Contact Europcar: Find below customer service support of Europcar car rental, including phone and address. You can reach the below contact for Europcar car rentals, cancellations, discounts, deals, coupons, locations, miles or other queries on Europcar services. Besides contact details the page also offers information and links on Europcar services.
Europcar Head Office
Europcar,
3 avenue du Centre
Immeuble Les Quadrants
78881 St Quentin en Yvelines, France
Telephone: (33) 1 30 44 90 00
Fax: (33) 1 30 44 94 45
Europcar USA Head Office
Europcar,
1000 Holcomb Woods Parkway Suite 441 B
Roswell, Georgia 30076, USA
Telephone: (1) 678 461 98 80
Fax: (1) 678 461 46 96
Europcar Customer Service
USA/Canada: (1) 877 940 69 00
UK: (44) 870 607 5000
France: (33) 08 25 358 358
Austria: (43) 1 86616 33
Netherlands: (31) 70 381 18 91
Spain: (34) 91 343 45 12
Belgium: (32) 2 348 92 12
Ireland: (350) 1 614 2800
Sweden: (46) 8 462 4848
Denmark: (45) 89 331 133
Italy: (39) 06 96709592
Switzerland: (41) 848 808 099
Finland: (358) 403 06 24 44
Luxembourg: (352) 40 4228
Portugal: (351) 21 940 77 90
Germany: (49) 1805-8000
Norway: (47) 67 16 58 20
Email Support
France: [email protected]
UK: [email protected]
US: [email protected]
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Europcar Locations
To locate a Europcar office nearest at your city click here. You can find here detailed rental location including address, phone, fax and maps.
Europcar Online Reservation
To rent a Europcar online click here
Modify/Cancel Reservation
To modify or cancel your Europcar reservation click here
Europcar Deals
For latest deals and discounts of Europcar around the world click here
Europcar Club
Join the Europcar club for fast reservations, discounts and express pick up service. You get access to over 13,000 branches in 150 countries, and also can earn frequent traveler miles/points every time you rent a Europcar. Most importantly, you get 10% discount in all Europcar locations around the world. The three membership levels include: Privilege Club, Privilege Executive and Privilege Elite. In Privilege Executive you get your car upgraded for free and also get 20% discount on leisure rates. Being a member of Privilege Elite gives you free weekend rental. For more details click here
About Europcar
Europcar was founded in the year 1949 in Paris. The car rental company is owned by Eurazeo. Currently, Europcar can be found in about 150 countries. It has about 13,000 stations across the world. Further, the company employs some 7,000 people and has a fleet of over 190,000 vehicles. Europcar announced a major alliance agreement with Enterprise Rent A Car. Together it offers more than 1.2 million vehicles in about 150 countries. Today, the company has positioned itself as one of the top 3 big names in the car rental industry.
Partners: Europcar’s airline partners include Flying Blue members, Miles and More members, Delta SkyMiles, Aer Lingus, Aerolineas Plus, American Airlines, ANA, bmi, Etihad, Finnair, Iberia, Royal Jordanian, SWISS, TAP Portugal and Virgin Blue. It’s hotel partners include Accor and Hilton HHonors members. It’s credit card partners are HSBC, Diners Club, Citibank and Amex. Visit the website for more partners.
The 27th of September I did a reservation online through the Europcar website for 8 days at the Cancun international airport. I have a Privilege elite card (Gold). At the day of the arrival in Cancun Airport, we received the information, at the Europcar Stand inside the airport, that our car was waiting and that we should go to pick it up at the Europcar station outside the airport. When we got to the station, there was a very large queue. I asked the staff if they had a preferent line showing them my privilege elite card. They informed me that the card I have is from Europe and that it is not valid in Mexico. We had to wait in the line for two hours without receiving any information. After the two hours in the line, they informed us that they did not have any cars available and that it was not possible to get a car. They offered to take us to our hotel in Playa del Carmen, 55 km from the airport, and they promised to send a car to our hotel during the next day. The next day we waited the whole day without receiving any information or any call. I called them more than 60 times throughout the day. Someone answered in the morning, around 10 am, and they informed me that they would send cars after 12:00. We waited the whole day without a call or any information and the car never came. I continued calling and calling until, around 9 pm, someone answered the phone and explained that we did not prepay for our rental and that they canceled our reservation because they were giving priority to people that prepaid. At the end, we had to go back to Cancun Airport to rent a car from Hertz paying more than double of our original reservation.
