Office Address:
4333 Amon Carter Blvd,
Fort Worth, TX 76155,
United States
Support:
Phone:817-963-1234
Email:info@amstock.com
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One bag carry-on: No charge
Size: 45 in/114 cm (carry-on)
Charges may apply for excess baggage.
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– Admirals Club® Lounges: American Airlines has over 40 Admirals Club lounges worldwide.
– Flagship LoungeFlagship Lounge®
AAdvantage
Earn AAdvantage miles when you fly on American Airlines or any of the participating airlines. And members can redeem miles for flights to almost 950 destinations worldwide. You can also purchase miles and even gift to a friend or family member. To join click here
About American Airlines
Founded in the year 1930, American Airlines is one of the largest airlines in the world that has its network throughout Middle East, Europe, North America, Far East, Oceania, Africa and Asia/Pacific. The airline has its headquarter in Fort Worth, Texas. American Airlines, which was formerly American Airways, Inc., was born with the consolidation of more than 80 small airlines into The Aviation Corporation.
American and its regional airline affiliates, American Eagle and the AmericanConnection airlines, serve approximately 250 cities in over 40 countries with, on average, 3,400 daily flights. American Airlines has over 88,500 full-time and part-time employees worldwide. In 2009, American carried approximately 85.7 million passengers
American Airlines has its hubs at Dallas/Fort Worth International Airport; John F. Kennedy International Airport; Los Angeles International Airport; Miami International Airport and O’Hare International Airport. In 2010, last year, American Airlines was listed at #120 on the Fortune 500 list of companies.
AmericanAirlines, American Eagle, AmericanConnection, AA.com, We know why you fly and AAdvantage are registered trademarks of American Airlines, Inc.
I wanted to give special thanks to Melanie Tuker from American Airlines Central Baggage Resolution for her outstanding customer service, My boyfriend had a flight to Cuba and when ge got there his three piece of luggage were lost, 4 days after 2 of the luggage was found thanks to Ms. Tuker assistant she called me and follow up on the luggage until he picked them up. Thanks again, hope they were more people out there like her.
This is to advise you of our dissatisfaction on the awarding of our rewards for the flights indicated below.
Unfortunately, even after numerous telephone calls, neither my husband nor myself received all of our mileage from our trip last fall.
More than 5,000 miles for each of us were involved. Therefore, based on the lack of service we have received regarding the registering of our rewards, we are inclined not to fly either American or British Airways in the future.
Thank you.
American Airlines Reservations Redeem Miles My Account Deals oneworld
Destination
Status
Award Miles
Elite Qualifying Miles
Elite Qualifying Segments
BRITISH AIRWAYS
0553
10/22/2016
FCO
LHR
BRITISH AIRWAYS
0049
10/22/2016
LHR
SEA
BRITISH AIRWAYS
6728
10/04/2016
SEA
PHL
BRITISH AIRWAYS
1575
10/04/2016
PHL
FCO
I will be glad to leave a summary of my round trip from St. Louis, MO to Austin, TX, on April 27, 2017, after my follow-up with Customer Service regarding baggage.
I want to thank everyone for finding my lost pink garment bag. I was on a holiday to Eagle/Vail CO to see my granddaughters. On the first leg of the flight the flight attendant ask if I would like to keep it hanging up front, which I just usually keep it with me and put it in the overhead. Well, I completely forgot about it,as I was telling the Captain what a brilliant landing it was.
Inside the child’s size pink garment was a sequined lace rose petal dress which was also pink for my 2 year granddaughter. I was so heartbroken, I never thought I would see it again.
I got right on it while in Eagle, and a little over 2 weeks it arrived at my door in perfect condition.
SO, THANK YOU AMERICAN AIRLINES, YOU ARE THE BEST!!!!
Cheers,
Catherine
My name is Leatha -Wilson Wall and on 9/18/16 I left on flight 4862 at 2:20pm from Florence Regional Airport with one stop in Charlotte to New York for a family family reunion. The ticket agent took my garment bag but but did not give me a receipt . My baggage was lost and not found until Tuesday 9/20/16 It was returned to me around 7:00PM. I was unable to attend the main event on Saturday because I did not have time or cash to go out and purchase new items. I would appreciate if you can give me some reimbursement on part of the fare and extra that i incurred. I paid. I changed my time from returning on 9/18/16 from 6:30am to 8:29am and was charged an additional $125.00 . MY CONFIRMATION # WAS 7209781722444. It was a short but very stressful trip for me. Thank you for your help.
