Malaysia Airlines is the flag carrier of Malaysia and operates flights to several destinations in Asia, Europe, the Middle East, and Australia. According to Skytrax, a well-known airline rating organization, Malaysia Airlines has a 3-star rating out of 5 stars. The airline’s main hub is the Kuala Lumpur International Airport, or KUL.
The airline was founded in 1947, making it 76 years old as of 2023. It is owned by Malaysia Aviation Group (MAG), which is a subsidiary of Khazanah Nasional, a sovereign wealth fund of the Malaysian government.
How to Contact Malaysia Airlines
Malaysia Airlines has its headquarters located at Level 1, Administration Building of Kuala Lumpur International Airport. You can call 1 300 88 3000 or +603 7843 3000 (within Malaysia) for queries on reservations or lost baggage.
Here are numbers for other important regions: 132627 or +603 7843 3000 (Australia), +86 400 601 5331 (China), +852 3001 0026 (Hong Kong), +65 6723 1009 (Singapore), +66 2787 3513 (Thailand), +1 669 288 7053 (US), 1 300 88 3000 (UAE), and +44 033 0365 0080 (UK)
If you have a query on the frequent flier program, you can write to enrich@malaysiaairlines.com.
Overview of the Airline
As of September 2021, Malaysia Airlines had a fleet size of 63 aircraft, including Airbus A330s, A350s, and Boeing 737s.
Malaysia Airlines offers various features and services to its passengers, including in-flight entertainment, a loyalty program, and various cabin classes, including first class and business class.
Let us share this for your knowledge that Malaysia Airlines has won numerous awards over the years, including the World Travel Awards for Asia’s Leading Airline, Asia’s Leading Airline Business Class, and Asia’s Leading Cabin Crew.
Travelers choose to fly with Malaysia Airlines because of its comfortable cabins, friendly service, and competitive fares. Additionally, the airline maintains a good safety record and offers a range of destinations, making it a great choice for both business and leisure travelers.
Some of the airline’s popular destinations include Bangkok, Beijing, Hong Kong, London, Melbourne, Sydney, and Tokyo.
Know the Popular Routes
Malaysia Airlines flies to more than 50 destinations worldwide, including domestic and international destinations. It operates flights to various places in Asia, Australia, Europe, and the Middle East, connecting passengers to major cities and tourist destinations. However, the exact number of destinations served by the airlines may change from time to time due to various factors, including market demand and route optimization.
The main hub of operation for Malaysia Airlines is Kuala Lumpur International Airport (KUL), which is located in Sepang, Malaysia. The airline also has a secondary hub at Kota Kinabalu International Airport, which is located in Kota Kinabalu in Malaysia.
It connects various cities and destinations worldwide, including Bangkok, Beijing, Singapore (city state), China (country), India (country), Indonesia (country), Korea (country), Japan (country), Jakarta, Manila, Seoul, Shanghai, Tokyo, Amsterdam, London, Paris, Frankfurt, Istanbul, Auckland, Brisbane, Melbourne, Sydney, Perth, Adelaide, Jeddah, Medina, Muscat, Riyadh, among others
Malaysia Airlines is a popular choice for travelers looking to explore Asia, Australia, Europe, and beyond.
How to Book Your Flight with Malaysia Airlines
- Visit www.malaysiaairlines.com or its mobile app.
- On the home page, click on the ‘Flights’ tab on the left side of the page.
- Enter your departure and arrival cities in the appropriate fields, and select your cabin class and select the number of passengers from the drop-down menu.
- Select the option which suits your preference — One-way, Round Trip, or Multicity.
- Select any additional services such as meals or extra baggage allowance.
- Review your itinerary and the total price of your booking before pressing on the ‘Book Now’ button.
- Enter your personal information and contact details, including your name, email address, and phone number.
- Select your preferred payment mode and enter your payment details.
- Review and confirm your booking details and make the payment.
