Agoda Head Office
999/9 Rama I Road,
The Offices at Central World
27th Floor, Patumwan, Bangkok
10330 Thailand
Agoda Customer Service
Phone: +44 (0)20 3027 7900
Find above phone number of Agoda customer service. You can reach the customer support number for reserving your hotel, cacellation, enquiring rates or for other services.
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Manage Reservation
To cancel or change your hotel reservation made through Agoda click here
Offers/Discounts
To access special offers or discounts offered by Agoda click here. You can filter results by country/city. Some of the top travel destinations in Asia include Bangkok, Singapore, Hong Kong, Kuala Lumpur, Phuket, Bali, Pattaya, Manila and Tokyo. You can also book hotels in London, Paris, Rome, Barcelona, Vienna, Berlin, Sydney, Perth, Cairns, New York, Las Vegas, Toronto, San Francisco, Dubai, Mumbai, Delhi, Buenos Aires and more.
Agoda Rewards
Earn reward points every time you make a booking through Agoda. Members of Agoda Rewards can get 4-7% rewards cash back on every booking. To register to the program click here
About Agoda
Agoda was founded by Michael Kenny in the year 1997. The company provides online hotel reservations mainly focusing Asia Pacific. In addition, Agoda offers hotels in Europe, the Americas, the Middle East and Africa. The company is managed and operated by Priceline, and has a network of over 160,000 hotels worldwide. The hotel portal also has over 1.3 million+ hotel reviews each year. Agoda website is also available in 37 different languages. Guests can make a booking through credit card (Visa, Master Card, AMEX, JCB and Carte Bleue) and PayPal.
Not the room that I have booked. Requested 2 queen beds for 5 people and only got a room with one queen bed. There is Norway to reach them. Except for a costly fee
Extremely disappointed with the service.
The Agoda people says that my hotel is already being booked and deduce the amount for the booking. But the person at the hotel desk refuses about the booking being done. Cannot even reach the customer care for the complaint. Hopeless this is……Completely Poor Service……….
Even we faced the same problem. Our money was deducted but when we reached the hotel. The hotel said they have no tie up with Agoda and no booking on our name. Such a big fraud and customer service number is disconnected and no email ID too. Such companies need to be legally penalized. Could you further solve this?
I HAVE BOOKED A HOTEL IN BANGKOK ON OCT14th 2016 & THEN RECEIVED A BOOKING CONFIRMATION FROM AGODA BOOKING REF NO-1887538768 & IDNO-106942137. ABOVE BOOKING CANCELLED ON OCT-13th 2016 CONFIRMATION FROM AGODA REGARDING THE CANCELLATION BUT TILL NOW THE MONEY HAS NOT BEEN REFUND YET TO MY CARD ITS BEEN MORE THAN ONE MONTH PLEASE HELP SETTLE THIS
With Ref to Booking ID # 104406328 Check-in August 26, 2016
This is Ayush Kedia here, I had make the booking of Hotel Avista, (Andheri West, Mumbai) for 26 August,, 2016, through http://www.agoda.com and my experience was horrible. It is my sincere advise to everyone that never make booking of hotels through a fraud site http://www.agoda.com.
My experience was very bad and even I had email and call the customer care team but unfortunately their was no response.
Pls note my experience
1. Hotel location was wrong
2. Area was pathetic, very dirty area.
3. Hotel was pathetic and annoying.
4. Rooms were pathetic too.
5. Overall hotel was very poor grade.
6. Rooms were not same as shown in pictures.
7. Serious fraud case.
I did not make my entry and left and started searching for other hotels.
