Office Address:
China Southern
Airlines Company Ltd,
278 Ji Chang Rd.
Guangzhou 510405 China
Support:
Phone:+86-20-8612-4462 (booking)
China Southern Flight Status
To check China Southern flight status online click here
Baggage Enquiry
For baggage related queries click here
Baggage Allowance
40 KG for first class, 30 KG for business class, 20 KG for economy class . Visit the website for more details.
Web Check-in
To check-in online on China Southern click here
Sky Pearl Club
Sky Pearl Club is the frequent flier program of China Southern Airlines. Members of the program can earn reward miles every time they fly with China Southern or its partner airlines. Miles can also be earned on hotel booking and car rental. To register online click here
China Southern Destinations
China Southern Airlines destinations include Almaty, Amsterdam, Anshan, Auckland, Bangkok, Beijing, Brisbane, Busan, Cebu, Changde, Chengdu, Chicago, Dali, Dalian, Delhi, Dhaka, Dubai, Frankfurt, Fukuoka, Guangzhou, Hanoi, Hiroshima, Ho Chi Minh City, Islamabad, Jakarta, Jeddah, Kathmandu, Kunming, Lhasa, Lijiang, Linyi, Luzhou, Male, Macau, Manila, Melbourne, Milan, Moscow, Nagoya, Paris, Osaka, Phnom Penh, Sanya, Seoul, Shanghai, Shenzhen, Singapore, Sydney, Taipei, Tehran, Vienna, Xining, Yangon, Zhuhai and more.
About China Southern Airlines
China Southern Airlines Co. Ltd. was founded in the year 1981. It is a leading Chinese airline dubbed as world’s fifth-largest airline in terms of passengers carried. It is also Asia’s largest airline for the same. The airline is one China’s “Big Three airlines” alongside Air China and China Eastern Airlines. China Southern currently flies to about 120 destinations and operates from its hubs at Beijing Capital International Airport and Guangzhou Baiyun International Airport.
China Southern’s focus cities include Changchun Longjia International Airport, Changsha Huanghua International Airport, Dalian Zhoushuizi International Airport, Hangzhou Xiaoshan International Airport, Shenyang Taoxian International Airport, Shenzhen Bao’an International Airport, Urumqi Diwopu International Airport, Wuhan Tianhe International Airport and Zhengzhou Xinzheng International Airport.
As China’s largest airline, China Southern Airlines has 53 International offices. The airline is a member of the worldwide airline grouping SkyTeam. China Southern has been ranked as the largest airline in China for 32 consecutive years. Skytrax has given the airline a 4-star ranking.
I am writing this email so that someone can contact me urgently and go through the complain I have with China Southern Airline. This is one of the worst airline I have ever flew with. It made my trip completely disaster and I want refund and compensation for the worse experience they have given me. The issue is no one is responding or contacting me to log my complain and resolve it ASAP. I am continuously draining out with the money I have spend in my trip due to delay and cancellation of my flight. Can someone take this seriously and contact me ASAP.
My scheduled flight from China was on 7th May 2018 from Guangzhou Airport (Canton-Baiyun International Airport) however my first flight from Guangzhou to Beijing Airport which was at 19.00 was delayed and which means my other 2 flights from Beijing to Amsterdam and Amsterdam to Birmingham was cancelled. On airport I was told from one counter to go to another counter. International department told me to go to domestic and domestic told me to go to international. I understand my flight was delayed and cancelled however no one took responsibility to shift me to another flight. The international department of China Southern Airline was so so rude, they were pointing fingers at me and was not answering to any of my questions. No one was responding me, I was in tears. I had hospital appointment to attend and I had to return back to Birmingham next day but no one helping me out. The experience was disaster and no one was ready to help. I have been travelling for long years now and this is the first time I have faced such a problem. No one was ready to help me and no one was ready to sort out the issue. With no option left I had to book Qatar airways for return flight from Guangzhou to Doha, Doha to Birmingham. I paid lot of money to return back for the separate flight. I need refund for this flight as it was cancelled, I need compensation for this flight as I incurred mobile charges, taxi, food and the mental stress and taurma I went through during the course of delay and Cancellation.
I’ve been waiting for the refund since last Nov 2017 and now is April 2018. Still not answers. They just made the story every time and delay the refund. A receptionist from Sydney customer office tried to tell me that no need to ring them for $300.00. What a bad attitude to treat the customer like that.
