American automaker Ford has a distinct and long history in the Philippines, dating back to the 1990s. Back in the day, the company acted as a manufacturing hub for Southeast Asia, building popular four wheelers not only for the regional markets but also for international customers. However, since 2012, Ford has transitioned itself to only being the importer of vehicles, primarily from the United States and Thailand.

Ford started its journey in the Philippines automobile market, offering sedans such as the Focus and the Fiesta. But, seeing a rise in demand for SUVs and trucks, the company adapted accordingly, with their current line-up heavily featuring vehicles from the aforementioned form factors. Such a strategy allowed Ford to remain one of the top car manufacturers in the country while also pushing the barrier when it comes to vehicle performance and technology. In addition to that, the company’s strong dealership network ensures that they continue to remain a trusted brand among Filipinos, upholding their reputation for durability, quality, and performance.

If you are a Ford vehicle owner in the Philippines and your four wheeler needs a much-needed maintenance check-up, then our thorough guide can help you book an appointment without any difficulties.

What are the Steps to Book a Service Appointment

The ideal way to get your Ford vehicle serviced or repaired is by booking an appointment online, so that you can skip the queue and get your job done within the least amount of time possible. To start the booking process, follow the steps mentioned below judiciously.

  1. Begin by first visiting the official website here.
  2. On the landing page, you will be asked to book your appointment either through your car’s VIN (Vehicle Identification Number) or simply by pin-pointing the details of your vehicle.
  3. If you have chosen the ‘Provide VIN Number’ option, then you need to enter the identification number and then click on ‘Continue’.
  4. On the other hand, if you want to state your vehicle details, then click on ‘Enter Vehicle Details’ and then select your vehicle model, engine and transmission details, and its variant. After that, click on ‘Continue’.
  5. Then you will be required to select between ‘In-Dealer Service’ and ‘90 Minutes Express Service’. In-dealer service should be selected when you would want traditional servicing or repairing jobs to be done for your vehicle. However, the 90-minute express service is only for Ford vehicles sold from 2015 onwards that have run less than 105,000 kilometers (no additional repair work for the vehicle will be covered; only service checks).
  6. Whichever option you end up choosing, you will then be required to select your preferred Ford dealership from whom you will be obtaining your servicing or repairing job.
  7. Once you have selected your dealer, you need to choose your service advisor. Each Ford dealership will have different service advisors.
  8. After that, select your preferred date and time for arrival. Once done, click on ‘Continue’.
  9. In the next step, you will be required to choose the type of maintenance service you want for your vehicle based on how old your vehicle is and the number of kilometers it has run so far. After that, click on ‘Continue’.
  10. Lastly, you will be required to state your full name, mobile number, email address, and your vehicle license plate number. Additionally, you can state your residential address and choose your preferred communication channels (text messages or email messages).

Once you have successfully registered your booking, a confirmation will be sent to your phone number and/or email address. Now, all you have to do is punctually reach the service center on the day of your appointment.

Other Ways to Repair Your Car

If you are not willing to book your prior appointment online at Ford Philippines, then you can simply opt for a walk-in service at your nearest authorized dealership. To do that, follow the steps suggested below.

  1. The primary step involves searching for a nearby Ford dealership in the Philippines via the official website.
  2. Proceed to first state your street or province name; once you have done that, the online system will suggest the names of nearby Ford dealerships, along with their addresses, phone numbers, and operating hours.
  3. Choose your preferred dealer and then head over to the stated address, in between the store’s operating hours, with your vehicle for service or repairs.
  4. At the dealership, submit your vehicle by properly stating the type of service you need and also mentioning any problem(s) you might be facing with your vehicle. Additionally, complete any required paperwork, such as stating your name, communication details, and vehicle information.
  5. Wait for the maintenance work to be completed, and once it is done, pay the billed amount and finally collect your vehicle from the dealership.

How to Contact For Complaint

Ford’s 24×7 customer support in the Philippines allows you to get in touch with their customer relationship center at any moment, whether it is for any queries or for registering complaints. You can contact them via phone at +63-2-8866-9408 or 1-800-10-736-3673 (toll-free for Smart and PLDT subscribers).

Categorized in:

How-to Guides,

Last Update: April 15, 2024