Head Office
4A Zakarpatskaya street
Almaty 050039
Kazakhstan
Customer Service
Phone: +7 702 702 01 48
Email: nomadclub@airastana.com (frequent flier program)
International Support
Phone: +86 10 646 51030 (China)
Phone: +49 0 69 770 673 022 (Germany)
Phone: +91 11 41521425 (India)
Phone: +7 495 287 70 08/09 (Russia)
Phone: +90 212 343 49 60 (Turkey)
Phone: +971 0 4 7036 572 (UAE)
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About Air Astana
Air Astana is the flag carrier of Kazakhstan, founded in 2001 and operating from its main hubs at Almaty International Airport and Astana International Airport. The airline, with a fleet size of more than 33 aircraft, connects to 60+ domestic and international destinations. Headquartered at Almaty, Air Astana employs more than 4,700 staff. The airline is a joint venture between the Government of the Republic of Kazakhstan and BAE Systems PLC of the UK. In 2018, Air Astana was recognized as the Best Airline for Central Asia and India in the Skytrax World Airline Awards. The recognition came for the seventh consecutive year.
The routes Air Astana operates to within the country include Aktau, Aktobe, Almaty, Astana, Atyrau, Karaganda, Kostanay, Kyzylorda, Oral, Oskemen, Pavlodar, Shymkent and Taraz. Global network includes India, Germany, China, Hong Kong, Turkey, Russia, Malaysia, France, South Korea, UK, Ukraine, Vietnam, Netherlands, and Uzbekistan. Thanks to the codeshare agreements with other airlines, Air Astana is able connect fliers to a number of locations. Current airline partners include Air India, Air France, Asiana Airlines, Bangkok Airways, Cathay Pacific, Etihad Airways, KLM Royal Dutch Airlines, LOT-Polish Airlines, Lufthansa and Turkish Airlines.
Fliers can visit the website to search flights, see route map, schedule and related information. You can search flights by inputting origin, departure, date and class (Economy or Business). If you have already booked a flight, you can check flight status on the homepage. Note that web check-in is available up to 60 minutes prior to the scheduled departure time. To view flight details and make changes to dates, seats and meals, you can do same by the booking reference number. Air Astana allows requesting refund of fare online. Fliers need to fill a form with booking reference number and purchase date. Refunds will be transferred to card used for online payment within 5 days..
If you are booking a new flight, you can first navigate to the Offers section to know the ongoing deals. Booking of flights can be done using major credit cards, online banking and bank transfers. For extra leg room or a seat that you prefer most, you can reserve MySeat. There are different fare families under Economy and Business class. Each of them varies in features, from check-in baggage restrictions to number of points earned. Details regarding in-flight entertainment and onboard dining can be seen on the website.
As for baggage allowance, on most flights the airline allows Economy class passengers to carry 20kg baggage. Business class passengers can carry up to 30kg. Checked baggage allowance can vary on routes. Excess bags can be carried for an additional charge. The rates vary for international routes. Do you regularly travel with Air Astana? You can register for the Nomada Club loyalty program. Members of the club earn and redeem points on all booking. There are different tiers, with the highest offering extra baggage allowance, complimentary upgrades, and access to business class lounges. For more information or queries on payment, refund, cancellation, lost baggage, frequent flier programme, or others, reach the Air Astana support.
