Flipkart Head Office
Flipkart.com, 1st Floor,
No. 447/C, 1st A Cross,
12th Main, 4th Block,
Koramangala, Bangalore – 560034
Flipkart Customer Service
Phone: 1800 102 3547
Email: cs@flipkart.com
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Buy Gift Voucher
Click here to purchase an e-gift voucher that can be delivered to friends and family via email. The voucher can be used to buy over 7 million Indian and imported items on the website. For questions email to egvmarketing@flipkart.com.
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About Flipkart
Flipkart was founded by IIT graduates Sachin Bansal and Binny Bansal in the year 2007. With a customer base of over 2 million, Flipkart today is a leading e-commerce portal in India, employing close to 5000 people.
The company is headquartered at Bangalore, and has offices in Mumbai, Delhi, Chennai and Kolkata. Furthermore, Flipkart has its own delivery network in all major cities across the country. The Flipkart website in fact has over 8 million daily visitors, making it one of the top 30 websites in India.
Further on the numbers, Flikart website has over 11.5 million book titles. It is the largest online and offline book store in India. On the website, Flipkart features over 10 categories that includes books, movies, music, games, mobiles, cameras, computers, home appliances and electronics. Each day, Flipkart ships over 30,000 products. Flipkart doesn’t deliver items internationally.
All products sold at Flipkart are covered under a 30 Day Replacement Guarantee. The Flipkart e-commerce portal accepts all major credit and debit cards. In addition to that, customers can also pay by Internet Banking, Cash on Delivery and Equated Monthly Installments (EMI). Flipkart uses SSL encryption technology for secure shopping. All items that have the “Cash-on-Delivery Available” icon are valid for order by Cash-on-Delivery.
I am Swabhiman Patra, an affected customer of Flipkart. I ordered “Apple Watch Series 3 GPS – 42 mm Space Grey Aluminium Case with Grey Sport Band (Grey Strap Regular)” on 9th of July from Flipkart with Order Id: OD112800837593836000, Invoice No: FABSXE1900001171. It cost me 29000 and paid the amount through Net banking. The seller was “Mushhi Shop, OKHLA NEW DELHI SOUTH DELHI DELHIFIRST FLOOR D5/2 A, SHAHEEN BAGH ABUL FAZAL ENCLAVE , OKHLA DELHI, NEW DELHI – 110025”. On 13th of July after receiving the product came to know that it was a fake one which will not cost more than few hundred bucks.
Being a Flipkart customer for several years I had developed a blind belief in Flipkart but this was not expected. The watch was a fake one and even it was not working. There is no brand name nor any logo inside or outside of the box. The mentioned watch is just a very cheap local product which was quite unpredictable from such a big venture. It might be costing less than a few hundreds of rupees. Its very pity to say, Flipkart involves in the fraud transaction just in the name of the brand name of apple.
Instantly, I tried to return the product but I received a popup saying “ For all device-related issues, please contact the brand authorized service center directly. The list of authorized service centers can be viewed here:”. So I was not allowed to initiate the return request. Then I mailed regarding this product as it is a fake product. Then I called the customer care toll free number but after trying for several times by gods grace I was connected. After I shared all the things the return request was initiated and told that they will resolve this issue within 24 hours. Whenever I called they told they are processing and they will resolve this within 24 hours. On 13th of July, I got an email that my return request was rejected by the seller. So I called the customer care but did not get any reason for this. I had requested for another return request. I got an email where it was mentioned that my request will be resolved by 14th July 6 30 PM. But I did not get any updates. I have mailed several emails, have called a hundred times but there was no update. In chat, I was told multiple times that I will be called in 2 hours, 3 hours, 4 hours but did not receive any call.
For the last 5 days, my daily work from the morning itself is to call Flipkart regarding my status of the request. After 5 days of this event, I got the same message of Return request rejected from Seller via email and message, mentioning same. I again tried to inquire about the reason but did not get any reason. Literally, I am frustrated with this kind of service from Flipkart. Flipkart is not trying to help me to solve this. Every time they are saying that we are working on it but still now there is no solution. For this product, there is no option to escalate the issue and I am not able to know where it is pending.
My request is very simple. I need my money back. As a consumer, it’s my right and I demand to refund the money as soon as possible.
Please find the attached photos regarding the fake product. Also, find the mail conversation which mentions that will resolve the issue but have not done anything.
It’s my kind request to Department of Consumer Affairs to look into the matter and resolve the issue as soon as possible. Please provide me justice by taking punitive measures against Flipkart Stores and its Seller “Mushhi Shop” which caused me severe mental trauma. Please understand that Rs. 29000 is a very big amount for a middle-class person like me. Walmart look into this.
