Ethiopian Airlines is the flag carrier of Ethiopia and one of the largest and most successful airlines in Africa. It was founded in 1945 and has since grown to become a major global player in the aviation industry, operating flights to more than 127 international destinations (and 22 domestic ones) across five continents.
The airline is based in Addis Ababa and has its hub at Bole International Airport, which serves as a gateway to Africa and connects to major destinations across the world. Ethiopian Airlines operates a modern fleet of more than 130 aircraft, including Boeing 787 Dreamliners, Airbus A350s, and Boeing 777s.
How to Contact the Airline
Ethiopian Airlines has its headquarters located at Airport Enterprise Building, Ground Floor, Addis Ababa, Ethiopia. For queries or complaints, you can call +251 116 179 900. Those enquiries on reservations, lost baggage, cancellation or others, can be written in the form of email to reservation@ethiopianairlines.com or customerrelations@ethiopianairlines.com.
Here are customer support numbers of other key regions – +86 4008-071-787 (China), +33 9 74 59 55 53 (France), 0800 0006062 (Germany), 000 8000 401 687 (India), +62 780 33218406 (Indonesia), +63 1 800 1322 0154 (Philippines), +251 116 179 900 (Saudi Arabia), +27 87 551 8262 (South Africa), +971 800 0320372 (UAE), +44 1753 967980 (UK) and +1 800 445 2733 (US).
More About the Airline
Ethiopian Airlines has won several awards for its services, including the Skytrax award for Best Airline in Africa multiple times. The airline is also known for its commitment to safety, having established a solid safety record over the years.
In addition to its passenger operations, Ethiopian Airlines is also involved in cargo and logistics services, as well as aviation training and maintenance. The airline is a member of the Star Alliance, which is the world’s largest airline alliance, and has partnerships with several other airlines.
Here are the Popular Routes
Ethiopian Airlines operates flights to more than 125 destinations worldwide, connecting passengers to major cities and continents. Some of the popular routes of Ethiopian Airlines include Johannesburg in South Africa; Dubai in UAE; London in the UK; New York in the US; Delhi and Mumbai in India; and Beijing in China.
Ethiopian Airlines’ primary hub is at Bole International Airport in Addis Ababa, Ethiopia. This is where most of the airlines’ flights originate from, and where passengers can connect to other destinations. The secondary hub is located at Lome, Togo. This is primarily used for cargo operations but also serves as a connecting point for passengers traveling to and from West Africa. The third hub is at Lilongwe in Malawi, and the fourth hub is at Lusaka in Zambia.
In terms of continents, Ethiopian Airlines connects passengers to destinations in Africa, Asia, the Middle East, Europe, and North and South America. The airline has a particularly strong presence in Africa, where it serves over 22 destinations.
How to Book your Flight with Ethiopian Airlines
There are several ways to book flights with Ethiopian Airlines, including online, over the phone, or through a travel agency. Here’s how you can book flights with Ethiopian Airlines.
Online Booking
- Visit the website www.ethiopianairlines.com.
- Click on the ‘Book a Flight’ tab on the home page.
- Select the option that applies to you, viz. Round-Trip, One-Way, Multicity, Stopover.
- Select the number of passengers and travel class from the drop-down menu.
- Enter departure and destination cities, travel dates, etc.
- Once you have selected your flights, you can proceed to the payment page where you can pay using a credit or debit card.
Phone Booking
You can also book your flights by calling Ethiopian Airlines’ customer service center by calling 000-800-100-7947. A representative will assist you in selecting your flights and completing the booking process. You can pay for your flights using a credit or debit card over the phone.
Travel Agency
If you prefer to book your flights through a travel agency, you can contact a reputable agency that works with Ethiopian Airlines. The agency will assist you in selecting your flights and completing the booking process, and you can pay for your flights using the agency’s accepted payment methods.
Payment options for Ethiopian Airlines flights may vary depending on your location and the method of booking. However, the most commonly accepted payment methods include credit cards (such as Mastercard, Visa, and American Express), debit cards, and bank transfers. It’s always best to check with Ethiopian Airlines or your travel agency to confirm the accepted payment methods before making your booking.