Baggage lost on the 17th December 2017 by your airline flying from London Heathrow to Melbourne (connecting at Paris and Guangzhou). Still not received my baggage on the 10/01/2018. Made countless attempts to call your airline but still unable to speak to a member of your team regarding compensation to cover the costs I incurred whilst away, but also compensation for the loss of my luggage.
Completely unacceptable customer service and would strongly discourage anyone choosing to fly with this airline.
I just got two tickets for my upcoming trip from LA to Dhaka. When I got the tickets I asked the agent if I could get wheelchair assistants because my husband had a brain stroke and requires help. Agent said it wouldn’t be a problem but after a week I got an email from China southern saying they can not provide wheelchair without showing any reason. They gave me a reference no and the phone number for their Los Angeles office which is (323)653-8088 and unfortunately no one ever there to help any one. They don’t have any customer support service what so ever!! I had to call China at their international number but the lady barely speaks English and was no help at all except for saying sorry which doesn’t help me at all. My flight is on the 27th of September and I don’t know what I’m going to face?? I don’t think I’ll ever use this airlines again or recommend it to anyone!! Very very bad customer support service, very poorly organized.
Flight 600 from New York Kennedy to Guangzhou (CAN), August 26, 2017, 1:45am, departed early and left my elderly wife standing at the gate. I have filed a formal complaint with the FAA and will have an attorney deal with China Southern first thing Monday morning.
My wife just arrived back into Brisbane after burying her mother in Changzhou. Upon arrival back into Brisbane it was discovered that China Southern had lost one of her bags. As she does not speak a lot of English someone from the airline called to explain what is going on. This was disappointing as this person did not speak the Chinese language. Working for a Chinese airline with a predominant Chinese clientele, one would think you would have at least one Chinese speaking person on all desks. He then told me that someone would be in contact with me with-in 24 hours with an update on her lost baggage. 32 hours later i had to call the airline to find out what is going on. Again the person i spoke to was not helpful at all. Full of apologizes, but could not give us an answer. When prompted as to when we could expect a follow up call, all he could say say sorry i dont know.
15 minutes of this and i was getting upset as this persons talk was basically , “I DONT CARE”. Very poor customer service.
Even now as i write i honestly dont expect any response from China Southern Airlines as i now believe that it is money first, once you have money the care factor flies out the window.
To operate a successful business you must first and foremost have good customer service, which i find lacking with-in China Southern Airlines.
I was not allowed to board my return flight and was made to buy a new ticket for eight passengers and no refund was offered by the airline inspite of the mistake of the airline no response from the airline very bad service
I have a very bad impression and bad impression flying with China Southern for the first time bound to the Philippines via connecting flight from LA to Guangzhou (flight cz622) to Manila (flight CZ3077) on April 26, 2017. I was excited to be home just to find out 2 of my check-in luggage got lost when I arrived Manila International Airport. I reported it right away to the CZ personnel, I was accommodated right and gave me the assurance that I can have my luggage as soon as possible. As of today, it’s my 4th day in the Philippines and still following up my lost luggage. Been calling and emailing the CZ contact person named Jen. UP UNTIL TODAY I HAVEN’T GOTTEN MY LUGGAGE. CZ personnel in Manila kept promising me to give the tracking number but unfortunately I have not heard or receive it yet.
I AM NOT FLYING WITH CHINA SOUTHERN AIRLINES. NEVER AGAIN!!!
Omg CZ 622 from LA will be my next flight and I’m already furious with their customer service!! I don’t know what my fate is holding for me with them with me being sick and a husband who had a brain stroke six months ago. They are horrible!! I should have checked before I paid for my tickets. Never again with China Southern!!
I am making a insurance claim on my damage luggage on 9 Apr 2017. The incident happened occurred when I check in at the counter of China Southern Airlines in Xiamen Airport on 9 Apr 2017 at about 1530 hours. During the check in, my luggage was in lock position and I was told to wait for my luggage clearance before the airlines staff issue me with the boarding pass. At this moment, the China Custom officer told me to open my luggage for checking after the x-ray machine. Once they inspect and search my luggage, I was told to close my luggage brand (American Flyer) and I proceed to lock my luggage with TSA lock. My flight was from Xiamen CZ3880 to Singapore transit Guangzhou (CZ8489). Upon Arrival in Singapore, I did not notice the damage luggage till I reached home. I discovered that the metal clip has been cut and now my luggage is totally damage. I do not know when and who has damage my luggage. I have forward a claim to my insurance company and was told to report the incident to the airline and provide Property Irregularity Report for claiming. My booking reference no is FMNSG102GI1JQP. Please advise.
