Head Office
Absa Bank Ltd,
7th Floor, Barclays Towers West,
15 Troye Street, Johannesburg, 2001,
South Africa
Customer Service
Phone: 08600 08600 (personal banking)
Phone: 0860 040 302 (current accounts)
Phone: 0861 78 88 88 (Absa Rewards)
Phone: 0800 111 155 (lost cards)
Phone: 0800 41 41 41 (complaints)
Email: absa@absa.co.za (general)
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About Absa Bank Limited (Absa)
Absa Bank is a financial service provider in South Africa founded in the year 1991. The brand was established with the merger of banks such as United Bank, the Allied Bank and the Volkskas Bank. Absa is short for Amalgamated Banks of South Africa. It currently operates as a subsidiary of Barclays Bank. Headquartered in Johannesburg, South Africa, Absa also has operations in Botswana, Ghana, Kenya, Mauritius, Mozambique, Namibia, Nigeria, Tanzania, Ugana and Zambia.
Some of the top services offered include personal banking, business banking, private banking and wealth and investment management. Individuals have a number of savings bank account options. There is an assortment of cards such as Gold Value Bundle, Platinum, Transact, Prosperity, Prepaid and Flexi, with specific privileges and benefits. You can also apply for a personal loan for education, home or automobile. If looking for insurance, there are a number of options for that as well. For corporate customers, Absa offers a number of products for making and receiving payments, credit cards, banking accounts, among others.
To locate a branch or ATM nearest to your address click here. Absa Bank allows customers to view statements and make transactions through mobile and net banking. There is the Walletdoc for those looking to view and pay bills online conveniently. Members of the Absa Rewards every time they use the card for in-store purchases or fuel. The reward points can be redeemed for cash in account or airtime vouchers. For more information or queries on new accounts, payment, internet banking, cheque book, debit/credit card, or others reach the Absa Bank customer service.
I have been calling and emailing absa for now a month for my rightful demands and no one is taking action.
I left South Africa in September. Shortly after I couldn’t access my banking app or withdraw money with my credit card. After harassing their customer service for an answer I finally had an explanation with no solution offered to me. I decided to close my bank account because anyways I am very very dissatisfied with their services (for a number of other reasons and it’s too long to even talk about it here). I heard about their reputation but didn’t know it was that bad.
I had a call last week with absa to close my account. I was suppose to receive an email to update me about the situation AND STILL NOTHING and I still have money on that account and it’s impossible for me to get it and I don’t intend to come back to South Africa anytime soon
I have am extremely gutted at the service i received from ABSA BANK UMHLANGA ROCKS BRANCH, Sharlane Sobhnath BANK TELLER , On the 25th of August i had been into the branch to withdraw cash , as i have exceeded my daily limit on my card , teller verifies i am the correct account holder there after indicates i must speak to the forensics department due to my account being placed on hold. i contacted the forensics department on 28 / 30 times trying to understand why the account has been placed on hold,only to get told it was placed by the branch , contacted the branch and was told it was not them , being pushed from pillar to post by both divisions i contacted the branch manager Cheryl Aragam who instructed it was not the branch that placed the hold onto the account but the forensics department, Again i call and get told by 3 x consultants it was the branch who have instructed the hold , here i am 3 days later trying to understand what the hell is going on , i believe calls are recorded and i want this Bank Teller and Manager to be disciplined accordingly for lying and giving me the run around , i am extremely furious with the lack of communication and dishonesty these individuals have in this sector of banking. i have emailed the requested documents to the relevant recipients and still get no answers, i am embarrassed to live among these incompetent people.
Hi my husband applied for debt review and as we are married in community of property I’m affected too. Our cheque accounts has been frozen with money inside and both of us are banking with absa and we went to the branch but they couldn’t assist us as they say the absa debt department that they have to call its closed due to covid 19 lock down and we should try on the 17th April 2020,last night the president announced that they are extending the lock down to 2 weeks and we can’t access our salary money and we have 2 kids to feed, didn’t not pay our monthly bills, including electricity, vehicle installments, grocery it’s running out all essentials needs are compromised. This situation its really frustrating especially if you have kids, please assist us in this matter as an emergency because we exhausted all resources. We really need to shift our money from cheque to savings accounts. We are really desperate as this situation its affecting our kids aswell
Terrible service. I have been waiting for a payment into my Standard Bank Account. Since 15 th December. I know that was a Sunday and Public Holiday Monday
And aware of your payment delays to other Banks but this is unacceptable. I called at your Summerstrand Branch this morning who sited my copy of payment , said it should have been in my account already. !!!!!!
But could not help me as to why !!! I want to claim interest and cost of travel and phone calls. Where can I claim ???
I have been trying to get through to someone at Customer Service but to o avail. It is sad that it has come to this, were you are left thinking about switching banks. I have an urgent query and sending an email is just as bad, you are in a que of enquiries and a reply only comes after 3 or 4 days. How does one move forward without the proper information one needs.
Disappointed Client.
I’m a business client and each time I try to reach my business banker, he’s not available either on his work telephone number, work mobile number or email (which is inactive due to the company email domain change).
It’s really frustrating to do business as an ABSA client, they should quit banking!
ABSA is without any shadow of doubt the worst bank in SA, and probably a contender for world “honours”. Whatever problems I have had over the years, whether with current accounts or credit cards, have never been satisfactorily resolved. They simply do not care one iota for their customers.