How to Check-in
There are several ways to check in for your Ethiopian Airlines flight, including online check-in, mobile check-in, airport check-in, and self-service check-in kiosks. Here’s how you can check in for your Ethiopian Airlines flight.
Online Check-in: You can check in online for your Ethiopian Airlines flight by visiting the airline’s official website and selecting the online check-in option. You will need to enter your booking reference or e-ticket number and follow the instructions to complete the check-in process. Online check-in is available between 36 and 2 hours before your flight’s scheduled departure time.
Mobile Check-in: Ethiopian Airlines also offers a mobile check-in option through its mobile app. You can download the app from the AppStore or Google Play, and use it to check in for your flight. This is also available between 36 and 2 hours before your flight’s scheduled departure time.
Airport Check-in: If you prefer to check in at the airport, you can do so by visiting the Ethiopian Airlines’ check-in counters. Check-in counters typically open 3 hours before the scheduled departure time and 1 hour before departure for international flights and 45 minutes before departure for domestic flights.
Self-Service Check-in Kiosks: You can also use the self-service check in kiosks at some airports to check-in and print your boarding pass. The kiosks are available at selected airports and are typically open between 3 and 1 hour before your flight’s scheduled departure time.
How to Manage your Booking at Ethiopian Airlines
Click on the link and navigate to the menu tab on the extreme right corner of the page. Click this to select the ‘Manage Booking’ option. Enter your last name and booking reference number in the appropriate fields, and click on the ‘Retrieve Booking’ button.
Once your booking is retrieved, you can make changes to your flight details, such as date and time, seating preferences, and meal choices. You can also view your itinerary and print out your e-ticket if needed. If you need any further assistance in managing your booking, you can contact Ethiopian Airlines customer service via phone or email.
Please note that some changes may require additional fees, and it’s best to check the airline’s policies before making any changes to your booking.
Overview of the Frequent Flyer Program
The Frequent Flyer Program of Ethiopian Airlines is called ShebaMiles. It is designed to reward loyal customers with various benefits and privileges based on their travel with Ethiopian Airlines or its partner airlines.
As a member of the ShebaMiles program, you can earn miles when you fly with Ethiopian Airlines or its partners, and then use those miles to redeem rewards, such as free flights, cabin upgrades, excess baggage allowance, and more.
There are three levels of membership in the ShebaMiles program: Blue, Silver, and Gold. Each level has its own set of benefits and requirements based on the number of miles earned or the number of flights taken within a specific period.
To join the ShebaMiles program, you can sign up for free on the Ethiopian Airlines website, and then start earning miles immediately by booking or flying with Ethiopian Airlines or its partner airlines.
I want to write my experience with the airline. I’m from Liberia. I rode with Ethiopian airline from Accra to Addis Ababa and from Addis Ababa to Entebbe. Since Friday May 7, 2021 at 00:55 I arrived, I can’t see one of my suitcase. I been calling and I can’t still get positive results. I am a student. I have important stuff in my suitcase. I don’t even have clothes to wear to school. What kind of embarrassment is this? Was it a bad decision for me to choose Ethiopian airline among all the other airlines? The little money I had, I change it and went to Entebbe airport. I went to the airline office at Entebbe airport and the lady sent me to the police station. The airline is not showing no concern. Not a single call I have received since I filed in a complaint about my lost suitcase.
My complaint is not directed to Ethiopian Airlines. However it should concern the Airlines. It is in regard to luggage handlers. When I arrived to the luggage pick up area I was asked if I need assistance. I asked how much it is going to cost me. I was told not to worry about it. After my luggage was collected I was asked to pay the association fee. I asked again how much. I was told to pay what ever I want. I gave them 35 birr. The guy gave me back the money and told me to take the luggage by myself. I asked him again how much he wants. he refused to tell me how much. He was loud and humiliating in front of all the people in the luggage area. I have no problem to pay for services. but I need to know how much it is going to cost me. The luggage handlers need to have a fee per luggage what ever it is worth for their service. ten birr, 20 birr per luggage or what ever it is appropriate for their service. The customer can give more as a tip depending on the service provided. But it is not a good practice for to humiliate customers in front of others. This is a first image for the Airlines, the Airport services and the country in general. It may look like a simple matter but it creates a huge impact especially to people who are not familiar to the culture. What is the problem with telling people how much it cost them per luggage. People will always give extra money for good services. I hope some body will correct the current practice. If not, the negative first impression will continue. The person who could spend a lot will leave the country feeling that every body is out to get him.