I want to purchase a panasonic mobile MODEL ELUGA 12. Please tell about its price and how much amount of EMI shall have to pay and for how many months.
I have returned the consignment on dt:28.10.2015.I have talked to your customer service executives more than 3 times and they are telling that it will take 5 working days. It has already been 8 working days and still yet I have not got my account credit. Your customer care executives are telling too many lies.
Hi,
Please help I ordered a moto phone yesterday and it was a cod but later on I got a message from icici bank saying I have an offer of one thousand off on flipkart I immediately called your customer service and he Informed me yes I will get a discount of 1000 rs so I asked hi. If he is sure he said yes he advised me to cancel cod and go for card payment for discount he even cancelled my order but when I was trying to book the phone I did not got the offer so I called back and spoke to a very arrogant lady and she was least interested in helping me I was very polite and but still she said she can’t help me so at last I asked her if I can speak to supervisor she placed me on mute and I was there for 16 minutes then it was really disgusting she came back and said she is transferring me to supervisor so I asked her what she was doing on mute then I thought she will pass the phone to her manager but the lady was still lying that supervisor is busy and OD303692963689723000
I have returned the consignment on dt:15.07.2015.I have talked to your customer service executives more than 3 times and they are telling that it will take 5 working days. It has already been 8 working days and still yet I have not got my account credit. Your customer care executives are telling too many lies.
Dear Sir/ Madam,
I booked Honor 4c on date 14/07/2015 and paid Rs. 8162 by axis bank net banking it’s order No. OD103373016530011000. My Axis bank account has been debited rs. 8162 and payment reference number is 166594137. But in Flipkart my order shown Payment not Received. I talked to my bank regarding this but they told payment has debited to Flipkart and gave me payment reference number. So i want to revert my rs. 8162. You are requested to solve this issue as soon as possible.
Regards,
Gyan Prakash
I have ordered the product and got the product twice with the same defect – When you move the phone it makes noise like some small piece is loose inside. I have called the customer care( extremely bad- service), they give really odd timing like 7:30 am or 9 pm even after requesting them that I have 6 day week office. Then after I had a word with 3 different customer care executives and all of them told different company policy to help.
1st executive told – it cant be refunded, company policy
2nd executive – It will only be refunded after 3 times of return of the product – company policy
3rd executive – Says it can be refunded but the money will be transferred only to Paytm account instead of my debit card from which I have made payment of 12500.
Later I got the message it cant be refunded which is really not fair. It is more of a mental torture and abuse of customer rights. I had really good faith on company but the services I am receiving has deteriorated and brought me with a very negative brand association.
Order no : OD303148463690338700
– Actually I had received the battery is not fitted to my mobile on 18-JUN-15.
– And the same is not fitted and replaced on 23-JUN-15 and this also not fitted.
– Already I had discussed with your customer care(18002089898) executives on 25-JUN-15.
– As per discussion they had confirmed that one person will come and collect with three days but till date not response from your side.
– Before half an hour I had called same number but they had said it is already over ten days we can’t return because it is out of our policy.
– From my side already informed on 25-JUN-15 till date they had not taken any action but they are saying its already ten days over.
I have purchased a phone via flipkart through my father’s a/c . now at the time of delivery he wont be at home. how can i receive the order myself??
I ordered a nivia basketball shoe worth Rs.1359 with a nivia heel support gel worth Rs. 110 alongwith the shoes as an offer(free)to be paid as cash on delivery.Today ,i.e the 4th of September I received my courier.when I opened the package at my home I saw the shoes but there is no free gift(nivia heel support gel) inside it.I want the offer which was assured to me alongwith the shoes.
My order no is-OD40606110817. I want the refund of my cash. So please return quickly.
Dear sir,
I had ordered a black coloured flat sandal but I have been shipped with white coloured one. So please can you exchange it for the black one.
I have requested a replacement for a phone canvas 2.2 and the Flipkart officer said that it will come on June 9 and the shipping address will be mailed, but now a mail comes that only refund is available.
The order id for replacement is 40523122240. It is also mentioned in the mail that i need to create another account due to some pin code problems. Please help me.
Sir I have bought a R9 270x Sapphire 2gb o.c. I didn’t get the HDMI cable but in the box it says that the HDMI cable will be provided.
Kindly help.
I have purchased a pair of shoes on Flipkart.com, but the size wasn’t right. How do I return this?
Dear sir,
I bought a product, Motorola G from flipkart.com, but within a few days it is giving me some software problem. Your executive is telling things that makes little sense and that they take some action but no one takes any action.
My order no is-OD40525027293.