Brussels Airlines Head Office
Brussels Airlines SA/NV – 100-102,
Avenue des Saisons, box 30, 1050 Brussels,
Belgium
Brussels Airlines Reservation
0902 51 600
078 18 88 89
+32 2 723 23 45 (international)
Office Address
Brussels Airlines
b.house
Brussels Airport bld 26
Ringbaan
1831 Diegem
Belgium
Fax +32 2 753 49 31
Customer Service – Worldwide
Australia 612 – 9767 4305
Austria +32 2 723 23 29
France 0892 6 400 30
Israel 1 809 49 1000
India 91 – 11 5151 7141
Japan 81 – 03 3230 1537
Kuwait 965 – 245 3130
Lebanon 961 – 01 789 987
Mexico 52 – 55 5255 2266
Netherlands 0900 04 00 810
Switzerland +41 – 44 511 83 05
Sweden 08 585 36 547
Spain 807 220 003
Singapore +32 (0)2 723 23 62
Russia +7 – 495 662 31 72
UAE + 971 2 6271400
UK 0905 60 95 609
USA 516 296 9500
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Web Check-In
To check-in online click here
Flight Status
To check Brussels Airlines flight status online click here
Baggage Information
Checked Baggage: On shorthaul flights you are allowed to carry one bag with max 20kg weight. Business Class passengers can carry up to 30kg. On longhaul flights economy class passengers are allowed 2 bags with max 23 kg and business class passengers are allowed weight up to 32 kg.
Hand Baggage
On shorthaul flights you are allowed one bag with max 6kg…b.flex passengers can carry up to 12kg and b.business class passengers can carry up to 16kg two bags. On long haul flights you are allowed one bag with max 10 kg while Business class passengers are allowed 2 bags with max 16kg. Visit the website for more details.
Lounges
Business class passengers and frequent fliers can enter Brussels lounges at A Terminal and B Terminal. The lounges offer wifi, TV, showers, business centers etc.
Track Lost Baggage
To track lost baggage click here
Brussels Airlines Destinations
Brussels Airlines destinations include Austria, Croatia, Denmark, Finland, Greece, Hungary, Malta, Latvia, Italy, Norway, Poland, Portugal, Slovenia, Spain, Sweden, Switzerland, Ukraine, UK, Canada, US, Angola, Cameroon, Egypt, Ethiopia, Ghana, Guinea, Kenya, Rwanda, Senegal, Togo, Uganda, China, India, Israel, Thailand, UAE and more.
About Brussels Airlines
Brussels Airlines was founded in the year 2006 and is the result of an alliance between SN Brussels Airlines and Virgin Express. Operating from its base at Brussels Airport, Brussels Airlines flies over 300 flights daily to over 65 destinations including 20 European countries in addition to 16 destinations on the African continent. Brussels Airlines is a member of Star Alliance. In 2008, Lufthansa Group announced its purchase of a stake in the Belgian company. The airlines in the Lufthansa Group carried 63 million passengers to 208 destinations last year. A total of 5.8 million passengers flew with Brussels Airlines and its partners.
I have been trying to get compensation for a cancelled flight since August and have been liaising with a Rohit RAI in customer relations. I have sent so many emails and Rohit RAI has now lied three times on different emails of when my travel company was informed of the flight cancellation and has not provided any proof of the company being informed. The first date given was the correct one which was the day before and when this was realised the date was changed in a further email to the month before. When this was pointed out the date was changed again. It is obviously complete lies in order to avoid paying compensation. I am disgusted. More recently after pushing the matter all our personal bank details were requested for compensation and then Rohit RAI replied with another lie and change of date stating we are not eligible for compensation. Brussels airlines are a disgrace.
I have also experienced Rohit Rai’s unpleasant behavior. In my refund case he insisted three times on the fact that I should provide him with addresses and bank details for all my fellow passengers (despite the fact that I was the one who bought the tickets for all of us). He furthermore requested a signed document by all fellow passengers confirming that I could claim the refund in their names. This is obviously in no way a legal procedure. When I told him that this was absolutely unacceptable he just had the impudence to repeat his requirements. A few days after the exchange with him – and of course without having given him these details – I received a refund, which proves that he had been lying to me.