I made a booking to Hyatt regency Chennai with check in date 07.08.2016. I never got any confirmation through mail regarding booking neither a hotel voucher. The booking was made on 5th of August 2016. I tried calling agoda customer service and it was a dead end . On the date of check in and before that i called hotel they said there was no booking under my name via agoda. But today i got my credit card statement found that agoda has charged against an unbooked hotel. As usual calling the customer care is again proved worthless. The worst service i have received from online booking portal. I need a refund and a contact info as well
I booked 2rooms for a hotel in Lonavala ,India through agora website. My bank account was debited of Rupees 15,691 but I received a message of an error and didn’t receive any booking ID. I tried calling their UK contact no but without booking ID can’t speak to anybody. Have emailed them but no response. I don’t know what to do. My money is stuck and I don’t have a booking as well.
Pls suggest some solution.
It’s a last minute booking.
Have received credit card bank statement that showed Agoda Hotel Reservation —London — GB = RM222.66 on 13 April 2016 ??? Have not booked any hotel reservation during the month of April. Is it an error ?? Please check.
I’ve made a hotel booking today (4-2-2016)& recevied a booking reference number. 1840274352, but till now I’ve not yet recieved the hotel voucher in my email. It said it will sent within 10 mins but till now nothing in my inbox..Please send again.
I booked an apartment in London (Monument One) and Agoda issued me a Hotel voucher. When I provided the details requested to the Apartment Owners for the access information they refused to accept the voucher as I was under 25. I completed the Agoda booking form filling in the option which said Adult or Child (under 16). There was no where to indicate I had to be over 25. By issueing the voucher Agoda has entered into a contract with me which they have failed to keep and should now refund my money. My contract is not with the Apartment owners it is with Agoda and they have now broken that contract. This is an appalling way to treat customers and you can be sure I will not use Agoda again and will make sure none of my friends use them either.
I booked a room for two nights 5th and 6th August 2015 and payment made by HSBC Bank. But I have not received a voucher from Agoda. Please check and send me the voucher.
We are currently doing the same.
Have sent 3 emails and left 2 voicemails, money has been debited and no reply to any attempts to contact me.
Disgusted is an understatement.
This is my 3rd request to please tell me how I can find out how many rewards points I have accumulated (without having to make a reservation first). I cannot get that information from any of your websites. SECOND PROBLEM: I cannot log in. Even when using my correct password, and even when successfully changing my password my password, when I try to login, all I get is another login screen. Please answer these questions so that I may continue to use Agoda.
I was surprised to find out my Citibank credit card statement of account for May 2013 include charges of Agoda Hotel Reservation in London, sale date of April 20, 2013, posted April 23, 2013, in the amount of PhP4,320. I did not ever make any transaction with Agoda the fact that I have no business nor any transactions in London. First I would like to make an inquiry on this before I proceed to legal complaints on this matter. Thank you.
I booked last night for a hotel in Bangkok, Ramkamheng and haven’t received my hotel voucher yet. The hotel said to call back later but the person I am booking for will have already arrived. Please send me the hotel voucher or a number of a person to speak to in Thailand vs the UK for the customer service (which won’t even let me speak to a person!)
I want to cancel my booking date from 3/30 and change it to 4/4 (booking # 28307536 – King Set Hotel).
I checked the Agoda deal on 4/4 is only HK$470 . However, when process it on the self-service it charge HK$915, an extra $508 has to pay. I just wonder why.
Pls let me know ASAP.
I was talking with Ms Ly about the discrepancy in prices for my motel between Agoda and Booking.com. Can you ask her to phone me again please.
Need urgently your email to contact you as the phone number above is WRONG
I want to cancel my booking (#27101326—for march 29, 2013, at the Rogers Place Hotel), and i want to change the date of my booking (—for April 5,2013 and April 6,2013) instead.
I booked a hotel for business trip in Bangkok, Thailand (I am Thai) then I requested a receipt by “Manage my booking” in order to reimburse from my company. However, my accountant has requested for a receipt with Thai tax id number. How can I get that?
I am writing to inform you of my dissatisfaction with the room price (booking ref number 26035377, 26035259, 26034720).
