Contact Yellow Cab Co: Find below customer service details of Yellow Cab Co (Australia). Besides contact details, the page provides a brief overview of the taxi company and its services. Reach the Yellow Cab Australia customer service below for queries, complaints or feedback.
Head Office
Yellow Cab Co
7 Albion St Woolloongabba
QLD Australia 4102
Customer Service
Phone: 13 1924
Phone: 13 CABS 2227
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About Yellow Cab Co
The Yellow Cab Company began operations in Australia in the year 1915. One of the oldest in existence, Yellow Cab has a large fleet operating in Brisbane, Hobart, Warwick, Yeppoon, Rockhampton and Bundaberg. All its vehicles are fitted with GPS, Cabcall phone ordering, realtime Internet Taxi Booking System, IVR phone technology, and EFTPOS. Yellow Cab Co has its drivers trained to RTO standards and manages a modern fleet of vehicles.
Currently, the vehicle types include Yellow Cab, Silver Service, Maxi Taxi and MPT. While Silver Service offers choice of premium cars, Maxi Taxi is for booking 1 to 10 passengers and for wheelchair access. MPT can carry upto 6 passengers. Booking of a taxi can be made online, via phone or through the Yellow Cabs smartphone apps. For more information or queries on payment, cancellation, technical support, or others, reach the Yellow Cab Australia customer service.
I absolutely love that I almost get run off the road by a maxi taxi who purposefully speeds up to get ahead of an ending lane when they’re supposed to have given way to me. Rego T52922. Approximately 8:30pm, Northbound on Sandgate road. I had to hit my brakes to avoid being side swiped. Absolutely disgusting driving from someone who makes a living out of driving others around. I just hope they don’t drive like this when they have passengers!
I caught one of your cars from Brisbane airport after my (very delayed) flight from Melbourne late last week. I think it would have been about 1230am Friday morning when I commenced the taxi ride from Brisbane Airport. I was heading to my sister’s house in West End and your driver (whose name I didn’t get – apologies) was very helpful and friendly.
He was genuinely concerned about my safety as West End can be a bit hit and miss (but it’s a lot safer than what it was in the 80s and 90s!) and waited by his car until I open the gate to my sister’s house and got inside. I am incredibly grateful and thankful for this service and I wanted to pass on my thanks to you and (hopefully!) you’ll be able to identify who the driver may have been and pass on my appreciation.
Tuesday afternoon I booked a taxi with my preferred driver for Wednesday at 10am. Wednesday morning, an hour before it was due, he phoned me to say he couldn’t make it and I should phone Yellow cabs to book another, which I did. I must add at this stage that I had an appointment on Wickham Terrace at 10.30am. I went out to the footpath at 9.55am to wait. At 10.15 I phoned Yellow cabs to ask where my taxi was & was told there was no record of my booking but they would send a taxi now. At 10.25 I phoned Yellow cabs again enquiring as to where my taxi was only to be told there was no record of any of my calls. At this stage I was quite distressed as I was going to be extremely late for my appointment. My taxi finally arrived at 11.15. This only goes to show how unreliable Yellow cabs are & I will be extremely reluctant to ride with them again. When my taxi arrived the driver was very apologetic (not his fault), & understanding.
What’s the use of making a complaint. They have an answer for everything. They leave the older generation behind. They tell me if they need to know where their cab is they need to download the app for this. You will find that they don’t have phoned that have the data for this.
Cab companies need to take notice of what is happening out ther to our older generation. We all be at that generation soon enough.
Barbara
Today, 29th March, 2022, I booked a yellow Taxi, and he was asking about how far the flood came up, where I live. It actually went under my house this time,but in 2011, it went over my roof. When I told him it went under my house he said ‘Fantastic’. I couldn’t talk to him after that and I told him what he said was insensitive. It has been raining all night and I was feeling a bit anxious.
My 90 year old mother booked a wheelchair taxi to take her to a medical appointment on 26/10. Her appointment was for 2.30 and her booking was for 2pm. The taxi didn’t arrive. The first time she rang to check on it she was told the driver had taken another booking and the second time she was told she would have to wait. When my husband came home we went to her rescue and passed the cab coming to her house at 3.51. I lodged a complaint on the same day and have had no reply. Very poor customer service and not the first time mum has been left stranded by 13cabs
I am a support worker for a gentleman in a wheelchair. We have regular appointments at the P A Hospital and the hospital makes the bookings for Yellow Cabs to take my client to and from the hospital, at no cost to the client. For the most part, the drivers are courteous and considerate. We have, unfortunately, come across one driver who has been rude and guilty of trying to double dip the fare by asking my client for his TSS card (which is not needed for a hospital booked taxi)..
This has happened on 2 occasions with this particular driver, and this morning refused to take us to the hospital without taking the TSS card. We were late for the clients appointments as we had to get another cab. This behaviour is unacceptable!!!!!!!’
Booked a cab to take me home from bundaberg hospital last night. No cab..rang again told I would have to wait 3/4 of a hour before a cab comes. Always have trouble, poor service.
Booked a cab using your app. Get a booking number 104324304 and name of driver. Get off ferry and cab is driving off with another passenger. Call and told never had a booking. Check app and there is the booking. I booked a cab to get to a meeting by noon. Got told 20 minute wait for another cab. Finally took bus to meeting and was late. This is poor customer service.