Letter to Mr.William Douglas Parker,CEO,American Airlines.
I was treated like a leper by your personnel in both Lawton, Oklahoma and Dallas Fort Worth Airport, TX. I want my 65,000+ miles and $147 returned.
My saga begins on July 29, 2016 when I made reservations for myself and my sisters to fly to Spain on September 8 and return September 16. Our mother passed away at the age of 101 in October of 2015. One of us had the opportunity to be living in Spain this semester, and so we decided to honor our mother to celebrate her life and just be together, since we have no parents anymore.
I made the reservations for all of us. I had to enter passport numbers and expiration dates on the online reservations. I followed up with AAdvantage via phone to make sure everything was in order, since my sisters are in their 80s and I was to shepherd them through the Dallas airport. Our flight was scheduled to leave for Spain at 4:40 PM on September 8. Again, my passport information was right there in front of the AAdvantage agent, showing the expiration date of November 16, 2016, but nothing was said.
I arrived at 8:45 AM on September 8 at the Lawton Airport only to be refused admission to the plane because my passport was not good for three more months. I asked to at least be allowed to fly the Dallas portion of my itinerary so that I could rent a car and fix the passport issue. I was told no. I was not given any reason why I couldn’t fly to Dallas on the existing itinerary, just “No.” She was unable to help me, she said. I sat down at the airport and called the US Department of State in Dallas. They were more than happy to accommodate me. So I gathered up the necessary documents and drove three hours to Dallas.
The Department of State in Dallas issued me a new passport with no problems at all. They even expedited the service, since they read my itinerary and knew I needed to leave for the airport from downtown Dallas quickly and catch the flight leaving at 4:40 PM. I received my passport and arrived at the ticket counter just as the plane was boarding. I was advised that I would have to carry on my luggage but all my paperwork was in order. I just had to hand over an ADDITIONAL $1800 on top of the $1300 my ticket had already cost. The reason: I had changed my itinerary! I informed the woman that I did not change it, the airline refused to honor my ticket. I explained that AAdvantage had not said anything about my passport being an issue, and it wasn’t my fault that Lawton would not honor my ticket. She said, in a nasty tone, “Well, it’s not my fault either.” She continued to say that she had no way of knowing what had been said to me or not, just hand over $1800 if you want to fly. I told her I didn’t have that kind of money. I asked her if I could use frequent flyer miles. She said she wasn’t authorized to do that. I called my sisters crying. They were already on the plane. They both told me to use their credit cards to pay the additional amount. The woman at the counter refused to accept the credit card numbers. She wanted my sister or sisters to get off the plane and bring the card or cards to her. I called my sisters again, crying that I wouldn’t be able to join them in Spain. By this time, they were crying too. I then asked for a refund on my ticket. The woman handed me an envelope and a copy of my ticket and said, “Send that in.” I told the woman at the counter that she needed to find another job, perhaps as a researcher in a dark hole because she was certainly lacking in empathy and people skills. She was unnecessarily rude and patently disinterested. I left the airport in tears from the stress, disappointment, and exhausted from all the driving. I was so upset I couldn’t find my car. The airport patrol saw me and stopped to help. They found my car and helped me with my luggage. I then drove another three hours to Austin from Dallas, hoping I could get a flight, hoping that maybe someone in Austin or San Antonio would be easier to deal with than the horrid person at DFW American.
During that ride on I-35, I called the AAdvantage desk. The lady who answered, Jan, was absolutely wonderful. She heard my story, and said, “Let me see what I can do.” It took about 45 minutes, all my frequent flyer miles and an additional $147, but I had a flight booked to Spain on the following day. She was even able to arrange for me to be on the same flight as my sisters coming home from Spain.
Why couldn’t this transaction be done at DFW? Why were the people so hateful? Why wasn’t I told the airline rule was three months out? Everyone I spoke to could see my record in front of them. Someone could have mentioned it. And oh, by the way, three months out is incorrect. According to the Department of State that issued my passport that day, six months is required.
This is not the first time American Airlines has cheated me. I never received a refund of $90 for an upgrade to a first class seat on a flight that did not fly, but left me sitting in the Oklahoma City airport for eight hours. Then, my husband had a $300 flight to Virginia to visit his daughters. He had the gall to have a nervous breakdown on that day, and I have the doctor/hospital bills to prove it. When I asked for a refund because of the medical issue, I was told “No.” I do not, cannot, understand how situations like this are not immediately remedied. Why do you bother to print all that nonsense in the airline magazine about caring for customers and then let things like this happen?
