Contact Air India in New York : Find below phone and address of Air India office in New York
Office Address
Air India, 570
Lexington Avenue,
15th Floor, New York
NY 10022 USA
Airport Address
JFK International Airport
Jamaica, NY 11430 USA
Support
Phone: 001-212407 1368
Phone: 001-718632 0132
Email: [email protected]
About Air India / Indian Airlines
Based in Mumbai, Indian Airlines is a state owned major airline that is managed by the Ministry of Civil Aviation. In the year 2005, Indian Airlines was rebranded as Indian. The airline operates closely with Air India. The airline started its operation on 1 August 1953. For more details on Indian Airlines visit the link here Contact Indian Airlines. For booking tickets online visit the website at www.airindia.in
We had booked tickets through AI for our trip to Udaipur from Bangalore. We had to cancel our trip due to family emergency. Our onward journey was through Indigo Airlines & they are excellent. They have refunded our tickets. The return was sadly by Air India which I now plan never to take. You guys are giving us a hard time & not willing to refund the tickets. I have sent all required documents asked like the ICU medical admission, note from doctor etc & inspite of that you are not issuing a refund.
I had booked tickets in faith, TATA is now operating Air India, but with very much regret I will say they are still working like old system. Mr. TATA should call their customer care number and ask for help, you will come to know how people are spoiling your name
I have called air India customer care many times, but I’m not getting proper reply. Every person gives me new suggestions.
1st I talked to Om, he suggested to go to JFK airport or talk to Air India people on given numbers, but no one answer. Than I talked to Princy, she told me to go to nearest airport for rescheduling. Than Sajid suggested me to talk to my booking agent, Ease My Trip. I am not getting any help from them.
Just now I talked with Sahil, customer care executive, he also suggested me to contact city office. I don’t have air India office address and numbers are not working, no one answer on Air India, New York Air port numbers. Customer care executive says that they are not allowed to give us address or contact number. How strange?
Air India has the worst customer service. I cancelled my ticket 3 months ago and have still not received refund. The India customer service is horrible, first of all no one picks up and many a times the call gets disconnected after an hour. If someone picks up the call they don’t know how to trouble shoot the problem. They keep transferring from one to another person. I really regret booking with air india.
I am trying to reschedule flight for my father, after 1 hour hold, it reaches to one agent, who transfers to ticket agent. The ticket agents never pick and almost after 2 hours, call gets silent and stays silent forever. Air India, please at least provide these services online. How can i change the date if you guys are not picking the call.
Horrible customer service as well staff works for Air India. They don’t want to listen to anybody’s issue/problem but too blame others. The person named Indu was very rude and disrespectful. People has no sense of urgency and was waited to get CS for almost 1 and half hr. Even the upper management has no courtesy to get on the phone and help people in need. The staff hangs up the phone without even answering any questions.
Trying to change a booking for my mom. Called about 12 times. They keep transferring me to ticket agent where no one answers the phone. The worst experience and the worst airline.
I am trying to change my reservation on a business class ticket. I was on call to customer service for 4 hours and yet no response. First a representative answered and she said she has to transfer me to another department and after 2 hours, the call gets disconnected automatically. I pleaded to her the second time saying that I have 2 small kids and cannot stay on the call forever but there is ZERO empathy towards their customers.
I am now not sure how to change my reservation.
Exact same situation for me too Haritha. When things go wrong with them, everything goes wrong, and there is no way they help you. No phones that work, no emails that get responded to.
Same here ! 4 days I have been trying to call and get the reservation changed. They only transfer calls and endless wait till the time the call disconnects. Call back was requested no one called back. No responses to emails. I have no idea how to approach these guys.
Customer service is horrible. been waiting for 30 minutes on hold and still no one answers. Regret booking with Air India . HORRIBLE SERVICE
The AI customer service is the worst I have ever experienced. I had paid for a business class seat from Kolkata to SFO. On The first leg of the flight from Kolkata to Delhi, I was put on an economy plane… had no business class seats as they changed the aircraft. No refund on it since the month of Feb inspite if repeated calls, emails.