I am a customer of local flight through my employer “Ethiopian Center fro Disability and Development (ECDD)” fro the last few years. I am writing to express my deep disappointment on my flight from Mekelle to Addis Ababa on May 05, 2018 through ET 101, Boarding time 08:55AM. We landed at 10:17AM and stayed for an hour within the air craft as the traffic jam was blocked us. However, the two cabin crews were not willing to provide a glass of water even if I asked them lot of times. Of course, I was nagging them to get water as I have to take my medicine on time but they ignored my request without any reply. They even came to my seat and asked why I touched the alarm bell which I used to call them again and again (So funny). I was almost collapsed because of my dehydrated feeling. Finally, Special thank you for the very ethical Cabin Crew member Ms. Mahider(not sure about the spelling), she apologized to me on behalf of the two unethical members of the crews and gave me the service accordingly.
With kind regards,
I recently flew on Ethiopian flights ET920, ET859, ET829, and ET500, all in one trip to Africa. I have been a big fan of Ethiopian, and expected a good experience. However, I have a few comments:
1) Flight attendants should at least try to enforce the seatbelt sign as much as possible, right now, passengers walk about pretty much any time, sometimes including takeoff and landing. One flight attendant was walking down the aisle while the aircraft lifted off. Not very professional.
2) Don’t ever ask for the pasta at mealtime. You will not like it. Dry, tasteless, and overcooked to the point of falling apart when you try to lift it. I tried it twice, and a person sitting next to me tried it once. Same result.
3) Several of these flights were on A350’s, and featured extremely loud, obnoxious “music” being blasted into the cabin on takeoff and landings. A flight attendant told me that this was to “distract” the passengers (for what reason?). A wild animal tossed in your face would also distract you, but it wouldn’t be a good idea. The manager that dreamed this up should be fired, and the practice should be halted. I had a headache for hours after the flights.
4) Addis Ababa Airport has become a nightmare due to recent expansion of Ethiopian Airlines without matching expansion of facilities. Avoid at all cost. No reason to go into details, just avoid, or find out yourself.
I will avoid Ethiopian Airlines as much as possible until the airport improves (maybe in two or three years, another airport is being built). To others I would say, don’t compare this airline to an ideal, compare it to your options. I just regret that they have fallen so far. However, the flight attendants are still very nice and helpful.
What is wrong with the Riyadh office in Saudi Arabia. There is always one person working there. You can be there for hours to get a matter resolved. I have been to the office 4 times now trying to see the manager. The manager is never in, either he is on lunch or gone to the bank. How can we get our issues resolved?
My Son and I travelled to Lusaka, Zambia on August 4, 2017 from Lax via Dublin, Harare , then eventually Lusaka. I don’t plane to travel with Ethiopian ever again and I don’t care how cheap the fare is. On the flight from Addis Abba to Lusaka the plane was really cold. I asked the cabin crew 5 times to give us a blanket, nothing came through. My son was so cold he started to cough, I got up and went to the back of the plane to get a blanket. The hostess looked annoyed as though I was bothering her. She got a blanket from a big plastic bag and gave me a blanket which was in a sealed blanket. I took it back to my seat and immediately noticed a horrible stench. I thought it was coming from the toilets which were like rows back from us, and I looked back to see if any other passengers could also smell what I was smelling. No body seemed disturbed. I looked to find out where the smell was coming from and lifted the blanket and saw a distinctive mark on the blanket and smelt the blanket and it had a strong odor of urine. I was so disgusted I bagged the blanket and took my son to the restroom to was off as much as we could on our clothes and called the hostess to remove the blanket. It took 3 requests until we were almost landing that the blanket was removed by then my son and I were sneezing so badly. the hostess gave us an half hearted apology and walked away. How disgusting is that? It shows how airlines cut corners for profit and don’t care about the passengers at all. Every time I think of that incident I feel like I will throw up, thinking we were touching and been covered in another persons urine. On our return flight to Lax I made a point of carrying our own blankets. As for the food ‘oh my” carry your own. And they take over two hours to get the trays away from you, so people resorted to clearing it themselves.
