Contact Flipkart: Find below customer care details of Flipkart, including phone and address. You can reach the below contacts for queries on Flipkart products, payment, cancellation, refund or other questions. Besides contact details the page also offers information and links on Flipkart services.

Flipkart Head Office, 1st Floor,
No. 447/C, 1st A Cross,
12th Main, 4th Block,
Koramangala, Bangalore – 560034

Flipkart Customer Service
Phone: 1800 102 3547
Email: [email protected]

Buy Gift Voucher
Click here to purchase an e-gift voucher that can be delivered to friends and family via email. The voucher can be used to buy over 7 million Indian and imported items on the website. For questions email to [email protected]

Track Orders
Click here to track your Flipkart order online. You need to register with an email before accessing past or current orders.

About Flipkart
flipkart-logoFlipkart was founded by IIT graduates Sachin Bansal and Binny Bansal in the year 2007. With a customer base of over 2 million, Flipkart today is a leading e-commerce portal in India, employing close to 5000 people.

The company is headquartered at Bangalore, and has offices in Mumbai, Delhi, Chennai and Kolkata. Furthermore, Flipkart has its own delivery network in all major cities across the country. The Flipkart website in fact has over 8 million daily visitors, making it one of the top 30 websites in India.

Further on the numbers, Flikart website has over 11.5 million book titles. It is the largest online and offline book store in India. On the website, Flipkart features over 10 categories that includes books, movies, music, games, mobiles, cameras, computers, home appliances and electronics. Each day, Flipkart ships over 30,000 products. Flipkart doesn’t deliver items internationally.

All products sold at Flipkart are covered under a 30 Day Replacement Guarantee. The Flipkart e-commerce portal accepts all major credit and debit cards. In addition to that, customers can also pay by Internet Banking, Cash on Delivery and Equated Monthly Installments (EMI). Flipkart uses SSL encryption technology for secure shopping. All items that have the “Cash-on-Delivery Available” icon are valid for order by Cash-on-Delivery.


  1. K Tulashi Patra Reply

    I am Swabhiman Patra, an affected customer of Flipkart. I ordered “Apple Watch Series 3 GPS – 42 mm Space Grey Aluminium Case with Grey Sport Band (Grey Strap Regular)” on 9th of July from Flipkart with Order Id: OD112800837593836000, Invoice No: FABSXE1900001171. It cost me 29000 and paid the amount through Net banking. The seller was “Mushhi Shop, OKHLA NEW DELHI SOUTH DELHI DELHIFIRST FLOOR D5/2 A, SHAHEEN BAGH ABUL FAZAL ENCLAVE , OKHLA DELHI, NEW DELHI – 110025”. On 13th of July after receiving the product came to know that it was a fake one which will not cost more than few hundred bucks.

    Being a Flipkart customer for several years I had developed a blind belief in Flipkart but this was not expected. The watch was a fake one and even it was not working. There is no brand name nor any logo inside or outside of the box. The mentioned watch is just a very cheap local product which was quite unpredictable from such a big venture. It might be costing less than a few hundreds of rupees. Its very pity to say, Flipkart involves in the fraud transaction just in the name of the brand name of apple.

    Instantly, I tried to return the product but I received a popup saying “ For all device-related issues, please contact the brand authorized service center directly. The list of authorized service centers can be viewed here:”. So I was not allowed to initiate the return request. Then I mailed regarding this product as it is a fake product. Then I called the customer care toll free number but after trying for several times by gods grace I was connected. After I shared all the things the return request was initiated and told that they will resolve this issue within 24 hours. Whenever I called they told they are processing and they will resolve this within 24 hours. On 13th of July, I got an email that my return request was rejected by the seller. So I called the customer care but did not get any reason for this. I had requested for another return request. I got an email where it was mentioned that my request will be resolved by 14th July 6 30 PM. But I did not get any updates. I have mailed several emails, have called a hundred times but there was no update. In chat, I was told multiple times that I will be called in 2 hours, 3 hours, 4 hours but did not receive any call.

    For the last 5 days, my daily work from the morning itself is to call Flipkart regarding my status of the request. After 5 days of this event, I got the same message of Return request rejected from Seller via email and message, mentioning same. I again tried to inquire about the reason but did not get any reason. Literally, I am frustrated with this kind of service from Flipkart. Flipkart is not trying to help me to solve this. Every time they are saying that we are working on it but still now there is no solution. For this product, there is no option to escalate the issue and I am not able to know where it is pending.