- Once your payment is processed, you will receive a confirmation email with your booking details and e-ticket.
You can contact their customer service for assistance if you encounter any issues during the booking process.
Malaysia Airlines offers several payment options for booking flights, including credit and debit cards, online banking, cash, PayPal, but it may vary depending on the country and currency of your booking. Moreover, some payment methods might incur additional fees or charges, so it’s best to check with Malaysia Airlines, your bank or payment provider for more information.
How to Check-in for Flight
Malaysia Airlines allows flyers several ways to check in for their flight, including online check-in, mobile check-in, self-service kiosks, and airport check-in counters. Here are the steps to check-in for your Malaysia Airlines flight.
Online Check-in
- Visit the official website of Malaysia Airlines, and click on the ‘Check-In’ tab.
Enter your booking reference or e-ticket number and your last name in the appropriate fields and press on the ‘Check-In’ button. - You can check-in online between 48 hours and 90 minutes before your flight departure time.
- Once you complete the check-in process, you can print your boarding pass or download it to your mobile device.
Mobile Check-in
You can also check in using the Malaysia Airlines mobile app, available for iOS and Android devices. Log in to your account and follow the onscreen instructions to complete your check-in. You can then access your mobile boarding pass on your device.
Self-Service Kiosks
Malaysia Airlines also provides self-service kiosks at select airports, which allow you to check-in and print your boarding pass. Simply follow the prompts and scan your passport or e-ticket to retrieve your booking.
Airport Check-In
If you are not comfortable with any of the above methods, you may try out the safe and tested one by checking-in at the airport counters. Check-in counters typically open 3 hours before departure for international flights and 2 hours before departure for domestic flights.
How to Manage Your Booking
If you have booked a flight with Malaysia Airlines, you can manage your booking through its website or mobile app.
First, visit the Malaysia Airlines website, and click on the ‘Manage Booking’ button by first pressing the ‘Manage’ tab on the home page. Enter your booking reference or e-ticket number, along with your last name, and click on “Retrieve Booking”.
You will be able to view your booking details, such as flight itinerary, seat selection, and meal preferences. If you must make changes to your booking, click on the appropriate option, such as ‘Change Flight’, ‘Add Baggage’, or “Upgrade Cabin Class.” Keep following the prompts to complete your desired changes to the booking.
Changes to booking, such as flight date or route changes might incur additional fees or charges. It’s always best to check with Malaysia Airlines or your travel agent for more information on the specific terms and conditions of your booking.
What You Should Know of Frequent Flyer Program
The Frequent Flyer Program of Malaysia Airlines is called Enrich. It allows members to earn and redeem Enrich miles for flights, upgrades, hotel stays, car rentals, and other travel-related services.
It offers several tiers of membership — Enrich Blue, Silver, Gold, and Platinum. Each tier offers different benefits and privileges, such as priority check-in, extra baggage allowance, lounge access, and bonus miles.
As a member, you can earn Enrich Miles by either flying with Malaysia Airlines or its partner airlines. Miles can be redeemed for flights, upgrades, and other rewards, starting at 4,500 miles for a one-way domestic flight in Malaysia.
Enrich also offers a Family and Friends program that allows members to pool their miles together to redeem rewards faster. Members can also transfer miles to other Enrich members or donate them to charity.
To join Enrich, you just have to sign up on their website. Membership is free, and new members can earn bonus miles for their maiden flight with Malaysia Airlines or its partner airlines.
Refund still pending after 1 year, its not me who cancel the flight. I wonder what is the advantage of paying more so that can get refund if I decided to cancel the flight. Mas customer service keep on delaying by telling me MAS can only refund after 3 months. Next time I call they said 6 months, after that 1 year. Now the ticket expired still I can’t even get my money. Very bad service Malaysia Airlines.
I made the Return trip booking which was flying from Singapore to Penang which requires a transit at Kuala Lumpur on 25 January. However, I have informed the ground check in crew that I would like to land at KL airport and take land transport by myself to Penang. The crew only informed me that she would send my luggage to Kuala Lumpur. That’s all!
