All Nippon Airways Head Office
Shiodome-City Center, 1-5-2, Higashi-Shimbashi, Minato-ku,
Tokyo 105-7133, Japan
All Nippon Airways Customer Care
Japan
0570-029-709 (domestic flights)
03-6741-1120 / 06-7637-6679 (international flights)
0570-029-075 (flight information)
0570-029-123 / 03-6743-3885 (internet help)
0120-029-787 (toll free)
USA
1-800-2FLY ANA (1-800-235-9262)
Brazil 0800-890-0288
International 310-782-3011
Hearing Impaired
1-800-235-9262(toll free)
ANA Baggage Assistance
0120-007-952
0476-34-7814/15
ANA Mileage Club
0570-029-767
OFFICES
Japan
ANA SQUARE
Shiodome City-Center B2, 1-5-2 Higashi-Shinbashi,
Minato-ku, Tokyo
UK
London Office
4th floor, Hythe House 200 Shepherds Bush Road London W6 7NY
Phone <44>(0)20-8762-8977(UK)
USA
Los Angeles
Gramercy Plaza 1F, 2050 West 190th Street, Suite 100, Torrance, CA 90504
New York
1251 Avenue of the Americas, 8th floor, New York, N.Y. 10020
San Francisco
555 Twin Dolphin Dr. Suite 350 Redwood City CA94065
Washington, D.C.
1101 16th Street, N.W. Washington, D.C. 20036
Chicago
O’hare International Airport Terminal 1, Chicago, IL, 60666-0467
Honolulu
300 Rodgers Bldg. No. 47 Honolulu International Airport Honolulu, HI. 96819
Austria
01-7956-7360
France
Paris Office
29-31 Rue St. Augustin 75002 Paris
Phone 0820-803-212
Germany
Frankfurt Office
Rossmarkt 21, 60311 Frankfurt am Main
Phone 0180-3000309
Ireland
1-850-200058
Netherlands
0900-6666666
Norway
810-00-011
Switzerland
Geneva Sales Office
WTC II 2F 29, Route de Pre Bois, 1215 Geneva 15
Phone 0844-803545
Russia
Moscow Sales Office
World Trade Center (WTC)
Room 606, Mezhdunarodnaya-2 Building,
12 Krasnopresnenskaya Nab, 123610, Moscow, Russia
Phone <7>495-258-2370
Korea
Seoul Office
Room 1501, 15F Center Bldg. 91-1,
Sogong-Dong, Jung-Gu, Seoul
Phone <82>02-2096-5500
Taiwan
Taipei Office
3F-3, NO129,Sec.2, Chungshan (Zhong-shan) N.Road, Taipei
Phone <886>02-2521-1989
Thailand
Bangkok Office
2F C.P. Tower, 313 Silom Rd Bangkok 10500
Phone <66> 02-238-5121
Singapore
Singapore Office
80 Robinson Road, #18-01 Singapore 068898
Phone <65> 6323-4333
Indonesia
PT. Prima Cahaya Angkasa Cemerlang
Permata Kuningan building – 6fl
Jl. Kuningan Mulia Kav 9 C Jakarta 12980
Phone <62> 021-837-80-687
Malaysia
Kuala Lumpur Office
Suite 11.01, Level 11, Wisma Goldhill 67, Jalan Raja Chulan,
50200 Kuala Lumpur
Phone
<60> 03- 2032-1331
UAE
Sharaf Travel
No.6, Saadiyat Tower, Electra Street, Abu Dhabi
Phone <971> 02-6760900
India
Jet Air
202, Aza House, 24 Tumer Road,
Bandra(West) Mumbai 400 050. India
Phone <91>022-
6147-0787/6147-0737
Hong Kong
Hong Kong Office
Room 1908, Tower 6, The Gateway, 9 Canton Road,
Harbour City,Kowloon, Hong Kong
Phone <852> 2810-7100
China
Beijing Office
2F Beijing Fortune Bldg., N200, No.5 Dong San Huan Bei Lu,
Chao Yang District, Beijing
Phone
4008-82-8888
<86>010-8559-9292
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Book All Nippon Airways Flight
To book All Nippon flight online click here
ANA Flight Schedule
For domestic flights click here
For international flights click here
Baggage Information
Checked Baggage: Economy Class passengers are allowed to carry 20 kg while Premium Class passengers can carry upto 40 kg.