    My request is very simple. I need my money back. As a consumer, it’s my right and I demand to refund the money as soon as possible.

    Please find the attached photos regarding the fake product. Also, find the mail conversation which mentions that will resolve the issue but have not done anything.

    It’s my kind request to Department of Consumer Affairs to look into the matter and resolve the issue as soon as possible. Please provide me justice by taking punitive measures against Flipkart Stores and its Seller “Mushhi Shop” which caused me severe mental trauma. Please understand that Rs. 29000 is a very big amount for a middle-class person like me. Walmart look into this.

  2. Sanjay Kumar Yadav Reply

    I want to purchase a panasonic mobile MODEL ELUGA 12. Please tell about its price and how much amount of EMI shall have to pay and for how many months.

  3. sweety behera Reply

    I have returned the consignment on dt:28.10.2015.I have talked to your customer service executives more than 3 times and they are telling that it will take 5 working days. It has already been 8 working days and still yet I have not got my account credit. Your customer care executives are telling too many lies.

  4. Hi,
    Please help I ordered a moto phone yesterday and it was a cod but later on I got a message from icici bank saying I have an offer of one thousand off on flipkart I immediately called your customer service and he Informed me yes I will get a discount of 1000 rs so I asked hi. If he is sure he said yes he advised me to cancel cod and go for card payment for discount he even cancelled my order but when I was trying to book the phone I did not got the offer so I called back and spoke to a very arrogant lady and she was least interested in helping me I was very polite and but still she said she can’t help me so at last I asked her if I can speak to supervisor she placed me on mute and I was there for 16 minutes then it was really disgusting she came back and said she is transferring me to supervisor so I asked her what she was doing on mute then I thought she will pass the phone to her manager but the lady was still lying that supervisor is busy and OD303692963689723000

  5. I have returned the consignment on dt:15.07.2015.I have talked to your customer service executives more than 3 times and they are telling that it will take 5 working days. It has already been 8 working days and still yet I have not got my account credit. Your customer care executives are telling too many lies.

  6. Gyan Prakash Reply

    Dear Sir/ Madam,

    I booked Honor 4c on date 14/07/2015 and paid Rs. 8162 by axis bank net banking it’s order No. OD103373016530011000. My Axis bank account has been debited rs. 8162 and payment reference number is 166594137. But in Flipkart my order shown Payment not Received. I talked to my bank regarding this but they told payment has debited to Flipkart and gave me payment reference number. So i want to revert my rs. 8162. You are requested to solve this issue as soon as possible.
    Gyan Prakash

  7. I have ordered the product and got the product twice with the same defect – When you move the phone it makes noise like some small piece is loose inside. I have called the customer care( extremely bad- service), they give really odd timing like 7:30 am or 9 pm even after requesting them that I have 6 day week office. Then after I had a word with 3 different customer care executives and all of them told different company policy to help.
    1st executive told – it cant be refunded, company policy
    2nd executive – It will only be refunded after 3 times of return of the product – company policy
    3rd executive – Says it can be refunded but the money will be transferred only to Paytm account instead of my debit card from which I have made payment of 12500.

    Later I got the message it cant be refunded which is really not fair. It is more of a mental torture and abuse of customer rights. I had really good faith on company but the services I am receiving has deteriorated and brought me with a very negative brand association.
    Order no : OD303148463690338700

  8. – Actually I had received the battery is not fitted to my mobile on 18-JUN-15.

    – And the same is not fitted and replaced on 23-JUN-15 and this also not fitted.

    – Already I had discussed with your customer care(18002089898) executives on 25-JUN-15.

    – As per discussion they had confirmed that one person will come and collect with three days but till date not response from your side.

    – Before half an hour I had called same number but they had said it is already over ten days we can’t return because it is out of our policy.

    – From my side already informed on 25-JUN-15 till date they had not taken any action but they are saying its already ten days over.

  9. aathira nair Reply

    I have purchased a phone via flipkart through my father’s a/c . now at the time of delivery he wont be at home. how can i receive the order myself??

  10. Kunal Kaushik Bora Reply

    I ordered a nivia basketball shoe worth Rs.1359 with a nivia heel support gel worth Rs. 110 alongwith the shoes as an offer(free)to be paid as cash on delivery.Today ,i.e the 4th of September I received my courier.when I opened the package at my home I saw the shoes but there is no free gift(nivia heel support gel) inside it.I want the offer which was assured to me alongwith the shoes.