However, today 4th Feb I am at Penang airport trying to check in my return flight back to Singapore, the ground crew informs me that my PEN-KUL-SG tickets are no longer valid because I did not complete my flight from Kuala Lumpur to Penang on 25th Jan. I am extremely frustrated why the ground crew at Singapore never highlight to me before I explained to her my plan?
I called to Malaysia airlines customer service center and they told me this is their standard t&c, they will not do anything for me but just ask me to rebook another ticket with the standard price which is MYR 700. I am really disappointed about this encounter.
I flew from Melbourne to Kuala Lumpur on 30/2/2020, flight MH148. I wish to highlight the following:
1. I used my enrich to upgrade to business class. No problems with the luggage when I flew from Kuala Lumpur to Melbourne on 15/12/2019. On my return yesterday, I was told I only entitled to 25kb check in luggage instead of 40kg. I was stuck, later after some appeal they increased my allowance to 35kg. Thanks. I had upgraded to business class in the past using enrich and I was given 40 kg baggage allowance. I actually double checked my entitlement by phone with customer service at time of upgrading and they confirmed I was entitled for 40kgs. I was not notified or reminded of this at anytime. I had to leave some of my luggage behind.
2. I had requested for vegetarian meal. I must say they had hardly anything to offer me. I was at the airport at 11am and the flight took of at 3.10am and arrived KLIA at 8.29pm. Only a single meal was offered with hardly any choice and had a mee goreng and Teh tarik later upon request. The noodle was stiff and dry .
3. I had over the last 40 years been traveling by MAS with comfort and excellent service but unfortunately I have been observing the gradual decline in the quality of service.
Posting comment here despite knowing Malaysia Airlines will not attend to it.
Recently Malaysia Airlines no longer allows enrich ID to login but requires the login to be done using email address. To do this I need to do some sort of upgrade just to realise that my enrich ID is no longer valid. So I called the helpline and they said my enrich account has become invalid due to inactivity. How is it possible when my latest reservation was two months ago? So they asked me to drop the booking reference etc to enrich@malaysiaairlines.com for assistance. So I did it but received no replies despite one week has passed. So I sent a gentle reminder. No replies still. So I called the not so helpful helpline again and they asked me to do the same thing again. I started to question them what’s the point of sending email when that email is not responding. So they gave me gccc.reservations@malaysiaairlines.com so that they can kind of checking why the delay of the relevant department in replying my email. I forwarded my email to them just to receive reply that my account has been inactive please contact the helpline again. Helloooo oooooooo so I gave up and decided to sign up again using the same email address just to be informed that there’s enrich number signed up with it and please login using enrich ID.
Malaysia Airlines, I’m really disappointed in your customer service.
I bought my ticket from the internet, made the payment through maybank2, received the bank’s confirmation email, the money was deducted from my account and I didn’t receive any confirmation email from Malaysia Airlines. My flight is 7th September – Saturday – from Kuala Lumpur to Manila in Philippines.
Malaysia Airlines from Auckland to Kuala Lumpur was basically a good flight BUT there were two areas which desperately require attention.
1.. Toilet facilities. This plane had the minimum number of toilets which were heavily used. Midway through the flight they were filthy and basically a health hazard. Despite having complained to the head attendant about this on more than one occasion nothing was done.
Nearing the end of the flight they were even worse, so much so that it became a real concern as to use them or not!!
We could not use this airline again without written guarantees that toilet facilities were sanitary and clean.
2… Staff Attitude. The staff do their job. That is .. just the bare minimum. They bring you water if you ask.. They answer questions yes or no.. they rarely smile
They are aloof..They are unfriendly. Their attitude is ” You have invaded our space so stop complaining”
We do not clean toilets, we do not bring a tray of water or juice around as part of the experience, we do not do any more than we have to.