We booked a car from EuropCar to be picked up at 11:30pm in the Bangkok (BKK) airport. We arrived at the counter at 11:30pm and HERTZ, National, budget and all other car companies had staff on duty. We had an advanced reservation but no one was that the counter. There was a sign saying to call a number in Thailand for service. We had to go buy a phone card to call the number. We called and got a voicemail. We called several times and finally we got another car agency to help us locate someone from EuropeCar. We still had to wait for a long time before someone showed up.
The guy who came could not speak English, German or Chinese. He just sat behind the desk and ignored us. It was a very bizarre situation. We tried to communicate with him and give him our reservation which he did not want to look at. I am saying this was very odd and unprofessional and the worst experience I ever had with a car rental. I had already submitted all my information for the rental online including my credit card.
It was after 2am by the time we got the car and got our from the rental counter. Now I have discovered that the rental company agent cancelled our original reservation and book us in on another reservation.
We have been able to get hold of Europecar in Thailand or in europe. The email address in Thailand is not active and they doi not answer their phone. In my opinion if this is the normal service customers receive in Thailand customers will stay clear of EurpoeCar to avoid repeated bad experiences.
-Bruce Branan
Below is the canceling of my booking from EuropeCar which was done without our knowledge or permission:
From: [email protected]
Subject: Booking # 40238930 has been cancelled.
Dear Bruce adams,
Thank you for booking with CheapOair.com.
This is in regards to booking #40238930. Your car booking has recently been cancelled.
There is no cost to cancel this reservation from the car rental company, however, the booking fee agreed upon by you at the time of booking is non-refundable.
The auto insurance you purchased fromm CheapOair.com : Please also note that the insurance you have purchased on your original reservation cannot be transferred to any new reservation and is non-refundable.
I’ve booked a rental with Europcar / Interrent on May the 21st. The hired car would be a Hyundai I30 or similar.
On May the 30th when I picked up the car at East Midlands Airport, a Vauxhall Corsa was given to me without even ask for my agreement.
As no similar cars were available at the time, I would have thought a free upgrade would be the standard procedure. Apparently the standard procedure is a downgrade without even inform the customer about it.
I’ve raised a formal claim on June the 3rd 2016 to their customer service. Today is June the 16th and all I got from this “customer service” was no feedback at all.
This people should be selling buckets in a fair rather than hiring cars.
Can someone please give me a contact email or phone number for Europcar at the Fiumicino Airport in Rome. I need to dispute the added costs on my card. Thank you
Dear sir/lady
As a long time customer of Europcar i would like to share with you my experience in renting a car in Tiilsi Georgia on the 25th of august 2015.
On the 19 of july my bookung was confirmed[ reservation no 1018470777]I arived at Tibilisi airport the night of the 25 of august and met the Europcar agent. He ask me to present my driving licece and passport and immediatky said that i can not rent a car with proper insurance policy snce i am more than 65 years of age.When i responded that my age was given while processing the rental’ he answered thatthey had informed Europcar that it is not possible to issue insurance policy for a driver of above 65 years of age.
I was asked to come to the office the day after at 10.30 in order to try and solve the problem.The nexst day i arrived at the ofifice. After some telephone convarsations with the inshurancs company the agent conducted i was told that if i agree to add 50 dollars to the price the problem will be solved. I agreed to add this sum and took the car. On this occation i rented a g.p.s device from your office. This device was operating for only 30 minutes and than stopped.When returning the car the agent admitted that the device was not working’ but he could notv refund me for the 80 dollars paid.
It should be mentioned that the rented car was a very good car and served me well.
I ask that you examine my complaint and send me your response as soon as possible.
Thank you in advance.