I’ve been experiencing the same unsatisfactory problem & have always given good reviews.I’ve got a credit card and gets debited min payment for all accounts.I’ve never noticed the following,that they again days later for my budget account deduct of my credit available on my c/c.I’ve wondered why my balance owing is so high.so in my opinion this is not legal.I’m paying for things I’ve not spend & now my profile in bad because ofI ABSA.
WHAT CAN I DO!
Hi
I have a loan with Absa, I agreed to pay R300 per month, LGR Attorneys did not Debit my request, & then take R3000 this month. The clerk who the assisted me told me to go to Absa to sort this out, i went there and the bank then told me that they journaled the money as a settlement. I contacted them and they then said i owe the bank and there was no payment they cant refund me? I have paperwork as proof for the agreement.
Where can i report this + get back my money?
I am from Europe working in SA on a visa and l am totally appalled at the way you treat you clients my visa expired on the 10th but my flight back home is on Sunday 17 th and l have got the relevant extension l need to stay in the country from immigration but you freeze my account with no notice and l only find out at a filling station that my card is declined while l have 42k in the account
you can send me a notice that l have spent 20 rand but you can not tell me you closing my account and why so l could insure l have adequate funds removed from the account.
do you care about your clients? l don’t think so
I see no emails on this page!
Is it really appropriate to have 5 adverts on a page like this effectively masking the information you are trying to share? I might be tempted to repeatedly use these advert links to use your advertising budget.
Yesterday I was verbally abused in the Scottburgh brunch by a man who was sitting next to me.but instead of the manager to try and sort out the problem he told me to come down and the white man who was insulting kept on shouting worse of all the manager made me feel as if he was not trying to resolve the matter but he was just trying to make me feel like I’m the wrong person whereby I was shouted at in the bank and called a stupid woman by a white man.the manager just was not considerate of my feelings but wanted me to keep quiet.its just uncalled for that the manager would rather dispute the fact that the man was wrong despite having witness saying I did nothing wrong he did caution the man but made me feel like I don’t bring any value to Absa as Account holder for many years I was highly insulted
Good day,
After numerous attempts in contacting the vehicle finance department with no joy, my wife Michelle Kruger also phoned, but due to her not having rights on the account Lucia was unable to assist her.
I need the settlement confirmation letter this morning.
This is of extreme urgency and I would appreciate a response herein.
Regards,
Ruaan Kruger
My name is Margaret,
I am an Absa account holder, I lost my card and the only time I can go to the bank is on Saturday as I work far. Kindly advise which Absa bank will be open on the 16/06/2018 (public holiday). I stay in Alberton, Johannesburg.
Monthly allowance due on the 15th of each month has not been deposited into my account without any notice. On inquiry I was told ABSA is still attending to their systems. This is not the first time i receive such hopeless service. What you do with your service shouldn’t affect me. I need money NOW. Am I going to get interest on this over due payment? Very poor service
I have a personal loan with ABSA and I made the agreement with the bank to deduct R2000 every monthend so this month I got paid before monthend and I decided to transfer R2000 in to the loan account. This morning I got an sms saying that I have to fund my cheque account with R2000 so that the debit order can be able to deduct. What might be the consequences of paying before monthend?do I appear as an irresponsible customer? what should I do to fix it? can I ask the bank to reverse the transaction so that the stop order can be able to deduct, please advise.
Thank you
Dear Absa i have bean having problems for almost two years now and now this month was the last straw for me!!! My boss has paid us on Thursday and still have not been paid my salliry, I have spoken to her and she has send me all the details showing from her side the money has gone of her account!! I have checked with all my collicks and they have all been paid early friday morning!!! Now first of all that only tells me to go to another bank just so that we can be paid on time to pay schools and all our other things on time the way we need from you to make sure to do the same!!!! I will be sending an email every day from today till this problem is sorted out!!!
This is the second month now that I have been paying extra monies onto my personal loan account. I then contact absa and request them to capitalise the amount and reduce the term, they promise to call me back but never do. I’m so disappointed with absa. I have to keep on phoning them to find out why they are not capitalizing the amount but I’m told they will contact me, how long must I wait for the call. Such poor service!!
Can ABSA please refrain from thinking up deals and assuming that customers will accept it. I have been getting regular calls in the middle of doing my work indicating a new deal that ABSA has now thought up to make more money. Without asking whether I am interested I am then asked where they can send the policy or what ever assuming that I will accept. I also have a budget I need to consider and therefore an additional expense irrespective of how good a deal is needs to be considered on its merit. Then get arrogant when I indicate that I surely have the right to decide whether I want to accept it or not I find unacceptable and purely on that basis will not accept the offer will reconsider whether I still want to do business with ABSA.
My problem started in 2016 when I was financed by ABSA home loans. I wanted to cede my life assurance that I have with Sanlam to ABSA so that they can pay off my bond incase something happens to me as my kids are still minor.
I visited the branch in Saveways- Emalahleni and no one had any idea on what to do or what documentation to complete.
On the 08/01/2018, I went back again and was assisted by a very friendly Ms EM Snell after again struggling to get help from the consultants who were still in the dark on what to do. My documents were eventually emailed to your security department at your Head office. I was informed that the process would take about two working days.
I checked with Sanlam if they had any communication with ABSA in terms of the cession I requested and up until now nothing was received from ABSA.
I kindly request your intervention as this has an impact on my livelihood.
I have a car insured and financed by absa, the insurance part was done telephonically and I have never received any contract, I don’t even know what I am covered for. Can I please get some form of paperwork to read through with regard to my insurance please. My id number is 870722 0979 0 84