If you are planning to fly Singapore Airlines, you will be in for many pleasant surprises that will stay etched in your memory and urge you to book another flight with them soon.

To begin with, consider this — the cabin crew is extensively trained for months to treat their guests with special care and attention every step of the way. They completely bowl you over with their bearing, etiquette, and cultural sensitivity. You are welcomed to wide, spacious seats and hot towels that not many airlines offer. The in-flight entertainment system, meal service, and quality are incredible and incomparable to any other airline, irrespective of the cabin class you are flying. It offers four flying classes — Economy, Premium Economy, Business, and First Class.

High-quality and exclusive on and off-air services have won them several awards in the past, including the prestigious Skytrax ‘World’s Best Airline’.

How to Contact the Airline

Singapore Airlines has its headquarters located at Airline House, 25 Airline Road, Singapore 819829. For queries or complaints, you can call +65 6223 8888 (Singapore), 020 7660 8988 (UK) or 1-833-727-0118 (US).

Here are numbers of other key regions: +61 2 7209 4388 (Australia), +86-10-59407278 (China), + 33 1 86 47 73 99 (France), +49 69 174 156 59 (Germany), +62 21 2561 7913 (Indonesia), 1800 121 212 (India), +60 3 2789 8798 (Malaysia) and +971 800 0650 1645 (UAE). To locate an office nearest to you, click here.

If your concern is specifically on cancellation of flight or lost baggage, follow our guides for help.

More About the Airline

Singapore Airlines is the flag carrier of Singapore and is considered one of the best in the world. It is over 75 years old in the industry but has gone from strength to strength, and has emerged as one of the most respected airlines in the world.

Singapore Airlines has kept up to speed with technology and innovation and was the first to introduce satellite-based in-flight entertainment systems and the first to offer fully-flat beds in business class. Their attention to detail and exceptional customer service is right on the mark!

Owned by a Singaporean state-owned investment company., the airline operates a fleet of over 130 aircraft, which includes a mix of Airbus and Boeing planes.

Some of the Popular Routes

Singapore Airlines primarily operates out of its hub at Singapore Changi Airport, which serves as the airline’s main gateway to the Asia-Pacific region.

The airline serves a wide range of cities, countries, and continents around the world. Some of the major cities it flies to include London, New York, Tokyo, Sydney, Hong Kong, and Los Angeles. The airline also has an extensive network in the Asia-Pacific region, serving destinations such as Bangkok, Kuala Lumpur, Manila, Jakarta, and Shanghai.

Singapore Airlines has a strong presence in Asia, with a significant number of flights to cities in Southeast Asia, China, Japan, and India. It also serves destinations in Europe, Australia, New Zealand, North America, and South Africa.

How to Book Your Flight Online

Here are the general steps to book a flight with Singapore Airlines.

  1. Visit the official website of Singapore Airlines at www.singaporeair.com.
  2. Click on the ‘Book Trip’ tab on the home page.
  3. Follow the drill by selecting your departure and arrival cities, travel dates, and travel class, and mentioning the number of passengers traveling. Press on ‘Search’ to view flights.
  4. Choose your preferred flight from the list of available options, considering factors such as price, travel time, layovers, etc.
  5. Enter your personal information, such as your full name, contact information, and passport information (if required).
  6. Choose any additional services you may require, such as seat selection, special meals, wheelchair assistance, etc.
  7. Thoroughly review the booking details, including the total price and any additional fees.
  8. Enter your payment information and complete the booking process.
  9. Once your booking is confirmed, you will receive an email with your itinerary and ticket details.

Major airlines (like Singapore Airlines) typically offer a range of payment options to book a flight. The specific option may, however, vary depending on the country of departure and the booking platform used, but some of the common methods are credit or debit cards (Visa, Mastercard, American Express, JCB, Diners Club, or UnionPay).

Flyers can use their PayPal account to book flights if it is available in their country. Bank transfers are best for advance bookings. You can also use cash to book your flights with Singapore Airlines either at a ticket office or by engaging an authorized travel agent.

Some payment methods may incur additional fees.

How to Check-In with Singapore Airlines

As with most airlines these days, Singapore Airlines also offers multiple approaches for check-in, the most popular being online check-in. Here’s what to do.

Online Check-In: Visit the Singapore Airlines website here. Enter your six-character booking reference or e-ticket number in the appropriate fields, along with your last/family name as it is mentioned in your passport. Click on Check In. Download and print your boarding pass, or receive it on your mobile device. You can also use the mobile app to access online check-in.

Airport Check-In: If you prefer to check in at the airport, visit the Singapore Airlines check-in counter upon arrival. Provide the agent with your booking reference number, e-ticket number, passport, and any other required travel documents. They will issue your boarding pass and check your luggage if applicable.

Self-service Check-In: There are self-service kiosks for check-in at some airports. It saves time and works faster. Simply follow the onscreen instructions for check-in, print your boarding pass, and check your luggage if applicable. If you need to check in earlier than the standard check-in time, you may be able to do so at select airports.

Please note that check-in procedures vary depending on the departure airport and the type of ticket purchased. Check the website or contact the airport/airline directly for the latest check-in information and requirements.

How to Manage Your Booking

You can use the official website of Singapore Airlines or their mobile app to manage your booking online. Click on the Manage Booking option on the homepage to manage your itinerary. Enter your booking reference or e-ticket number and last name, and press Manage Booking to make the required changes to your booking.

Depending on the type of ticket you purchased, you may be able to change flight dates or times, upgrade your seat, or add special requests, such as meals or wheelchair assistance. Simply follow the on-screen prompts to make the desired changes to your booking.

Alternatively, you may call or write to (email) the Singapore Airlines’ Customer Service wing to assist you with the desired changes to your flight booking.

Overview of Frequent Flyer Program

The Frequent Flyer Program of Singapore Airlines is called KrisFlyer. This program is designed to reward frequent flyers with a range of benefits, including earning and redeeming miles for flights, upgrades, and other rewards.

As a member, you can earn miles for flights with Singapore Airlines and its partner airlines, as well as for hotel stays, car rentals, etc. You can earn elite status in the program by accumulating a certain number of miles or flights, which will allow you additional benefits such as lounge access, priority check-in, and bonus miles.

Members can also earn additional miles by shopping online through the KrisFlyer Spree Program, which offers a wide range of retailers and brands. You can also transfer your miles to other members. You can also use your miles to make purchases at select merchants using the KrisPay digital wallet.

No charges are required to become a KrisFlyer member; you can sign up for free on the website or mobile app.