Now we understand each other enjoy your flight..
There are other airlines to choose from so you decide.
If you have any complaint of the terrible customer service of Malaysian Airline, making sure you also post on their facebook so more people are aware of it.
I just talked to a MAS representative that just misguided me telling a B seat is a window seat until I confronted her that I have the seat map in front of me, and no airline has B seat as a window seat. The two airlines customer service ( MAS & Oatar) each do not take the responsibility of having my booking and helping me to select my seat ( I can’t get my seat assigned on both airline website too). After 5 phone calls, then MAS representative SUDDENLY can find my booking.
I am a Malaysian, I would like to be proud of our national airline, but this is embarrassing, the kind of unprofessional customer service they provide.
Reading the below comments clarifies for me how unprofessional and totally incompetent Malaysia airlines are. I completely understand that issues may arise and airlines may need to change or alter bookings or may need to cancel flights but the way the company then provides this information to their customers or assists their customers is abominable. They are completely clueless when it comes to resolving customer complaints. My flight was cancelled from Sydney to London, 4 hours prior to departure, without any apology or reason given. Following this, I was given a flight the next day to London which I accepted. My bag was then lost. No-one helped me when I arrived in London, no compensation was offered. Malaysia airlines told me I would have to wait for 6 days to find my bag! They didn’t offer me anything to cope with the fact I had nothing but the clothes I was wearing for 6 days. Absolutely disgusting customer service for such a well-known airline.
Booking ref :KHHZBS
Travel date: 03.06.2019 from Sydney to Chennai
Under above reference we have got bookings from Malaysian Airlines, at last minute we have been told the booking is cancelled by travel agent. If there is a cancellation or changes made by travel agent how come Malaysian airlines not informing passengers about the cancellation/changes made when they have email id and contact telephone number. Unfortunately all onward bookings made accordingly original plan, now passengers couldn’t fly. When contacted Malaysian Airlines the response seems to be very poor, they didn’t even inform us about this, and not even feel the responsibility to inform customer when they have contact details. I don’t even know where to complain this issue. Not aware Malaysian airlines would contact us to know more about this issue. I am ready to discuss with Malaysian Airlines
I’ll be flying Business Class to Kuala Lumpur, Malaysia, tomorrow; 27/3/2019. I called the enquiry telephone number +60378433000 at 12.10am Korean time to enquire about halal food. I spoke to Tim (he would not give his full name & he does not sound like a Malaysian) & he told me that he was not sure whether the lounges provide halal food. He does not seem to be sure of what he was saying. Only when I ask for his full name that he said he would check the information but terminate the line prematurely and left me hanging.on the line. This was really rude and unprofessional of MAS staff. I regret flying MAS if this is how they handle the customer.
Not surprising to read all the bad reviews dated back to a year ago. I emailed Enrich reward programme on 22.2.2019 to update my profile. Even though i have sent them (as requested by them) a properly scanned passport, they replied that they are unable to open the attachment!! It reminded me of my bad experiences a few years ago with luggage being forced opened by unknown, luggage missing, luggage not with flight i am on.
MAS, please read through all the bad reviews and improve on them. You are creating bad reputations for yourself if no improvement to services are made.
Not surprising. The service as MAS is so freaking bad in my experience too. Lives up to the Malaysia standard. Sent multiple emails to customer@malaysiaairlines.com about fare issues and it’s been more than two weeks and I haven’t gotten a reply. It’s so sad that almost all the posts on this page are negative! But so expected!
What is the point of posting comments here when nobody replies?
Following on my earlier complaint about my delayed baggage in April 2018, I submitted my claims in May after getting someone to respond. Then only in October I was told that the Claims department could not pay as my bank rejected them. I checked with my bank but there was no record of any submission by MAS. I was told to give another account, which I did. Until to date, despite repeated emails, I had not received any updates of the second bank account.
What is happening?