Michael. Schusheim.
I am trying to get somebody to answer me about my camera left in car but they told me they don’t check the cars as they send the cars out to get cleaned. Maybe you do but you are not telling me the car dose not get checked for scrapes and dents inside and out. I left camera in glove box at 5.15 am in a private lot and put keys through letter box I had 3flights to get home. It was when i was in security so I could not call you as nobody was there I called next day and was told there was no camera there. Well am sorry to say but you have a theft in your company and I think its ridiculous if I was in charge of that Edinburgh group I would fire the lot as they don’t give a dam about the customer after they have your money as I think you all souls were masks as $1499 extra cost for insurance is a joke as I just rented the the car for two weeks the insurance for a year is not that I can ensure you off that. So if any body would like to answer me I would love to read it thanks.
I hired a car and got a flat tyre BUT was not able to change the tyre because the key to undo the bolt that attached the hub cap to the wheel was not in the car. As a result I could not change the wheel until I had borrowed a pair of pliers from a passer by.
Euro car could not care less about the fact that they had equipped the car correctly and blamed renault who they said had delivered the car to them. The final insult was to charge me 166.90 for damage to the tyre.
Now I understand why they are cheap ………………because their service is RUBBISH and they do not deserve to continue business. yours sincerely from One customer who will not be coming back
I hire a car at Malta airport, bring it back after 3 days, (they steal half a tank of petrol, becuase anyway you have to pay).
Nobody checks the car after bringing in, i and my wife checked it before leaving, after 10 days they are taking off euro 250.00 because they say I damaged it!!
On December 18 , 2012 I hired a car at Europcar Ibiza. The pick-up location was the Airport of Ibiza , Spain. Due to several negative events in the first hours of car-rental I am totally dissatisfied. I would like to summarize those events.
On the booking agreement with Car Trawler , our middleman , it is clearly stated that the car will be picked up empty, and will be returned empty. The local manager simply said: This is not our policy, we charge you for a full tank. Even after showing the manager the booking details and contract he still refused to deliver the car as agreed. If I wanted to take the car with me the only solution was to pay for a full tank at the amount of Euro 87. The manager kept my booking confirmation and refused to give it back, so I was not able to immediately call Car Trawler. So I had no other option then to pay or get stuck on the airport. Furthermore i asked for a copy of the rental conditions in English , since i do not speak Spanish , he simply said We don’t have one in English and left to help somebody else.
While driving the first kilometers I felt a deviation of the car. The wheel was pulling to the right all the time. After just 12 kilometers I noticed that my right front tire was flat. So by the side of the road I had to change tires.
After a swift return to the local office and stating that the car had a deviation to the right and this might be the cause of the flat tire , I still was immediately charged with 172,46 Euros for a new tire. There was absolutely no compassion or hospitality from any of the employees. They were very rude and unhelpful. When i returned home and saw my credit card debit there was another Euro 52 withdrawn because of extra taxation , which nobody told me before. The claim of Europcar was that i did not have extra insurance so , bad luck for me, pay and goodbye!
As you can imagine those events stated above gave my stay on Ibiza a false start. First of all it took me several valuable working hours of my short stay. Second is that I am charged with an extra amount of money that is roughly 6,5 times the rental fee. Third , and maybe most important , I was treated in a very disrespectful way.
Since December 2012 i am trying to contact Europcar Spain, they do not return my calls , nobody speaks English on their Spanish headquarters and no returns on my emails.
For me it is clear that Europcar is a company which only cares about making money, i will never return there and i will inform all of my students , over a thousand a year never to hire with Europcar.
I rented a car with Eurpocar Florence in June 2012. After 7 months I received a noitification from the Municipality of Florence with a traffic violation ticket. The reason was that on retirning the car to Europcar office it is necessary to go thorugh the gates of restricted traffic zone. Europcar is supposed to notify the Municipality when a car is bening returned, so that the automatic traffic ticket does not apply. THEY DIDN’T and therefore the Municipality efventually traced me as the driver and sent the ticket to my US address.