I am writing to formally complain regarding cancellation of flights and rescheduling flights without informing customers. You have to respect your customers and dont take any customer for granted.My agent bought me a ticket with ET 366 to Djibouti but the flight was cancelled and I was put on another flight the second day.I had a UN flight to catch to Sana’a from Djibouti.It was very frustrating and all the airport could say is we are sorry of course only the polite ones the other would just look at you as if you dont exist – I demanded to talk to the manager and he was right there in front if me but refused to talk to me.I work with a an International Organisation in Yemen Sana’a and in charge of all bookings from Djibouti to other destinations … will make sure all my staff take Kenyan airways as it seems they are better than you.
I am so disappointed with Ethiopian airways … you have got to start to respect your customers or you will lose them. Last September you did the same and I missed a very important meeting in Nairobi , so this is not the first time but I will make sure its the last time as I dont think I will want to fly with you again.
I had a horrible experience with ethiopian airlines employees. I had to pay for the extra luggage and after I paid the person who charge me told me i have to wait for the receipt. I wait for an hour and half but he just ignored me. I was very patient since he was with other customers. when he finished he was on his cell phone talking with someone. when I asked him how long it takes him he said I will be back with the receipt but he never come back so I have to leave without my receipt. this is not my first bad experience with the Ethiopian airline employees. 1st there is no work ethicso. 2nd they do not treat the passenger with respect. I flew with other airline and I never had this horrible experience. they gave me my receipt as i pay and done. I do not understand why this happened all the time.
with ethiopian air. please train your employees and make sure they give receipt as soon as they receive the money.
I’m not sure of the name of the gent in Cape Town Strand street he sits at the front closest to the offices and is an African gentleman I went in and as he couldn’t give the same price the Website travelstart was finding for me with.I specifically asked about the refunds as Emirates was more expensive but make the policy clear He then advised that the ticket there was a standard ticket and if i booked the flexi ticket for return and pay the additional amount I would be able refund that portion of the trip I explained I am moving to Ireland and would not need to return but wanted to avoid any unnecessary problems at the airport as I was unaware as what I would require with regard to entry.
I knew for a fact my wife and child would not need a return ticket as she has an Irish passport. But proceeded to book them return tickets too as the Gent assured me of the refund and that all I needed to do was do this 48hrs before the flight he also gave me a the fee in dollars of $150 and said that’s what I would loose.My flight Notes that dissapeared after the flights were changed .do say that i can get a refund and have attached the screen shot.
I do have a witness to this as my mate Philip works across the road at Mastergrade IT and he took a tea break while i was in town and went with me.He will gladly vouch for me if required
With regards to my flight to Addis. I am not 100% with flying as i have had two bad experiences one where landing gear would not come out and ended circling the airport for two hours on a 45min flight and second a local flight where the plane just decided to drop 80m in some air pocket and all the masks came out (this was from dbn to JHB and actually bought a car to drive back. The next time I flew after about 9 years was with ethiopian and now will never fly again
I will explain my terrifying experience and why if possible I won’t get on a plane again.I feel if the inside of the plane is maintained the way it was the what about the rest!
First on getting on the plane I had researched prior to flying (and to some this may sound stupid) where survivors of a crash generally are seated and booked those seats accordingly online taking into account that i had a three year old and toilet positioning for her as to accommodate other travelers. I just automatically went and sat where i thought I had booked i was promptly told that flight arrangements had been changed and i could no longer sit there and they wanted to separate my me from my wife and Kid If i recall correctly think its was two near the window and myself in isle I immediately made the attendant aware I would not accept that and had to wait until they found other seats very uncomfortable standing in the isle while people are pushing past to get to their seats.They sorted this out and we had seats together.
Here is the punchline none of the screens we were put in front of me worked and the one literally came out in my hand the arm rests were broken now this is not a isolated seat case because once we had taken off there were spare seats and i walked around looking for seats where I could find three working screens together and keep ,my child entertained this was impossible .what was remaining there were none that three were working. Eventually I move us to where we found two working and one where i could only watch my trip in slowmotion.