Re booking No 39441300
E-Ticket 7847910920493
I purchased a ticket for my wife noted above from China Southern, as I discussed to you over the phone yesterday when I returned into my country USA on March 6 2017.
During my wife’s trip her mother became even more sick than previously thought and on 2 days prior to her flight home her Mother Died!! Not having the information or knowledge and not knowing what to do, she went directly to the airport to try to change the ticket to burry her mother.
To my amazement and no “Empathy” from the airline could have cared less and proceeded to charge my wife another $300.00 dollars, I’m sure any human being putting themselves in that same position would also be appalled at the attitude of all the people involved.
I believe OneTravel should get a hold of the Airline and refund any and all of the extra charge my wife had to pay, it’s the right thing to do.
Please let me know what refund we can expect, we have all the document’s for proof of the death on 3/6/2017 I believe she is scheduled for a flight on the same airline on 3/15/2017.
Lets all have a little compassion in this world it’s time!
Sincerely,
I travelled from Guangzhou to Mumbai on flight CZ3027 on June 26th which arrived at New Delhi at 10:30 AM. My final destination was Mumbai
My baggage was delayed by air line and tag no is CZ566025.
On 28th June I understand that my baggage was sent to Udaypur by mistake. Later it was informed that the bag was lying at New Delhi railway station.
I don’t know status of my bag till July 3rd 5:00 PM. I have made at least 25 call to get it delivered to my Mumbai address. I also confirmed that there are no liquid items in the bag but this was not considered by your staff. I am frequent traveller and travelling once in a month. I have not experience such worst baggage delay service from any of the air line in my life. I wish to understand from you the line of action from your end to improve your baggage delay service so that in future passengers will get good service.
I am sure from this experience that if I would not have made the follow up I would not get the baggage.
Now I am still awaiting for courier company name and airway bill no of the courier company.
From: Guangzhou
To: Delhi
Flight no: CZ 359
Baggage Tag No: 152550
I am extremely disappointed with the service of your flight.
My luggage was checked by the airlines and my power backups were held back and I am asked to collect them form the airlines separately. I understand and respect the policies of the airlines and have completely no objection for keeping back the power backups.
The matter of my concern is the way my luggage was manhandled. As I was traveling from South Korea I was carrying certain sealed cosmetic products where were found leaking damaging many items in the bag, many of the gift items that I bought for my family and friends are damaged beyond repair. The handle of my trolley luggage bag has become useless as it is broken as well.
This kind of carelessness from the side of your staff is certainly unacceptable and enough to tarnish the image of the airlines. I wish to ask who will bear the expenses of my damage as there are many things that one cannot put price to.
Traveling with China Southern this time was extremely disappointing and seems a wrong decision for the future. Kindly let me know as to what necessary steps the airline will take regarding the complaint filed.
Dear Sir/Madam
I have to return a new travel bag to Cellini in South Africa (stitching on bag came loose – NOT DAMAGED IN TRANSIT BY AIRLINE).
I sent them an email and photos of the bag but they say we
need a form from the airline.
We travelled from KL to Shanghai (it was in Changsha that we noticed the bag’s stitching had come undone) on 22 Feb 2016
Kindly forward a form to me
Dear Customer Care of China Southern Airline,
I am wrinting to you in order to give the feedback. I had the flight (business class ) on 5/14/2016. The flight is CZ625 flying from Zhangzhou to Bangkok, Thailand. As I booked business class, i checked in at the airport about 9.55pm because my flight is 10.55pm; however, the staff at VIP check in counter could not check me in to the system. I could not speak Chinese and luckily my chinese boyfriend went there with me. The staff infomrd my boyfriend that they put my nationality wrongly to the system in the morning so I have to spend about 20 minutes waitng for resolve. I was a bit worried that i would miss my flight as i had to work in morning shift on 5/15/16. I was very disappointed that how come as I paid high rate for the ticket to make everything easier and faster but this kind of mistake could happen. Finally they could check me in. The worst thing was that 3 staff at the check in counter did not say ” APOLOGIZE ” or “SORRY ” to me or to my boyfriend at all. I wasted the time there and almost late for the flight. I also work in hotel industry as an Assistant Front Office Manager so i know what should the staff react to customer when the mistake happened. Unfortunately, you staff has no service mind. One staff brought the ticket to me and did not escort me to the emergency gate or provide further assistance.l feel like i fly with economy class. I was in the rush and feel frustrated. I have to run while i heard the final call.