I had recently taken the flight MH2614 on 31 Dec 2018. Initially I was going to write a suggestion letter which ends up as a complain letter. My main point of this letter is your crew is not polite, quite rude and unprofessional. Have your staff even been trained how to talk to passengers or even how to behave? Before the flight while I was waiting at the respective gate this group of air hostess and stewardess came and sat along with the passengers. They were talking and laughing quite loudly and they were even louder than the other passengers. I could see that there were passengers from other countries and they were staring at the cabin crew. This is such a disgrace. How would the foreigners think of our country? I didn’t think much about it after I boarded the plane. As soon as everybody was seated and before take off I called one of your air hostess as she was handling out the earphones to me. I asked her for a pillow. Her reply was ” Pillows are for kids and babies only”. I was stunned mainly by the crude way she answered me and also because on previous flights with MAS I was always given a pillow upon request. Later on, I saw some pillows taken out from the overhead compartment and was being distributed to whom I presume kids and babies. So I called the same air hostess and informed her that on previous flights they had always given me what I had requested. Nobody ever said that it is only reserved for kids and adults are not allowed to have the pillows. What if your passenger was an old person or somebody with medical problems such as neck and back problems which needs a pillow to rest on as the flight time was quite long? Then only she said that there are only 8 pillows on the flight and is not enough to cater for everyone. She could have said “I’m sorry but there are not enough pillow as we give priority to the children first”. Then I replied that I would write in to suggest for more pillows. Then for some reason she got offended and said that she will bring the supervisor to speak to me. SO the supervisor came which I presume was the head of the cabin crew. Then both of them straight away started defending themselves and kept saying that domestic flights only carry 8 pillows and they have been working with MAS for the past 27 years and there’s nothing they can do about it. They didn’t even allow me to explain myself that I just wanted to suggest more pillows to be carried on the flight and kept cutting me in mid sentence. Also, they were talking very loudly and were quite rude to me and other passengers could hear our conversation. I felt as though I was ganged up upon in that manner. In the end, another air hostess gave me a pillow from the business class whom I thanked profusely. Having said that, I would want to suggest for more pillows to be added on every flights as MAS is one of the main and most expensive airline in Malaysia. Why stinge on small matters like this? Other airlines can provide the same as MAS and the fees is much cheaper. Also please train all your staff to have better EQ and how to be more professional. This is how you improve your service. Don’t say things like it was this way for the past 27 years and nothing can be done. You HAVE to CHANGE your mentality and do something about it if not there will never be any progress in this country. I really hope that MAS will take this matter seriously.
I have flown the airline for the past 20 years and I have a gold card. I have held a platinum card in the past.
I have experienced difficulties over the last 3 years while attempting to upgrade my tickets to business class. This has not been a problem in previous years. Is it a policy of the company to deny loyal customers to upgrade their tickets with points accumulated over the years in favor of paying customers? If this is the policy, why do we bother staying loyal to the company?
Albert Lee
My flight from Perth to K.Kinabalu on 24 Nov 2018 MH120 was cancelled due to technical constraints. All passengers were given Hotel accommodation at Great Eastern Motor Lodge but no dinner was provided. We were informed to claim online for the cost of dinner by receipt subjected to AUD$35 max. per pax. Kindly assist how we can claim online.
Thank you.
Is a worst experience for me to contact their lost & found department to retrieve my left watch in the airplane on 23 June 2019 MH361 Beijing to Kuala Lumpur, I was with them on business class. When I called the lost & found department 03-87763733, the person named Ella just said temporary they did not receive any lost and found item. Their officer shows no initiative to help and ask where about did I left the watch and the flight details of mine. I was so desperate and I called to operator to find another solution anyhow I was left in vain as well, as it was the same attitude from operator named Rose as well.
Sorry to say MAS, no wonder your business was in red line as your front line personnel shows such a lousy service in handling your customer issues.