The second Flight from Addis to Dublin was perfect and could not fault this at all.
I would like to say that the staff were awesome and they could not be faulted Its just the plane and the condition there of.
Dear Team,
I had taken the flight from Entebbe to Addis Ababa to Mumbai on 31/08/2016.I had checked in and paid the amount for excess wt.luggage at Entebbe.My one luggage bearing the Tag No.ET492855 PNR No.YMLHWP was rechecked at Bole Airport on 31/08/2016 and self was told to travel on 01/09/2016.Unfortunately after reaching at Mumbai my above luggage was not available date after following up continuously my luggage has not yet arrived from Bole Airport.Pls do the needful.
I love Ethiopian airlines
The very first time I took their plane, I was seven months pregnant and also had an 18 months old infant.
I loved very much the way they cared for me all the time. Checking on the infant to make sure she is not hungry.
I had luggage and I asked one of the attendants to help me and she was very quick to help me.
When it comes to mother’s on plane they make sure that they are comfortable by checking on them asking them if they need anything.
When it comes to the meals they serve, omg! I am very happy about them. They provide want a person needs as much as you need to eat or drink. They even ask passengers who need to eat anything to feel free and ask even though it is not meal time.
When they talk about time for arrival and departure they are right on top of it.
Because am very happy about them, I have referred two people. They too were very happy about it. I have referred three more people who hope to try it soon and experience the comfort that I experienced.
The very first time I came to America I used Emirates but it was not as comfortable as I experienced with Ethiopian airlines. I will therefore continue taking it for all my trips and I would encourage more people to take it.
Lastly I love the fact that from US or Canada they fly direct to Africa (Ethiopia) I hate visiting villages when i am anxious to see my family. So for me and my family, Ethiopia is the way to fly.
I love Ethiopian airlines, thanks Ethiopian. Keep up that standard.
Good day, am writing to inquire about my ticket, i have ethiopian airline returning ticket date on 26 of this month, and am not yet done with what am doing i dubai, pls can it be extended? if yes, what will it require for its extension?
How does one apply for shebamiles membership card ?
I am a frequent flyer of ET and i want to apply for the shebamiles membership. you can sen me the details on how to do that through my email address
Dear sir,
I am writing this to thank Ethiopian airlines for outstanding customer service. My story is about my lost laptop bag I left at the counter of immigration table. I remembered my laptop was missing. As I remembered I contacted the flight attendant on a take of. I was worried but the flight attendant communicated the pilot about my situation. After we flew one hour the flight attendant told me the pilot communicated and secured my laptop bag. And I was promised they will send it on the next flight. And I got a call from dubai office. I am a vary happy customer for life.
How can we get refund for these ticket whose particulars were mentioned below. The users already arrived Kuala Lumpur from Lagos and We want to know what the refund will be.The father of the children appeal to the Airline for consideration. The refund is necessary because the children are being admitted in school here in Kuala Lumpur to further their studies. They are not likely to travel back to Lagos very soon.
Thanks for your cooperation
ISSUING AIRLINE : ETHIOPIAN AIRLINES
TICKET NUMBER : ETKT 071 2627896288
BOOKING REF : AMADEUS: ZCTGPU, AIRLINE: ET/YTQRBD
ISSUING AIRLINE : ETHIOPIAN AIRLINES
TICKET NUMBER : ETKT 071 2627896289
BOOKING REF : AMADEUS: ZCTA7P, AIRLINE: ET/IDQEDC
We look forward to reading from you as soon as possible
We recently took a trip to Africa on the Ethiopian Airlines. Pilots did an excellent job and on the way home the dreamliner plane was landed perfectly.
Our trip started on Oct. 31 on ET501 from Dulles in Washington D.C. to Addis Ababa then a connecting flight ET 815 from Addis Ababa to Kilimanjaro, Tanzania. I had no television service on the first flight which was the longest. Then, when we got to Addis Ababa our flight was delayed.
It was due to leave at 10:10am. Then it was delayed to 12:00, then to 1:30pm before it was cancelled completely.
We missed a day excursion and hotel room in Arusha.