The price shown on searchpage is different than the price I paid for. When I view hotel rate in booking page, the HKD rate shown was different but when I proceed to check out page, it shows a different price in HKD.The rate is unacceptable.
Hi, uptill now agoda is the only ones I use with perfect service and great deals. I simply need my hotel voucher as I checked in to the Sheraton KL and they have not received any reservation. Please be so kind to send it to my email address. Thanks a million for your wonderful service to date!
I have booked a hotel in Bali by 05/12/2012, to stay there from 29/12/2012 to 02/01/2013. Until now I did not received any confirmation and the payment has already been deducted from my account. I have no Booking ID and when I try to access “manage my booking”, nothing shows on the records. I do not remember the hotel’s name or address. I only have 3 days left to discover what happened!
Yesterday booked 2 rooms for 2 nights in Manila. The published rate on Agoda website was HKD2,040 per room. Made the booking, proceeded with payment, all the time was convinced that I would be paying HKD2,040 X 4. To my shock after inserting the payment details was then informed that I was charged HKD10,316.97. When I enquired about it was informed that the extra HKD 2,146.98 were for “Hotel tax and services fees 2 nights”. Nowhere during the booking and payment process I was informed of the extra charges, which amount to an extra 30% of the total cost. Based on the response received, I therefore conclude that Agoda.com misleads its customers and uses illicit trading practices that will be of interest to national trading standards watchdogs. I was looking for an alternative to my long preferred online booking company, but unfortunately Agoda clearly is not an alternative.
Hi I’m planning a trip to Kuredu Maldives through Agoda but it ALWAYS out of room from time to time. May I know is there any room available from November to December 2013? kindly ASAP!
Thanks Agoda..
I already received the voucher after 10min i sent you the first comment. Now can have my vacation without worries..
I’ve made a booking through Agoda for Singapore’s Royal Hotel located at 36 Newton Road. I’ve received the email telling me that they will send me the Hotel Voucher within an hr. Its been passed 5 hrs and i’m not getting any of it.
I’m very disappointed over Agoda. You’ve just ruined my very day with my love one.
I booked a room at 24 october 2012 via Agoda.com and I received an email telling me the booking is confirmed and will send me the hotel voucher within an hour. However, 7 day have been passed and I still have not received any hotel voucher. Please let me know how I can obtain the voucher as soon as possible. Or can you resend the voucher. thank you
I booked a room yesterday for my Singapore and Malaysia trip and my card was debited right after I booked it. I received an email confirmation and was advised that the hotel voucher will be sent in an hour but it’s been 48 hours and I still haven’t received the voucher. I need a FULL REFUND!
I’ve made a Hotel Booking last Wednesday Oct. 03,2012 and received a booking reference number 21964166 . But Why still now I’ve not yet received the Hotel Voucher in my Email. It said it will sent within 20mins but still now nothing in my inbox. Please send me Voucher Because I’m so very disappointed my Booking. The charges for the booking has been debited to my credit card account. Please Facilitate. Thank You.,
To whom it may concern,
I booked a room today via Agoda.com and I received an email telling me the booking is confirmed and will send me the hotel voucher within an hour. However, 11 hours have been passed and I still have not received any hotel voucher. Please let me know how I can obtain the voucher as soon as possible.
Thanks you!
Dear Sir/Madam:
I want to cancel my booking (#20479399—for Sept. 01, at the Bangkok city hotel), since I just made another booking (#20796317—for Aug 31 and Sept. 01) instead.
Your kind assistance in helping me for the cancellation and refunding processing will be highly appreciated.
Best wishes.
Hsin-Chung Li
Dear Sir/Madam:
I want to cancel my booking (#20479399—for Sept. 01, at the Bangkok city hotel), since I just made another booking (#20796317—for Aug 31 and Sept. 01) instead.
Your kind assistance in helping me for the cancellation and refunding processing will be highly appreciated.
Best wishes.
Hsin-Chung Li