Hi to all those who have experienced a very common thread …. atrocious service and poor handling of customer complaints and third world albatross airlines type of flights, food and attendants. Oh my god, where can i start?? I’ll keep it simple and to the point.
This would have to be the worst airline i have EVER travelled on. It’s completely understandable why they lose PLANES.
LETS SHORTEN THIS
1. lost bag
2. Once received, i found the hard cover case with locks had been accessed and my tablet stolen (yes, not my brightest moment to trust it in the bag but when one is told to reduce the weight of the carry on luggage, it was either the sapphires, server back up drives, client files, sensitive info and other main larger laptop with all confidential info on it or, the tablet). The tablet lost
3. send email to customer service and they “THANK ME” for my feedback … WTF??
4. Then starts the run around so i think to myself, be smart and go directly to an office in Australia displayed on the website …. Adelaide – SHUT DOWN, Sydney – SHUT DOWN, Canberra – SHUT DOWN….and I’m sure you get my drift.
5. So i go to the Adelaide Airport to confront a manager during another flight checkin. – Yes I’ll help, send me your stream of emails and complaint info
Have i heard back from him?? NO
This has been going on since August …
So the motto of the story is, be safe and next time hire a canoe. Pack it up and paddle like hell … at least everything will get there
DAMN THEY’RE IDIOTS
My wife and I are travelling Malaysia Airlines MAA -KUL-MEL ( From Chennai , India to Melbourne, Australia) We have made sear selection on the first flight but are unable to make seat selection on the KUL-MEL sector. Kindly help
We went on a tour to Turkey with a travel agency in KL from May 4-13, 2018. There were 9 of us departing from Johor Bahru. The package tour was on Turkish airlines.
As such we had to connect our domestic flights from JHB-KUL on our own and we did so with MAS.
However , on our return flight on May 13th, there was a 4 hour delay from Istanbul to KUL and as such we arrived KUL at 8.35pm . Our connecting flight from KUL to JHB was at 9.45 pm and we had apparently lost our hope on catching that flight.
However , as we were disembarking the Turkish airline flight, we saw an airport personnel holding a placard for 2 passengers on the Turkish airline flight who were actually connecting their next flight from KUL to JHB. Immediately our tour leader informed us that we will not be missing our flight and will continue on our domestic flight a sbooked.
This is when our nightmare with rude MAS personnel started.
Let me address the 2 scenarios :
1) The 1st scenario
A Malay young lady in the MAS kebaya dress asked us for
our passports and our baggage tags. Told us that we will board the domestic flight back to JHB but will not be able to get our baggage until the next day. We had then agreed happily but in a split of a few seconds, she suddenly announced that it was 8.56pm and that the boarding gate closed on hour before flight time which we had clearly understood from the beginning. She not only refused to comment after that but further claimed that we should be addressing the issue with the Turkish airlines instead. What we didnt understand was that she could board the other 2 passengers and not the 9 of us. Was it because they had special priority bcoz they were foreigners?
We gave up and went on the take the Aerotrain to collect our baggage to sort out our next plan to return to JHB.
Our tour leader called me and asked me to go to the MH counter before the baggage claim.
So came Scenario 2 as follows:
2) The officers (2 men in GREEN MAS coats and 1 Maly lady in a kebaya) told my tour leader that they could give us the boarding passes. We thought our nightmare had ended.
Lo and behold, we were told that we did not have time to collect our baggage and that MH will not send them on the next flight as our baggage tags did not indicate “to JHB”. Our tour leader kindly offered to collect for us the next day and administrate the delivery on MH only to be told that MH will not be able to as we are not eligible for the baggage transfers. A few minutes into the conversation, the officer told us that we will not be able to make it to our flights to JHB after all as the matter was taking too long to resolve.
When i told the officer that the lady in Scenario 1 had told me otherwise with the baggage , he told me that she is not an MAS officer as she is not in green kebaya! OMG! I didnt want to argue any more. Was on a 10 hour flight from a fun holiday and faced with such disgraceful behaviour with MAS. Sad to be called Malaysian hospitality.
