Office Address:
10, Arbat Str.,
Moscow, Russia,
119002
Support:
Phone:+7 (499) 500-6905 (booking)
Email:corporate@aeroflot.ru
Book Flight
To book an Aeroflot ticket online click here
Online Check-In
You can check-in online from anywhere and choose your preferred seat. The service is available only 1.5 hours before departure. Click here to check-in online.
Flight Status
To check Aeroflot flight status online click here
Baggage
Economy class fliers can carry one one bag while business class passengers can carry 3 bags each weighing 23 kg.
Passengers are allowed to take into cabin:
Business, Premiere and President — 1 piece of luggage weighing up to 15 kg
Economy Class — 1 piece of luggage weighing up to 10 kg
Aeroflot Bonus
Aeroflot Bonus is a frequent flier programme of Aeroflot. As a member of Aeroflot Bonus you can redeem miles for travel awards, for cabin class upgrade and others. To join click here
About Aeroflot-Russian Airlines
Aeroflot was founded in the year 1923 and is the largest airline of the Russian Federation. It currently operates its flights to 95 locations in 48 countries, including 42 in Europe, 5 in the Middle East and 9 in Asia. Aeroflot has its main hub at Sheremetyevo Airport in Moscow. The airline is a member of the SkyTeam global alliance.
In 2009, Aeroflot flew 8.76 million passengers. Aeroflot Group, including subsidiaries, served 11 million passengers. By 2015 the airline plans to increase its share on Russia’a civil aviation transport market to 30-35%, and carry 10 million air travellers each year.
Aeroflot has six offices/branches in Russia – St. Petersburg, Sochi, Magadan, Krasnoyarsk, Kaliningrad and Vladivostok.
H, I have purchased business class tickets and wanted to know if you provide pickup and drop for Airport. Kindly let us know since this is a service which other airlines provide.
I’m writing my complaint regarding aerflot bad team service that felt me very abused and disappointed.
On 31st march at 05:10 I and my wife had flight to London through Moscow. But I couldn’t fly because of time shift supervisor. Officially we had 46 (23+23) kg right for baggage and 10 kg per person hand baggage, my cabin baggage was approximately 5 or 6 kg and fitted to the case. The female working in your team checked my hand baggage and said ok. I passed all passport control but at the entrance of plane one overweight, blonde man (we believe he was a charge of the team) without any explanation and introducing himself has drugged my back bag in aggressive way and started to talk only in Russian language that I didn’t understand, asked to talk in English language but he refused it. He called us back to the gate and started to shout and abuse us by saying xaxoli and etc. (my wife knows a bit Russian language). My wife immediately took her cabin baggage in order to show them that is her hand baggage. But instead of to check they refused our all explanation and asked us to pay extra 100 euro. We tried to explain but the man was very aggressive and very rude with us. During this time one of your female staff without permission took a photo of my hand baggage. It’s obviously that they aim was only to charge us by trying to apply his unwritten rules. I rejected to pay because we followed all procedures and we know our rights. They allowed to the plane only my wife, but during this very stressful in a short time she forgot some document and had to come back from Moscow and we bought new ticket. Now I need officially explanation from your company to my some questions. Why we should be charged if we followed all procedures? Does the man that I mentioned above or other staff member has a right to shout, abuse us in front of everybody and took photos without permission? That is ok if he doesn’t know English but he can call someone who knows English in order to translate.
You can access to Heydar Aliyev airport’s cameras to see what type of nightmare we had been lived. Due to weekend the embassy and your head office in Baku didn’t work. Now I hope I’ll get back my money and compensation for my unplanned tickets and the time I lost by your team’s fault.
This travel experience July 2017 has been a nightmare. This airline lost my bag and I cannot get anyone to talk with me. They do not answer the phone or return phone calls for messages I have left. i even tried to email with no luck. They have no customer service. Do not use them as I will not again!
Do you have a UK phone number?
I have tried ALL of the above email addresses once a month for a YEAR with my complaint and I get ignored or bounced from one to the other in a never-ending circle.
I refuse to waste money on calling Russia, where I imagine I’ll be stuck in a queuing system.
If you have a UK phone I would be very grateful.