Hand Baggage: Hand baggage should not exceed 10kg weight. For more details visit the website at www.ana.co.jp
ANA Mileage Club
ANA mileage is a frequent flier program of All Nippon Airways. A member of the program can earn miles every time they fly with ANA or its partner airlines. Miles also can be earned on booking hotels and car rentals. To join right now click here
About All Nippon Airways
All Nippon Airways is a Japan-based airline founded in the year 1952. Also known as Zennikku or ANA, the airline is the largest in Japan and operates to over 70 destinations worldwide. All Nippon Airways operates from its main hubs at Haneda Airport; Kansai International Airport; Narita International Airport and Osaka International Airport. The airline flies to Japan, USA, Mexico, Caribbean, South America, Hawaii, Canada, UK, Germany, France, Europe, China, South East Asia, India and the Middle East. ANA is a member of the Star Alliance, a global airline alliance. The ANA group’s subsidiaries include Air Nippon, Air Japan, Air Next, Air Central and ANA & JP Express.
My husband and I were on our last leg of our flight from our trip (MNL-NRT [ANA} and NRT SFO-LAS-LAS-SFO-HNL {UNITED}) on 21 January 2019. We checked in 3 pieces of baggage with United Airlines of which 1 piece weighed 59.5 lbs, and were told to pay $200.00 ANA for the over 50 lbs baggage.
I wanted to know why ANA asked us to pay $200.00 for an over the 50 lbs limit fee when we are both 1K United Mileage Plus and holding paid First Class tickets (SFO LAS SFO HNL), and Business class tickets from Manila to Narita (ANA) and Polaris Business Class from Narita to San Francisco).
Your attempt to collect $200 did not jibe with your baggage policy which states, “If a codeshare flight for flight operated by another airline is included in the itinerary, the baggage rules of the other airline may apply. In this case, United was the Codeshare for our flight out of Narita, and was also the ticketing airlines since I made our reservations online thru United.
Per ANA and United Checked in Policies, we were entitled up to 3 pieces of baggage each, and up to 70 lbs weight limit, and I couldn’t find any information that applies to this particular situation.
I would like to commend two wonderful ANA check in personnel for their kindness, understanding and efficiency to myself and my wife. We were taking ANA flight NH 804 on December 5 this year. It was a code share ticket so not issued by ANA. Unfortunately, it had not been processed properly by the issuing airline[not ANA] so there was a problem. Ms Serene Goh[ANA Staff[ and Tobby See [Pax service] made sure we made our flight when it was likely that other airlines would not have gone the extra mile. I would like to thank ANA once again for their good service and these two staff especially .
Dear customer support,
I writing this letter to thank you for good taking care and a superb service.
On Nov 1, my wife and I were passengers of the flight NH807, bound for Bangkok, seat number 12H and 13K. At the beginning of the flight my wife had a skin allergy but it was soon noticed and urgent taked care by one of your staff, Ms. Minorikawa. Even though the allergy has been reduced but Ms. Minorikawa and some of your staffs, so sorry that I didn’t get the names, still came and checked on us for the most comfort.
So, please pass thought our deep appreciation and thanks for their support on the flight. It was one of our best experiences to fly with ANA.
Best regards,
Sirin Wangspa
Sakuntala Wangspa
My luggage was over 23kg when I left Singapore on 20 October for Narita airport. I took a domestic flight from Sapporo to Haneda on 25 October. Upon my return to Singapore on 30 0ctober, I was told to pay 6000yen because my luggage was heavier than 23kg. Why on both occasions when I took your ANA flights, nobody said anything to me! We were travelling in a group of 10 pax and some of the bags were lighter than 16kg. I could have bought another luggage and still have spare cash from the 6000yen.