  11. My order no is-OD40606110817. I want the refund of my cash. So please return quickly.

  12. Dear sir,

    I had ordered a black coloured flat sandal but I have been shipped with white coloured one. So please can you exchange it for the black one.

  13. I have requested a replacement for a phone canvas 2.2 and the Flipkart officer said that it will come on June 9 and the shipping address will be mailed, but now a mail comes that only refund is available.
    The order id for replacement is 40523122240. It is also mentioned in the mail that i need to create another account due to some pin code problems. Please help me.

  14. Sir I have bought a R9 270x Sapphire 2gb o.c. I didn’t get the HDMI cable but in the box it says that the HDMI cable will be provided.
    Kindly help.

  15. Shalupriya Reply

    I have purchased a pair of shoes on, but the size wasn’t right. How do I return this?

  16. Dear sir,

    I bought a product, Motorola G from, but within a few days it is giving me some software problem. Your executive is telling things that makes little sense and that they take some action but no one takes any action.
    My order no is-OD40525027293.

  17. We received two t-shirts of the same colour. We need to change one. What do we have to do?
    Kindly reply.

  18. Chelladurai Reply

    Dear sir/madam,

    I wish to purchase a Samsung tab-3 through EMI options. So I want to know about the procedures & how much is the total amount I have to pay with interest if its for 3 months?

  19. I have bought a sd card of 4gp on 20-05-14 and it has stopped working suddenly after 3 days. So kindly help me replace it.

  20. Dear sir,
    My Lenovo ida A 1000 has many problems under 7 days. I am colling for 6th time to Flipkart costumer care but they do not solve my lenovo ida a 1000 tab problem. I request to please solve my tab problem.

  21. I purchased a number of its from flipkart for the pin code 753002.
    Why I am not being able to purchase anymore with this address. I want to purchase more items

  22. Smitha Upadya Reply

    I had ordered a Nikon SLR and SD card on 8th of march to Mangalore.
    I was supposed to get my product by 12th of March.
    But the local courier service people have sent back the courier without even informing me.
    I didn’t get any call or message from them.
    This has happened twice with me.
    Please take action strict against these people.
    They are spoiling Flipkart’s name here in Mangalore.

    I personally went to the courier service office and collected my order.
    They give lame reasons like, your phone was not reachable and were acting ignorant to my queries and were not even ready to search for my order.
    If I hadn’t personally been to that office, even this order would have been returned without my notice.
    Please take strict action against them.

  23. Neha Thakur Reply

    All the above mentioned customers should get together and file a consumer complaint. The consumer courts are very helpful and that will teach the company a lesson. There is no point in just complaining and cribbing at this forum.


  24. Flipkart service is pathetic. i have ordered a Samsung Tab on 23-Jun-13 and still waiting for the shipment, despite calling them on daily. Their customer service emails are just black holes, and don’t respond. Interestingly my poor feedback on their website was promptly removed by them which clearly indicates they are manipulating the feedback, and only retaining good feedbacks.. Very strange and don’t depend on their delivery system

  25. Krishan Kumar Reply

    Good Afternoon Sir,
    I Have ordered the HP Pavillion g6-2312ax Notebook PC , Model name: D5F89PA , Serial No. : 5CD3203F2J and Order no. OD30717093888 on 17/07/13 and got the product on 19/07/13 . I have already registered the product but for getting 3 years warranty which was mentioned in the offer ; i have to give the redemption no. to the HP with necessary documents like ID Proof , invoice copy and Serial no. PLEASE HELP ME IN GETTING THE REDEMPTION NO. FOR THIS DESIRED PRODUCT .

  26. Flipkart service is satisfactory for me till now. I only choose cash on delivery. I suppose it is better not to buy electronic or electrical items through online shopping, or else if we get issues with the product then its replacement,repair, refund etc. becomes very complicated. If the flipkart (or any other online store) people does not respond well and address your concerns then there is little left that the customer can do.

  27. Hello,
    I had placed an order for a Datacard on 12/05/13 through portal. I paid the complete amount through internet banking. The order was to be delivered by 17/05//13. But yet to received now. When I was called up the customer care, they said my product has gone to wrong place. So it should be rescheduled to bangalore and it will take 10-12 days.

    But this product was very very urgent on my own business. Already I had paid for the product.
    I called up the ekart logistics company. They are not sure when it will be delivered.

    It’s only my concern, “DON’T BUY FROM FLIPKART”.
    I had made a mistake, so don’t use it in future.