On the way home, ET 814 and ET500 on 8November were equally disappointing. Flight ET500
made a fuel and crew change stop in Rome. That plane was packed with passengers. We had to remain on the plane for 2 hours in addition to the normal 12 hour flight. There were no towels or soap in the restrooms for the entire flight. The row my wife and I were in (36A and36B) the television and lights did not work. No on board personnel could remedy this problem.
There were 4 of us on this trip. We would like some compensation for this disappointing trip.
Unless you respond, we will send copies of this letter to the Star Alliance and our travel agent at SITA.
Unless you respond, we wioll send
Dear sir/Madam,
It is nearly 3 months going on I have been communicating with reservation office and customer relation office and Kinshasa office till there is no solution . So I therefore request to provide me email address of VP of customer service of Mr Solomon Debebe or CEO of Mr Tewolde Gebremariam .May be they can give me solution of my reservation confirmation or refund my money according their opinion . I will be highly obliged .
Thanks & Regards,
Gautam Roy
I was booked to fly to Addis on 10th Sept at 6pm by ASARECA in Uganda but I have not received my ticket. Please send me the ticket to the email address shown above Tel +254 721433783
I have pressing issues related to my recent flight from Accra, Ghana to Dammam, KSA on 30 August. i need to know how I can get this concern resolved.
Thank you
Sauel Sarfo
I need to cancel my flight and rebook another earlier flight ASAP, how do i go about it? My reservation code is OAUSVB
my boss has a few sheba miles cards i would like to find out if they still exist or they are expired? kindly contact me on my mail address!!!
I am working as UN Police Officer in UN Mission in Liberia,on 29/01/12, I returned to Liberia from Delhi (India) via Addis Ababa on flight ET 689, Accra on flight ET 921 and Monrovia on flight KP 020 respectively, which arrived on 29/01/12 at 1720 hrs at James Spriggs Payne Airport (MLW) Monrovia, Liberia.
I checked in 01 baggage at Delhi Airport (ID Number ET 369412). However upon arrival at MLW Monrovia, I found that my baggage had been lost so immediately I informed to Airlines representative at the airport and I filed a lost luggage report (PIR) and made numerous contacts with the representative by phone. My luggage was given over to custody of Ethiopian Airlines on the understanding that it would be loaded on my flight, would be kept safe and would be delivered up to me when I reached my destination.After 3 weeks of the incident, on 19/02/12, I filed Baggage Claim Form and submitted with all needed documents to concerning officer of Asky Airlines, at MLW Monrovia.It is now 60 days since my flight.To date, I have not received any sort of compensation from Asky Airlines.
Please I need your assistance. Last year I asked for sheba membership card but still I couldn’t have it. Please provide asap.
I have booked a reward ticket using Sheba miles but Ethiopian’s Delhi office is not able to confirm . As per them, due to being a member of star alliance, system is not yet ready to take the request. I have to plan leave and other details once I get confirmation. Pl. look into.
I look forward to reply asap.
Thanks.
Hello, i need the link to change my flight date.Hope to hear from you Asap.
Thanks,
Your customer
please visit the website and you can browse for your online account login
I am working as UN Police Officer in UN Mission in Liberia and in my luggage I have very important items and documents, which I need urgently. My luggage was lost and I reported PIR at RIA monrovia [Liberia] on 19 Dec 2011, but till today i have not received any information. May I request you all to assist me in tracing the luggage and also guide me in this regard . I started my journey from Delhi on 18th Dec 2011 and arrived at RIA Monrovia on 19th Dec 2011 and 19 days already have passed in tracing the luggage.
Travel Detalis: On 18/12/2011 From Delhi to Addis Ababa Flight No. ET 689
On 19/12/2011 Addis Ababa to Accra Flight no. ET 921
On 19/12/2011 From Accra to Monrovia RIA By Flight no. KQ508
you need to call the Ethiopian Airlines customer support and place a complaint..they would be able to trace it for you..
i have ticket for 30day and i have over stayed and need to no if my ticket is still valid
not after the scheduled date
dir sir/madam, am having an ethopian airline tikect of two weeks and have over stayed and am making an enquiries to find out whether i can get a seat on december as my ticket still valid.thanks