I dont understand. 2 different scenarios for the same airline . Caused us alot of distress and of course a lousy display of the ‘Malaysian hospitality’!!
first we were denied boarding coz we were 11 minutes past the gate closing but the other 2 foreign passsengers were not!
Secondly, we were told we could be given boarding passes but not our baggage. Why?
An absolute disgrace and disappointment!!!
We went on a tour to Turkey with a travel agency in KL from May 4-13, 2018. There were 9 of us departing from Johor Bahru. The package tour was on Turkish airlines.
As such we had to connect our domestic flights from JHB-KUL on our own and we did so with MAS.
However , on our return flight on May 13th, there was a 4 hour delay from Istanbul to KUL and as such we arrived KUL at 8.35pm . Our connecting flight from KUL to JHB was at 9.45 pm and we had apparently lost our hope on catching that flight.
However , as we were disembarking the Turkish airline flight, we saw an airport personnel holding a placard for 2 passengers on the Turkish airline flight who were actually connecting their next flight from KUL to JHB. Immediately our tour leader informed us that we will not be missing our flight and will continue on our domestic flight a sbooked.
This is when our nightmare with rude MAS personnel started.
Let me address the 2 scenarios :
1) The 1st scenario
A Malay young lady in the MAS kebaya dress asked us for
our passports and our baggage tags. Told us that we will board the domestic flight back to JHB but will not be able to get our baggage until the next day. We had then agreed happily but in a split of a few seconds, she suddenly announced that it was 8.56pm and that the boarding gate closed on hour before flight time which we had clearly understood from the beginning. She not only refused to comment after that but further claimed that we should be addressing the issue with the Turkish airlines instead. What we didnt understand was that she could board the other 2 passengers and not the 9 of us. Was it because they had special priority bcoz they were foreigners?
We gave up and went on the take the Aerotrain to collect our baggage to sort out our next plan to return to JHB.
Our tour leader called me and asked me to go to the MH counter before the baggage claim.
So came Scenario 2 as follows:
2) The officers (2 men in GREEN MAS coats and 1 Maly lady in a kebaya) told my tour leader that they could give us the boarding passes. We thought our nightmare had ended.
Lo and behold, we were told that we did not have time to collect our baggage and that MH will not send them on the next flight as our baggage tags did not indicate “to JHB”. Our tour leader kindly offered to collect for us the next day and administrate the delivery on MH only to be told that MH will not be able to as we are not eligible for the baggage transfers. A few minutes into the conversation, the officer told us that we will not be able to make it to our flights to JHB after all as the matter was taking too long to resolve.
When i told the officer that the lady in Scenario 1 had told me otherwise with the baggage , he told me that she is not an MAS officer as she is not in green kebaya! OMG! I didnt want to argue any more. Was on a 10 hour flight from a fun holiday and faced with such disgraceful behaviour with MAS. Sad to be called Malaysian hospitality.
I dont understand. 2 different scenarios for the same airline . Caused us alot of distress and of course a lousy display of the ‘Malaysian hospitality’!!
first we were denied boarding coz we were 11 minutes past the gate closing but the other 2 foreign passsengers were not!
Secondly, we were told we could be given boarding passes but not our baggage. Why?
An absolute disgrace and disappointment!!!
Hi,
We were traveling from New Delhi to Singapore via Malaysia Airline flight MH 191 and MH 601.
The airline (Malaysia Airlines) misplaced the luggage, we were informed that they will load the luggage in the next flight, even after the arrival of 4-5 flights your ground staff was unable to locate our luggage. We were travelling in Business class, If this is the service provided to Business class we wonder what the economy class passengers go thru.
We the customer service number in India and Malaysia and we did not get any assistance from them either, and were just given an email id to send the mail, which to point is very unprofessional.