I travelled to Freetown, Sierra Leone, on April 24, 2018, at the luggage claim, i discovered that 2 of my suitcase had the locks clipped, but my first thought was that it was a random check, hoping nothing was stolen, I had a sick husband with me who is on dialysis, I had to leave so I can do his dialysis at the house, I opened the suitcases, and found out that items were missing. I was disappointed, I complained to Brussels at the Lungi Airport at the office in Freetown when I went to confirm my departure and he told me to complain when I get to the USA, it might have happened at Dulles at the random check. I lost 4 leather dining chair covers ($40.00) 3 /3pc sets of boys shirt, (pants, t/shirt, shirt) costing $10.00 each $30, some jewelry, etc. This is very bad that you cannot trust airline baggage employees or those who check luggage. I need a response as soon as possible. I love travelling with Brussels Airlines.
TEOPISTA NDAGIJE
Jan 14, 2018
This is my second time to travel with Brussels Airline. The first experience was when they lost my baby stroller and got it after complaining to customer service. This time returning to USA my luggage was lost and tried to contact the telephone that was given after filing report, nobody seem to answer. I tried the offices on Terminal one(7187511201), the gentle man who answered told me to call the same exact # that was on the lost and found form and said to me that they are hard to reach. And indeed they’re hard to reach because even when you contact the # it states, “The voicemail is full try later.” This sucks!!! I don’t know why they have those stooges sitting on the desk not answering the phone. Shame, shame, shame!!!! This will be my last time to travel with them.
I believe this is a dishonest airlines. I flew with them in Europe. They offered me the chance to buy a check in bag before flying to Budapest for a reduced price. I paid for it and received confirmation. When I got to the airport I was advised I had paid for my return ticket which is not what happened. I was forced to pay 45 more Euros to fly. When I went to return they told me I had not paid for the return flight. When I advised the clerk he told me I had actually paid for the original flight and that I should not have been charged the extra fee. I have tried to write the Airlines about this overcharge and never get a response. It is almost impossible to lodge a complaint with them that actually gets a professional and timely response. They clearly are taking advantage of people. Beware.
My mum got injured in a Brussels flight from London to the Ivorycoast. I have sent them email to enquiry no response. Even email their chief executive. I am going to take further action.
I have heard that your planes have stopped serving Halve on Israeli flights.?
I am disgusted that you would jeopardize a company that employs many many Palestinian workers and you now put their livelihood in jeopardy.
Shame on you BA you ought to think out your actions before you harm innocent civilian workers.
You have no regard for people’s welfare and if you cared even slightly you would not make employers of Palestinian workers pay for your I’ll conceived PA attempts .
I will never use your airline until you reinstate Halve products.
I will now fly to Israel in Sept with Monarch.
I will be forwarding my concerns on social media and informing all supporters of Israel of your actions.
P Edward
Can’t contact customer service. Told me I can’t email the address I have and can’t call the international numbers from my phone without costing a fortune…. not very helpful
I travel extensively and have had few, if any problems with any other airline–that all changed when I flew Brussels Airlines. Last minute flight cancelations and so much more. I have had the same poor customer experience with this airline as Charlotte. Very difficult to reach except by email and then the company’s response time is weeks or months in the making. Such a lack of focus on the client!! This airline would be my last choice to fly with in the future.
My family traveled using Brussels from Africa to Brussels. They enjoyed this flight and customer care was wonderful. When they changed their flight from Brussels to North America, customer services dropped completely. The attendants were rude and unfriendly. I recommend that, Brussels trains its personnel from Brussels to USA on customer care.
Can I please be given an email address to which I can write to obtain confirmation about the status of my request to book in golf clubs on my flight from Manchester to Porto on 2nd April, whether I can use the checked baggage allowance of 23 kg. to cover it at no extra charge, which is what I have been told over the phone, etc.