ANA – this is not fair practice and doesn’t look like your “goal to be the world’s leading airline group in customer satisfaction and value creation”.
Hi
My husband and I booked flights on ANA from Singapore to Tokyo and back, as well as internal flights on ANA between Tokyo, Sapporo, Osaka and back to Tokyo. We were going to spend time mainly in Hokkaido and Osaka from late September to early October. Most unfortunately, There has been problems in both areas. I’ve not been able to reach the ANA office in Singapore by phone. Could you contact me so I can furnish further details and you could advise us how ANA can assist?
Hi good day.
I would like to inquire on the procedure on web check in as I am having difficulty on how to do it. Hope you can help me.
Thank you.
My significant other was on flight NH175 that diverted back to LAX after 4 hours into a flight to Narita last night. I understand you had your reasons to take such measures (though it’s beyond my understanding), but I hope you know how important it was for us to spend that evening together. We’ve been in a long distance relationship and it’s been a while since the last time we saw each other. Only had two guaranteed days to spend together and just wasted one. I can only hope that you understand we cannot get that time back. Very disappointed.
The ANA lounge in Fukuoka Domestic South is a disgrace! There is small bag of rice crackers to eat. This is not a proper Star Alliance lounge! This is an embarrassment and ANA has totally disrespected Customer Service. Why do they open the door?
This is about baggage claim. I took a flight from ANA travelling from 20-12-2016 to 28-12-2016 depart from KL-Haneda-KL. My luggage was broken when arriving in KL, so I made a claim from ANA. The local agents replace me a similar size and pattern of my broken luggage. That seems good to all. Unfortunately, this year March 2017 I am using this claimed luggage for the first time to Bangkok, the moment when I arrived Bangkok that REPLACEMENTS luggage was BADLY damaged. I am writing this email is to inform ANA Malaysia please notify your local agent kindly work for a better service and quality of baggage claim to your clients.
Please school your staff at Bangkok International Airport that Star Alliance Gold members are allowed 3 bags and not 2. I am departing tomorrow again to Narita and on to LAX vïa United. I am a Star Alliance Million Miler and being told to pay for a 3rd bag is getting very old. Your staff in Tokyo told me there was no reason for me to be charged.
THIS IS ABOUT BAGGAGE CLAIM — My wife and I took NH 835 from Narita to Jakarta on Monday, Feb 6th. Original flight was from CVG through American Airlines. Our checked in luggage did not show up in Jakarta on flight NH 835 on Feb 6h. We filed a claim CGKNH11245. Baggage Claim in Jakarta promised to deliver luggage to BWX for us by Wednesday, Feb 8th but the luggage did not arrive in BWX until Friday, Feb 10th. We came to Indonesia to attend a funeral service and all of clothes, shoes, essential things we need on a daily basis and we have to get the items we need locally. This has caused a lot of heart burns and inconvenience. We are seeking compensation. Please advise. Thank you.
i am looking for my fefund for my flight that was canceled due to bad weather.
flight no. 5891
flight date 06-09-11
from chicago to appleton
e-ticket no.2057988005962
united air lines send you people an email for this refund and its just about 2 months now and we have not heard from you
kindly call the customer care
Please let me know the e-mail address where I can discuss your service quality and responsiveness to customer inquiries.
My flight was delayed by more than 4 hours and the ground staff, although it appeared trying its best, was not well informed or just incompetent.
Passengers and children were left in the unknown of indefinite, while the plane was grounded in Shanghai, 3 hours away….
This is not a sign of improvement that is desperately needed for Japan to regain trust in the world.
You are representing Nippon and the StarAlliance, but the way you continue dealing with bad news suggests that the impairment test on Nippon fails and assets should be written off.
Best regards,
Bjoern Molzahn
Today’s world is all about communication, if you need support, I am more than happy to help out.