This is a proof of miserable performance by the company
Please provide me a refund of $61.00 CAN ref: Contract # 629105, CONFIRMATION-942790576.
The car I was initially provided on Dec. 7/12, a white 4 door Scallant had a defective right front tire. Furthermore, this vehicle’s suspension was shot / worn out – it failed to absorb even the smallest of bumps or dips.
On December 12/12 I noticed that the Scallant had a defective right front tire as it exhibited a bulge in the sidewall. I called Europcar (01 800 201 11 11) and told the agent that the car had a defect and that Europcar needed to remedy this situation. After many phone calls, I was finally informed that Europcar was going to provide a replacement car. At no time did the agent I spoke to on the phone or the representative that brought the replacement car (Aveo) indicate that I would be held liable for the tire defect.
When I returned the replacement car Aveo at the Mazatlan airport on Dec. 15/12 I was informed that I would have to pay for a new tire. This is not just. This is unfair. I should not be held liable for a pre-existing tire defect. Subject matter experts that I consulted have concurred that this type of sidewall tire bulge is always due to a defective tire and has nothing to do with the driver.
Please advise when Europcar will provide me with my credit.
Not happy with Europcar. I rented a car in Italy in June and after I returned the car I received an invoice with £0 in it! However today they charged me extra £40 without any prior notice! I don’t understand what for and why now. Tried to contact their customer service in Italy but after asking them whether they speak English they cut me off.
This company is not worth the savings you see. We had to return the car (Bologna, Italy) early because of changes in our itinerary. They also debited my Credit Card for a security deposit which they did not tell me they were going to do. I returned the car on Sunday, it is now Thursday. They assured me they would make the refund of the difference and the Security fee totalling over $1000 quickly. We need that money for the rest of the trip. It is now Thursday, we are out of money and they are USELESS when you call them for help. I have tried to call them four times and we are getting no results for our refund and they just say they’ve done all they can do.
STAY AWAY FROM EUROPCAR!
DO NOT RENT FROM THEM!
THEIR CUSTOMER SERVICE IS HORRIBLE.
Darren
Charlotte, North Carolina
Europcar is non responsive to emails and customer surveys. I had a problem, told them about it multiple times, and they dont resond. Very poor customer service!!
sir/madam
on the 25th February my self and my son hire a van from Basingstoke to Thirsk and dropped it off at York station and I have just recieved my bank statement and i noticed i haven’t got my deposit back which i was told that i would get it back i had to wait until i got my bank statement to see if it had been credited to my account .
mrs d l watt
I had a truly bad experience with Europcar in Ireland. WHen I fill out the form for “contact us” it consistently gives error messages no matter what topic I enter. How can I send an email to lodge my feedback with them? I have already notified my American car rental company – National and informed them to rethink the damage to reputation by associating with Europcar.
I just had the worst experience with Europcar. I booked my car at Luxembourg airport. They have my flight details and they knew that I was arriving to Luxembourg at 5:30 pm. In the booking confirmation that they sent me, clearly it says that the opening hours are from 9 AM to 5 PM and from 5:01 pm to 11:59pm.
When I arrive to the office desk, IT WAS CLOSED!!
And they have charged me £112 for the rental. The following day I called the office at Luxembourg airport and I spoke with the manager. The first thing, she was really unpolite and the second thing she did not want to give me her name. One thing is clear for me, they did not wait for me even knowing that I was arriving at 5:30 pm. It has been a big mistake from their side and they do not want to recognise.What kind of company is this?? So, I lost £112, I had to rent another car in AVIS.
Please could you provide me with an e-mail address to contact europcar in Norway at gardermoen Airport. I need to e-mail my concerns to customer services.
I had the worst experience of my life with Europcar in Portugal.
Trying to reach someone to express my complaints, but up to now, no luck!
Customer service is really really really poor.
Europcar rocks. Love its quick customer response. Keep up the great work guys..
I have a major complaint about customer service when we hired a car in Paris. I have been given emails for UK & Finland and I would lilke the email address for customer service in France so that I can get it all sorted out.
write to [email protected] (france)