also receive exclusive offers on routes. The points earned can be redeemed for new tickets and discounts. For complaints or queries on tickets, cancellation, refund, career, or others, reach the ALSA support.