We were booked to board a cruise for the same day i.e. 4th May 2018, which we obviously could not board thanks to the efficient support of the airline. After spending long tiring hours at the airport we have booked a hotel locally and are waiting for our luggage.
The flight landed at 9:00am and till 6 in the evening these guys have been unable to locate the luggage. Such kind of service was not expected from an airline like this.
I am writing this email as I didn’t receive any feedback option and I am very disappointed with the airline crew members behavior on my recent flight from MAA-KUL-MAA.
I am really not sure how you train your airline crew in regards to customer service, seeing their attitude towards people on board we felt either they are racist or they don’t like their job. The way the cabin crew was behaving was unacceptable on this route. We took Malaysia Airline to fly from KUL-HKG-KUL however the crew was much better and polite and their service was good however in this route while going to KUL and returning we had a really bad experience. While going we felt they are trained like that may be or maybe that’s how they talk but later I realized this is not the same case in flight form KUL-HKG, its only in flights bound to India or MAA I guess.
While in return flight we couldn’t bear the behaviors therefore my wife called the air hostess to the serving area and in front of other airline crew she told her that her behavior as an Airline cabin crew is unacceptable, this is not the way she should treat the customer on board. Below is the transcript of the conversations.
KUL-MAA(MH0180) Bound flight:
Me (Traveler) : Can I have coffee please ?
Air hostess (Malaysia Airline MH0180): Since the seat belt sing is on , we cannot provide hot drink now.
Me (Traveler) : Ok
After some time
Me (Traveler) ( To another crew) :Excuse me
No Response
Me (Traveler) :Excuse me
Air hostess (Malaysia Airline MH0180) : Wait sir , I am only working here and I’ll come to you once I am done.
Me (Traveler) : Can you get me coffee once the seat belt sing is off ?
Air hostess (Malaysia Airline MH0180) : no sir, There are so many people with request and I can’t remember everything. You push this request button and I will come to take the request later.
Me (Traveler) :Ok
After some time – Seat belt is off. Pushed the request button.
Air hostess Lee Cheng come after some 8 mins
Air hostess Lee Cheng – Malaysia Airline MH0180: Yes?
Me (Traveler) : Can I get some coffee.
Air hostess Lee Cheng – (Malaysia Airline MH0180) :Just wait some time. I’ll see if I can?
Air hostess Lee Cheng – (Malaysia Airline MH0180) :Give me that trash of your table. keep it here inside this glass properly,(I kept it inside a used glass of someone which I don’t want to with my bare hand , still she says no keep it properly , so I did but I felt really bad of her behavior”), now you reset that request button, I did that too.
Meanwhile the first crew somehow remembered my coffee and brought it for me. So this lady (Lee Cheng) says Sir , you have already requested coffee to my colleague, then you should not push this button, don’t use this button again, I have other work too saying in a very harsh tone. We pressed the button as we were been told, and is there anything wrong using the request button ?
My wife did not like this attitude so she walked to service area called Lee Cheng in front of other colleague and told her the behavior is not good but not sure if the crew had taken this seriously.
MAA-KUL(MH0183) Bound flight.
This Male flight attended was serving food and beverages as if he is selling potato chips on board.
He comes to us and ask “ Ok what do you want ?” when we asked what you have of non-alcoholic, “I have everything , you tell me what do you want ?”.
One poor fellow asked , I need Tropicana , and response was “what ? there is no Tropicana , you want apple juice or orange juice ? Tropicana is brand Ok.” I think that poor fellow was very much afraid to ask anything and said nothing.
I did not get the feedback form else I could have given the ratings.
I was very excited to fly with MA but now I regret that and will never recommend MA to any of my friends for any business or personal trips.
Can you please give me a call at a pre-arranged time? I’ve tried calling on more than one occasion (long-distance number) and been told that your Customer Services dept is busy, and could I please hang on? I can’t afford to keep hanging on as it’s a long-distance number. I’m calling from the UK. Do you have a UK number I can call, please?