  28. i have ordered for canon pixma mp 287 multifunction inkjet printer, in which you have described that by ordering this product i will get logitech h230 headset worth Rs 1099/- free. but on 23-04-13 i have received parcel in which i have only got canon printer without logitech headset. my order id is OD30419043374

  29. rafi shaik Reply

    I purchased casio digital watch by Cash on delivery.After opening courier pack I noticed the size was not same as I saw on the website. I am trying to return it now. Feel cheated.
    Purchase id no OD30316041283

  30. H S DORESWAMY Reply

    My son purchased 16 GB PENDRIVE through flipkart in the year May,2012.The product was good during first six months.From December onwards, suddenly it stops. Immediately, I contact flipkart people. They are not responding properly.

    • Be aware of this fraud. All products work only first six months.. after that only major problems occur. When i talk to customer care they said the product offers only 30 days replacement. But when i purchased the item online, their website showed 1 year replacement warranty. The customer care later gave me 4 to 5 phone numbers that dont work at all.

  31. I ordered 4 things on 7th january 2013. One hp pendrive and 3 books..I received the order on 15 jan but i was shocked to see only pendrive in the package. I dint get the books. I made online payment. I contacted customer care and they said ,”books were misplaced by their courier service..they will send books again and I will receive by 19th jan..” Today is 23rd jan, where are books..??? Now customer care is also not available. I made a great mistake by ordering from this site.

  32. As far I have been ordering products through flipkart there have never been any delay..May be cause i chose to pay through Cash on Delivery.Thats the best way out and it delivers the product before time or on the given time.And Flipkart Shipping Service is great

  33. I purchased desire electronic foot spa , my order ID no. OD21130150561, there is a problem in spa machine one features not working properly. I received it dated 04.11.2012 at 9 pm at below address. COD Rs 2250/-.
    I want to replace or change it as early as possible.

  34. Guys don’t pay the amount in advance to Flipkart while ordering any product. Please choose cash on delivery option. In this case as per my experience both the courier agent and flipkart will act fast. If u paid the amout it will take more time to deliver the product….

  35. Hello,
    I had placed an order for a 32 inches LCD ONIDA TV on 9th November through
    I paid the complete amount by credit card.
    The order was supposed to be delivered by 14th November.
    I called up to customer care and told them my concern.
    They said there is some paper work issue or something else.
    They saidd your shipment will be delivered by 16th November.
    Its been 18th November now. they haven’t assured me about the delivery and the issues.
    I had to gift this to my friend on his birthday.
    I had already paid for the product.
    Flipkart customer care neither pickup the phone nor contacting me back.
    I called up the currior company who were supposed to deliver my product.
    They are not sure when it will be delivered.

  36. Delivery would have been awesome if i hadn’t made a change of address but then i did have a change of address…… its taking AGES for these flipkart dudes to deliver the product i ordered…. its been 8 days!!!!! and still no news…… I personally feel these guys are a JOKE!!!!

  37. rupesh mehta Reply

    fast delivery and satisfied with their work….i bought one sony vaio e series laptop and i am pretty satisfied with your rates than the retail shop..keep rocking flipkart..

  38. Do you have any other number other than toll free number ? I want a direct number please . Thanks kamal

  39. I brought a new Hp v250w 8 gb pendrive on your website in october 21, 2011. It has 2 years warranty. The pendrive is not working now. I am looking forward to get it replaced by your customer service.

  40. Wanted an urgent delivery. Ordered from this website, but was not satisfied by the response. The customer service is worst!! I wont order any more products from Flipkart.

    • same here the worst website ever!!!!!! i have ordered a game and they took 15 days to deliver it to me and the customer care is worst!!!!!

  41. k gunasekara Reply

    i have bought a book ,the price is lesser in the book than they charged me. i complained with photos not received any reply for more than 3 months.

  42. Hey guys the flipkart items not in stock never notify us
    And uncontactable in Bangalore 24 hrs

  43. mallikarjuna Reply

    I want to purchase a mobile of MOTOROLA xt800 on EMI basis let me know how can i get. am goin to use HDFC Credit card.

  44. hi u guys are just not contactable…the toll free ‘does not exist’ the delhi and mumbai numbers do not get connected and the bangalore number is always busy even at midnight and six in the morning…

  45. the flipkart guys are simply not contactable for all the big ads – the toll free number does not exist – the mumbai and delhi numbers do not get connected – and the icing on the cake the bangalore number is always busy even at midnight and six in the morning….not contactable….

  46. n.m.kinare Reply

    Thank you for your reply,
    With reference to your E-mail, I am not using any Credit card so Iam unable to give you any credit card no.

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