That was not the end of the experience. The food service, the indifferent staff and the lack of interest of the employees is sickening. I will NEVER fly on this airline again and would advise others not to as well.
I travelled to India and paid for special seats for me and my wife, when I reached air port they did not gave me a seat, as the booking person did not attach to PNR, I am trying to get a refund have been unsuccesful inspite of several contacts, I sent them a copy of a ticket they want a boarding pass and called new york office they never call back. finally I decided to post it. I hope it helps
Kailash Makhija
My sister passed away and I had to cancel my existing travel reservations to get an emergency ticket to India from Newark. When I called customer service to cancel they told me if I send them her death certificate any time I should be able to get a full refund back. In India you don’t get death certificates instantly. Takes 10 days! I sent it to them as soon as I received it. Now I haven’t heard anything from them. All they told me was I was too late giving them the death certificate. Nothing can be done now.
I will never travel or book air India again in my life. I will pay more for other airlines, AI customer service is the worse I have ever seen
I regret having asked my daughter to travel by AI -she had a disgusting experience – @JFK for not having a hard copy of ticket she had to plead for help – staff was very arrogant and rude – treatment was humiliating – sitting in india I tried to call AirIndia staff @ JFK for help but none of the phones would respond – good thing is – staff was going overboard with courtsies when dealing with white passengers – Air India needs to introduce their Airport staff to “politeness” they don’t seem to know the meaning of this word – A I advertisements are misleading – actually they are rude and unhelpful
This is the worst air line in the world ! Being an Indian I am ashamed that this belongs to our country !! Staff is rude and inefficient as their managers and Bosses! They should all be fired !
I am trying to change travel date on my existing booking on line. It is not going through. I sent an email 3 days ago to for help as suggested by the customer service. No reply yet. Please help me, time is running out. Thanks.
I traveled by Air India from Mumbai to Newark on August 12. The baggage was held up in Mumbai, and it finally arrived today (August 20). No communication was possible with Air India. When I placed a call, the message asked to leave a voice mail, but the mail box was full. What kind of customer service is this? I understand the delay in sending the baggage, but not communicating the status is appalling. No compensation was given to purchase any personal items. I had another three days of stay at the port of arrival before I travelled to my hometown in Virginia. Give me one good reason why I should travel by Air India again. You guys work so hard to bring the standards down. With bad service, no customer care, most TV monitors and lights not working on board, clogged toilets etc., why would I ever want to travel by your airline?
We had to book our ticket from Delhi to Newark. They gave us ticket from Delhi to Mumbai and from Mumbai to Newark. Time we had 3 hours to catch our flight from Mumbai to Newark. But when we got our boarding pass, the lady said she cannot check our luggage to Newark directly and we will have to pick our luggage at Mumbai airport. She said we have three hours and is plenty enough and we will be transferred to International terminal internally. But that was not the case we had to take 15 mins bus ride from domestic terminal to international terminal. Cannot trust air India.
I want to know if the AI flight from JFK to Delhi is opertaing daily.
Thanks
Hi,
I would like to know the office timings of the Air India, NY office.
570 Lexington Avenue,
15th Floor,New York NY 10022
is it open on Saturday?
I would like to carry extra baggage. Could I know how much extra weight I can carry?
I have a domestic ticket booked using FF miles. I have payment of around Rs. 700 pending as the taxes are not covered in miles. My PNR is jdjwm. Can I make a payment calling New York office or send cashiers check. But I only have till Nov3 9 AM. I was holding the phone for an hour but could not get through.
can i pay through cashier’s check if I extended my mom’s ticket from October 10 th to November 29th 2011. I am sending a cashier’s check for 125 dollars today, please let me know
yes you should be able to..call the customer support once and enquire on the same..