Hence,I would like to make the complaint and need compensation for this inconvenience that occurred to men. Nevertheless, the crew on th air craft named LINA. She is very kind and service mined. she made me feel a lot better during to flight. Please pass my compliment to the management team and thank you her. I hope I would hear from you soon about this matter.
Best Regards,
Sanisa A
I can not make the trip due to health problems. I need to cancel the reservation. Assistant medical certificate.
I await instructions and refund money
BOOKING RESERVATION NUMBER: Y3CX66
PEK to HKG flight: CZ310
1 June 8.25 hours
Dear Sir or Madam,
Whilst the China Southern Airlines service in the air is satisfying, your client servicing approach is unacceptable and urgently needs some review and adaption!!!
We missed our flight from Sanya to Shenzhen last Sunday due to the fact that only one check-in counter was open and we had to wait in line for more than 30 minutes. Once at check-in, we were refused and were sent to the ticketing counter, where we were told that we can only fly to Shenzhen the next day. We therefore had to buy a new ticket on another airline and were told that we can apply for a refund for our tickets.
We have now tried the following:
– Applying for a refund online on your China website => NOT POSSIBLE, whenever we click on the refund section, we need to apply for new credentials and we never end up on any refund mask
– Applying for a refund online on your Hong Kong website => NOT POSSIBLE, the refund mask doesn’t allow to press the submit button
– Calling you on your international hotline => NOT POSSIBLE, it says the number called is currently not reachable
– Emailing you on three different email addresses => NOT POSSIBLE, we received ‘message sent failed’ when emailing each of these email addresses
– Contacting you via facebook => NOT POSSIBLE, you are not allowing visitors to leave any messages. Probably because you want to avoid any complaints….
I waited way too much time trying to contact you. Please contact me IMMEDIATELY!!!
Your customer service is like the worst ever. No support at the airport after missing a flight, no proper working refund-website, no working e-mail adress, no working telephone numbers. I am really wondering if you maintain your planes the same way as your contact informations and customer relationships. Hope not.
I traveled from Delhi to Auckland on 8th November by Flight n.CZ 3028/CZ 305 and back to Delhi on 5th March 2016 by flight no.CZ/306/CZ 3027. In return flight I booked a JVC 55″ TV in fragile category.My wife was also traveling with me who was very sick at that time.
The packing of the TV seemed Ok at the time of its arrival at Delhi and I thought that the item must be intact but, when I got the packing open the screen panel of the TV was found cracked.
Since TV was booked from Auckland I asked my son to take up the matter with airlines. But no response has been received from the airline till far.Please inform to whom we should contact.
Ajit Singh Tomar
Ticket no.784-9388689991
What is your official policy on use of i phones on flight mode for using Kindle books. Some of your flights seem to permit them and some aggressively stop their use. On the long haul flights over 10 hours Westerners need to read a book. We are not interesting in watching some junk movie that kids like watching.
This was the worst airline for connecting domestic or internationally. Stay away or you will miss flights like I did due to their new baggage collection and security check measures at everyone turn and no leeway to help delayed passengers connecting to flights if they don’t meet the 40 minute check in rule. I missed a flight by 10 minutes and the plane was still on the ground. Unwilling to let me on. Yet they were willing to give you extra transiting time (its normally 24 hours) because of hotel stays if you missed a flight. I am writing a letter of complaint.
I tried to call your customer representative regarding my full refund of unauthorized transaction on my credit card. Would you act accordingly on this issue. Thanks for your prompt response.
Hi
I couldn’t call Yangon contact, 0095-1250016.
Could you provide the other no or do their office close for Weekends?
Thanks.
Ms.Tin
Dear Sir, / Madam,
will you kindly provide us the valid contact number of your GSA in Jeddah, Saudi Arabia.. thanks.
Dear Sir
We are a group and we will to have travel to Urumchi, so please let me know the new address of Southern China airline office in Tehran to get the tickets.
Thank you in advance
With best regards
Masoud Aghabalaei