Contact Garuda Indonesia: Find below customer service details of Garuda Indonesia airline, including telephone and address. You can reach the below contact for new flight booking, cancellation, refund, baggage claim, cheap airfares, deals or other queries on Garuda Indonesia. Besides contact details, the page also offers information and links on Garuda Indonesia services.

Garuda Indonesia Head Office
Garuda Indonesia Building Jl.
Medan Merdeka Selatan
No. 13 Jakarta, 10110 Indonesia

Garuda Indonesia Customer Service
0 804 1 807 807
or 62 21 2351-9999

Email Garuda Indonesia
To email Garuda Indonesia click here

Garuda Indonesia Offices

Germany: (49-61-5) 206024
Italy: (39-06) 42013289
Netherlands: (31-20) 550 2600
UK: (44-20) 74678661

Saudi Arabia
Dammam (966-3) 864 4527/ 5638/ 8847
Jeddah (96-62) 665 6121/ 665 8730
Riyadh (96-61) 216 0855/56

Qatar: (974) 4622122

Abu Dhabi (971-2) 633 8700
Dubai (971-2) 3976161
Muscat (968-2) 470 2820

(86-10) 58797699
(86-21) 5239 1000 Ext 188/189

Hong Kong: (85-2) 2840 0000

Nagoya (81-52) 222 4771
Osaka (81-6) 6635 3222
Tokyo (81-3) 3240 6161

Korea: (82-2) 773 2092/5
Taiwan: (88-62) 2507 3037
Malaysia: (603) 2162 2811
Singapore: (65) 62502888
Thailand: (66-2) 285 6470
Philippines: (63-2) 5238581-88
Vietnam: (84-8) 87300 5858 / 7305 5888
New Zealand: (64-9) 366 1855

Adelaide (61-08) 82312636
Brisbane 1300365330
(61-07) 38350400
Melbourne (61-3) 8663 0222/ 0297
Perth 1300 365 331
Sydney 1300 365 331 /(61-2) 9334 9944

(416) 9243175
(604) 6897479

California (818) 9907083
Chicago (312) 3290053
Houston (713) 8771942
New York (212) 2790756

Flight Status
To check Garuda Indonesia flight status online click here

Flight Schedule
To check flight schedule online click here

Web Check-in
To check-in online click here

Trace Lost Baggage
To trace lost baggage click here

Baggage Information
For checked baggage, Economy Class passengers can carry 20kg while Executive Class passengers can carry up to 30kg. For cabin baggage, passengers are allowed to carry one baggage, weight not exceeding 7kg and 115 linear cm. Visit the website for more details.

About Garuda Indonesia
garuda-indonesia-pictureGaruda Indonesia was founded in the year 1949 and is the national carrier of Indonesia. The airline flies to over 45 destinations, including the Middle East and Australia. Garuda Indonesia operates from its main hubs at Soekarno-Hatta International Airport, Ngurah Rai International Airport and Sultan Hasanuddin International Airport. Garuda Indonesia was named as the World’s Most Improved Airline by Skytrax during 2010 World Airline Awards. The airline further won Indonesia Best Brand Award – Best Brand Platinum 2010. Skytrax has given the airline a 4-star ranking.

Garuda Indonesia destinations include Bangkok, Hong Kong, Kuala Lumpur, Singapore, Tokyo, Nagoya, Osaka, Seoul, Guangzhou (Canton), Beijing, Shanghai, Melbourne, Perth, Sydney, Jeddah, Riyadh, Dammam, Dubai, Amsterdam, Banda Aceh, Medan, Pekan Baru, Batam, Padang, Palembang, Palu, Jakarta, Ampenan, Kupang, Kendari, Biak, Ternate, Solo, Jambi, Malang and more.

This article has 26 comments

  1. Irna Reply

    A very bad service from customer service regarding my flight from Jakarta. The Garuda service team has a very bad attitude. I have been asked to wait, and I still dont know if anyone is going to call me.

