Contact First Bus (UK): Find below customer service details of First Bus, UK, including phone and email. Besides contact details, the page also offers an overview of the bus operator and its services. Reach the First Bus customer service below for queries, complaints or feedback.
First Bus Head Office
FirstGroup plc,
395 King Street,
Aberdeen AB24 5RP,
United Kingdom
Phone: +44 (0) 1224 650100
First Bus Customer Service
Phone: 0845 601 8020
Phone:Â 01282 688179 (mticket)
Email: [email protected] (mticket)
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About First Bus
First Bus is a leading bus operator in the UK with a fleet of over 6,400 buses. Serving some 1.6 million passengers each day, First Bus employs 18,000, with 13,450 just being drivers. In 2014, First Bus reportedly won 15 industry awards. The buses come with leather seats, space for wheelchairs and free wifi.
First Bus’ network covers 40 of the country’s major towns and cities. The names include Aberdeen, Glasgow, Edinburgh, York, Sheffield, Leeds, Manchester, Swansea, Portsmouth, Southampton, Stoke, Leicester, Bristol, Norwich, Ipswich, Colchester, Plymouth and Taunton.
To plan your journey and be informed on the arrival and departure points, use the search tool here. Besides paying for single and return tickets by cash, customers can also purchase tickets using the First Bus mTickets app. Tickets can be bought any time during the day using a Visa or MasterCard credit or debit card. Your ticket will be saved on your phone. mTickets can be saved in virtual wallet for until 1 year.
In addition to mTickets app, travellers can go online for season tickets such as FirstWeek, FirstMonth, First3Month and FirstYear. A photo ID is mandatory for a season ticket. Your ticket will be sent to your address within 5 days of purchase. Students can find discounted fare on First Student bus passes.
Guide dogs and disabled support dogs are allowed on First buses. There is also a designated wheelchair space for safe travel. In fact much of First Bus fleet are of low floor, thereby providing easy access for wheelchair users and users of mobility scooters. For more information or queries on new reservations, refund/cancellation, season tickets, lost and found items, or others, reach the First Bus customer service via phone or email.
Could there be a better route service from Danestone to Bridge of Don retail park.
There is a No 8 but no where near retail park. There is stagecoach buses but they don’t always stop at bus stops where sign. And the timetable is not very good and not much going on Sunday’s. Watermill buses don’t stop to pick up passengers from Bridge of Don, (Sunday’s)
Ellon Road at Murcar roundabout is murder to cross over.I and many more people miss the no 18 bus, not crossing over the Diamond Bridge.
There is plenty buses not on service, takes the route across the Diamond Bridge.
Can we please have a decent bus service in Leeds on the 12, 13 and 13a routes. I waited over half an hour tonight from 19:45 until 20:20 – 3 buses didn’t turn up – they were scheduled to arrive, but disappeared off the screen at the bus stop. We had 3 ‘Not in Service’ buses, so in the end I got a taxi home and will be sending a receipt to First Bus to reimburse me the £10.40. I have paid £20 for a weekly ticket but cannot use it due to the lack of buses.