I am still very upset over these incidents. Please, just give me back my miles and my $147. If you really are caring, give me back the additional $390. Again, please. Don’t cheat me again. Give me back my miles and my money.
I submitted a claim and documentation in Sept. for expenses incurred in Italy due to delayed baggage and have not received a response. Phoning to check on the status of my claim resulted in being put on hold for over 30 minutes. The next time I called and was connected to another number, the mail box was full so I was unable to leave a message. I need a resolution in writing so I can pursue another avenue for reimbursement.
My son and his bride were to leave on their Hawaiian honeymoon from the Lubbock , TX airport on American Airlines at 6:00 am 6/24/14. TSA was short staffed and the line at security wrapped around the inner building. My son, who worked at that airport during college, said he had never seen such a line, not even for Christmas.. They arrived at the gate 7 minutes before flight time and were told they had needed to board at least 10 minutes before flight time. They were denied access to the plane as they observed the pilot come from the restroom and board the plane. Contrast that to his sister’s flight home at the same time with Southwest Airlines. The pilot thanked the passengers for their patience as they boarded the final passengers who had been delayed at security. He said at that time of day, there would be no problem making up those few minutes. My son and daughter in law were told there were no connecting flights for the rest of the day and that they may not be able to get out the following day.. Their flight from Dallas was to leave after 10:00 am, some airline could surely have gotten them there in time for that flight. Their travel agent has them on an 11:55 am flight today (6/25/14). During the most joyous time of their life, you needlessly broke my children’s hearts!
I need an AA E-mail address to answer the following question. “We own a house in Canada and one in Uruguay. We would like to use AA service to go back and forth once a year. AA has connecting flights through Miami and NYC. Is there a transit section in either airport where you are not processed through U.S. immigration to catch your connecting flight? My wife is a resident of Uruguay and has a multiple entry visa for Canada but her passport is Cuban.”
My husband and I had a flight on Feb. 13 on Flight 510 from Phoenix, AZ. to Chicago,IL. We were both seated in first class. We both commented on what a wonderful stewardess we had on this flight. From the minute we got on the plane until it landed she was attentive to the needs of everyone in first class. She was so pleasant and we could tell she really enjoyed her job. It is people like her that make the flighting experience most enjoyable.
We were un packing our suitcase and got out MY IPAD and it was shattered ( screen ) and what should I do I might sue
On the 7th of January 2012 I took flight AA 162 from HAWAII to LOS ANGELES AA 2400 to DALLAS to BALTIMORE AA 1678 then to my final destination – Afghanistan. Upon my arrival in Baltimore on 8 January 2012 I picked up my bags and noticed that part of the content was missing -which was a full set of my sleeping bags. I claimed it immediately with American Airlines Claim Department. Called the department same day on the 8th January 2012 to follow up on my missing items but nothing was found. I made one more phone call on the 11th Jan 2012 from Mannas.
Please let me know what is the status on my claim?
Dear Sir,
Kindly look into the matter, I presume that this is from some con man.
I received the below mentioned email from From: “American Airlines”
Dear Customer,
FLIGHT NUMBER 981
ELECTRONIC 376948076
DATE & TIME / DECEMBER 10, 2011, 12:54 PM
ARRIVING / NEW YORK JFK
TOTAL PRICE / 284.32 USD
Your bought ticket is attached to the letter as a scan document.
To use your ticket you should print it.
Thank you for your attention.
American Airlines. “
Hi,
My name is Ningyu Zhao. I took the flight of American Airlines from Shanghai, China to Los Angeles on June 24. I arrived in LA and passed though the U.S. custom and CBP office around 7pm. I was asked to talk to an CBP officer in the Admissibility Review office right beside the U.S. immigration checkpoint and the luggage area. After I was cleared and went to take another flight from LA to Boston at 10pm, I forgot to take one of my luggages outside the CBP Admissibility office. It is a red luggage with two wheels and one handle. I have my laptop, earphone, clothes, a few documents and degrees with my name on them. I carried it on the plane, so there is no name tag on it. I contacted the CBP office and immigration checkpoint at LA. They said they usually turn the luggage to the airlines. Would you please help me locate and find my luggage?
try tracking your lost luggage here http://www.worldtracer.aero