  2. Peter Scaife Reply

    I have been trying to contact Garuda Airlines using its online customer feedback form and have e left 4 messages over past 4 days on it and no-one is getting back to me. Could someone from Garuda please respond to my requests to discuss an important matter I encountered in my recent flight. I have used Garuda’s recommended form to make that request. Why isn’t anyone responding to my enquiry. There is no other channel available to me other than writing a letter to Garuda which I will do if I have to.

  3. R Chivers Reply

    I am trying to trace my lost baggage (a surfboard bag) from Padang via Jakarta via Denpasar but the World Tracer page your link sends me to asks for a 10 digit figure to be entered and the Garuda baggage tag has only 8 digits ie GA123456.
    What digits do I use to fill the blank 2 digits???

  4. Rahul Kapoor Reply

    I am Rahul Kapoor, travelled on 21/09/2014 from New Delhi to Jakarta, Indonesia, as per the attached flight details –

    From New Delhi to Singapore – Jet Airways ,India (9W) – 18 – departed at 8.45. AM
    From Singapore to Jakarta – Singapore to Jakarta – (9W) – 4104 Flight operated by Garuda Indonesia.
    TICKET NUMBER : ETKT 589 5456138897
    Regret to inform that after checked-in my luggage; following things were missing that I noticed when I again got my trolley bag/luggage in Jakarta –

    1- 150 USD (Hundred US dollars) money stolen which was kept inside the baggage;
    2-One medicine pack kept inside baggage also found damaged;
    Trolley bag lock was also found damaged. I was not pleased that incident had happened. I would like to know what I am suppose to do. Please let me know what is the process and whom I should contact to claim this with. Please leave details of numbers or email address of whom I should contact.

    It was astonishing for me to receive such type of service from a reputed airline like you.

    Request you to look into the matter and investigate. I have also sent mail to ‘’ however did not get any reply.

  5. Ricky Reply

    Good morning,
    Could someone please advise Amelia Nasution’s e-mail address. I need to contact her regarding the future promotional business. Unfortunately I lost her e-mail address last month when I changed to a new e-mail account.
    Thank you and have a nice day.

  6. Noraida Reply

    I need clarification, when we purchased Garuda Indonsia air ticket, normally there will be insurance as well. Does it still include?

  7. Fify Reply

    Very difficult to web check-in for Garuda Indonesia flight, unlike other airline company. Moreover other airline company gives 1 week day before departure.

  8. Christine Pan Reply

    Flew with Garuda GA 835 from Singapore to Jakarta on the evening of January 24, 2013. Flew with my disabled mother who cannot walk without her face wrenched with pain. Had reserved the flight with wheelchair request. When it was time to disembark, my mother was told to wait until a wheelchair is available. When I looked toward the exit, however, there was no ramp but only stairs to reach the bottom. So I inquire an air stewardess, who said “Oh, I don’t know,” and then referred me to an air steward named Rustam. I take it he is her senior, and I further about how my mother will have access to the wheelchair on the ground. He just plainly told me that mother would have to walk. I tried explaining to him that it is impossible for her to walk. His solution? They will carry her. What year is this – 1900??? Where is the safety in that???? When I pushed for a different solution, he very rudely said that it’s all up to me. The stairs is what’s available. Either my mother walk herself or allow them to carry her. At this point, I could no longer tolerate his behavior and started reminding him that he is in the service business and that I did pay for my flight, to which he basically waved his hand and told me to go off. I berated his attitude, to which he replied that he gave me an attitude because I was also pushing, and he did this while waving his finger on my face. This in Indonesian culture, is very very extremely rude. All this happened witnessed by the pilot and other air stewardess and ground crew, who did not do anything, did not offer help, did not try to resolve the situation. Is this really the world’s most improved airline? Improved in what sense?? My family always try to fly with Garuda out of national pride but after tonight, no more. Everyone should be aware that Garuda, still choose convenience to customer service. Their crew is rude, not knowledgeable, and lazy. This guy especially, do not have an ounce of manners. Do not fly with this airline ESPECIALLY if you need special assistance.