The stupid airline sent me this and no contact details. I’ve tried looking for their number online and can only see a premium number for England. My first time booking this flight and hope it’s the last. I’ll send an email, but reading comments here I can see they don’t reply to emails. Why can they just have a landline(fixed phone) number for each country
(SN372/10MAR) BRUSSELS AIRLINES INFORMS YOU THAT THE AIRPORT OF DOUALA WILL BE CLOSED AS FROM 1 MARCH UNTIL 21 MARCH. BRUSSELS AIRLINES WILL KE EP ON OPERATING TO YAOUNDE. PLEASE CONTACT YOUR TRAVEL AGENCY OR BRUSSELS AIRLINES TO CHANGE YOUR TICKET TO ANOTHER DATE OR FOR A DEPARTURE OUT OF YAOUNDE. WE APOLOGIZE FOR THIS INCONVENIENCE OUTSIDE OUR CONTROL. THANK YOU FOR FLYING BRUSSELS AIRLINES.
I lost my luggage when traveling to Free Town, via Belgium. From London Heathrow Airport, Terminal 2.On the 27th October 2015. I’ve fill in a lost property form and uptill now haven’t heard anything. It’s been my worst trip ever. can you help please.
I never advise anyone to ever use SN Brussels air. If u ever get aproblem, they never offer help and you dont even know who to contact. They rip people of their money!!! Shit service
Can anybody tell me why Brussels Airlines have failed to acknowledge 5 emails concerning Flight cancellation claim? I filed the claim in July 2015 and up to now no one has responded back to my emails. What kind of customer service is this?
Dear sirs,
I would like to express my sincere appreciation and thanks for the services received from Mrs. Vervliet Christel, during my flight no. SN3290 dated June 1st, 2015 from Tel Aviv to Brussels.
The professionalism of Mrs. Christel is admirable and I would like to thank her via your channel for the unique service provided during the flight.
Sincerely,
Nissim Hasson
This is the most pathetic airlines anyone could travel with. Their customer service is unhelpful and there is no process or updates for any procedures with this airlines. Non responsive to emails or calls for lost as well as damaged luggage. I urge no one to travel with them, very disappointing!
My father was traveling to africa with brussels airlines. He had 2 hand baggage.. We called the customer service to ask before his travel day and was told that if passenger has medication in his bag there will be no charge for it……but when he arrived at airport jfk station manager ana lemos didnt allow him to take it on board..we were ready to pay for it and asked to let him carry it. My father has letter from his doctor that he cant travel without his medications. Station manager told us there will be no chance to take it on board and at the gate if they see it it will be taken from him. However after he boarded he was not feeling well and when he arrived to africa he went to the hospital right away because he didnt take on time his medication. We are gonna go legal on this.
I have been unable to receive credit for accrused mileage on flights on Brussels Airlines with my US partner.
We are very disappointed from this airline company which denied our complaint regarding our luggage damage.
We sent pictures that show that the damage could obviously only have occurred between airports, when the luggage was under the responsibility of Brussels airline. We only ask for reumbursment of the damaged suitcases. Their negative answer demonstrates that their customer relations are not satisfactory and we will never travel with this company in the future.
I sent 2 e-mails to custom services about damaged baggage and did not receive any reply. Can anybody tell me why Brussels Airlines have failed to acknowledge my 2 emails concerning damaged baggage?
Do you have email contact addresses for Brussels Airlines Customer Care? Unfortunately my BlackBerry will not work with their Webforms.
Please make all customer care centres aware that with the increasing use of Smartphones, webforms are an unprofessional method of communications much like noreply@ responses.
An early response will be appreciated as I need to negotiate extra hand baggage on a special case basis before the flight at the weekend.
Can anybody tell me why some of our bags did not arrive in Entebbe and no information yet from anybody despite endless trips to the airport? If my bags not found how will I be compensated for all my memories, and belongings. How do you guarantee that my photos and personal documents will not land in the wrong hands?
Can anybody tell me why Brussels Airlines have failed to acknowledge 3 emails concerning damaged baggage?
did you call the customer support? just email might not help
according to the latest info from your baggage service system, our baggages, ref as BRULH20409 nAME: MOJMIR have been ALREADY received in brussels airport, please can you deliver to us now as you have promised.
your customer service phone is completely not working.
please do deliver our baggages to our recorded address.
thank you
ichun huang
Mojmir Jericijo
call the customer service
Last week I cancelled my flight to Africa (initially scheduled for 19th August 2011, with SN Brussels)!
Since, I never heard anyrhing from them,No refund no concelation confirmation email
NOTHING! Does this company have a customer care?
I would like to know how much must be paid for the luggage in extra.how much by suitcase 23 kg and 32 kg
call the customer care for specific details..