  9. Yulia Reply

    Hello! I forgot the booking code of flight between Jogjakarta and Denpasar (Bali) on 24 December. There was no marks to remember this code…. But anyway, I would like to know how I can take a new code of my flight? By the way from Sunday till today I haven’t get the conformation by mail. Please, help me. Thank’s in advance, Yulia

  10. Nurul Widiati Reply

    I’m Nurul Widiati with my GFF number 121 237 3** I Travelled with Garuda 2weeks ago from jakarta to Batam. I’m so surprised that while I were waiting in Soekarno Hatta waiting room, there’s so many people seated over there, all of the seats were full, because lights had delayed. So it was so crowded. I feel so amazed that the FLIGHT ATTENDANT OF GARUDA INDONESIA WERE SITTING TOO..!!

    Hey! There were some pregnant women in waiting room!! women with children were everywhere…!! How can they be sitting and enjoy their mobile phone, iPod, and show off so much of arrogance.

    Please teach your staff to behave!

  11. Umar Abubakar Reply

    My wife GFF no combined with citibank card is xx. She was the second person to check in for Garuda 167, 4 Oct 2012, from Padang to Jakarta but she got seat in the row 27. How come ? The checking time had just began, its impossible that the plane suddenly went full in a matter of minutes. It seems that the GFF card is not valid in Padang airport. On the other hand GFF card is very effective in JKT-S’PORE Flight. We hope that Garuda will maintain its reputation by employing true customer oriented personnel in Padang.

  12. Amrullah Asnawi Reply

    I think I don’t need to comment anything about Garuda Customer Care. Even the link to Customer care does not work. I have my baggage damage from Incheon to Cengkareng on 21 Oct. I reported on 22 Oct since I read on garuda Website that Passenger can report within SEVEN days international flight. What was Garuda Response? no way dude….my baggage claim is 8039. .

  13. Geoffrey Lloyd Reply

    I joined GFF many years ago and still haven’t received my card although I have called Garuda many times. My # is 815258441. I am concerned that I am losing my credits because I do not have this card and I fly tens of thousands of kilometers each year. Please respond……

  14. Andy Darwin Reply

    Hi my name is Andy Darwin. I got problem that un resolved for 3 weeks already. Garuda charged me 3 times for 1 single flight. The flight was from Bpn to Jakarta on 25 june 2012 night. Transaction date was 24 June 2012. However i forgot the booking no ( nobody going to remember it) under name Andi Darwin Kasan Hidajat.

    The problem started when Garuda rejected 2 times my credit card payment through was said unsuccesful. I did call garuda customer services center and they said it was not paid yet. Then i pay again using debit e-banking. Through Cimb Niaga ( same bank with my credit card). However, garuda did charge me 2 times through my credit card again ( so i paid 3 times for a single flight ).

    I did call customer services 3 weeks ago, they said they r working on my case. Last week i called again they said they r going to return my money. But 1 week passed i dont see that money in my account yet,neither do my credit card. The ticket price was 12425000 IDR. So garuds in total owe me 2485000 IDR. Please somebody check my case !!!

  15. Chaterine Reply

    I want to ask about the GFF. I already signed up for the GFF member. Then was sent to me soft copy for GFF card in PDF form. I forget where the file is stored. How can I re-register to be members of the GFF. thanks

  16. Bianca Reply

    I was a passenger on a flight from Bali to Melbourne last week. I had picked up my baggage at the baggage claim and notice that my luggage had been damaged in transit from Bali to Melbourne. As an executive passenger, I was not pleased that incident had happened. I would like to know what I am suppose to do as a friend just recently informed that i can complain to the airlines for the damaged baggage. Please let me know what is the process and whom I should contact to claim this with. Please leave details of numbers or email address of whom I should contact.
    Thank you

    • jokosmb Reply

      Bianca, just go to Garuda Office in MEL, ask to Customer Service dept. Tell your problem. Don’t forget to bring your ID and baggage tag.

  17. Alexandre Gomes Reply

    Dear sir,

    I will travel with you in September between jakarta and Denpasar and I would like to know if I can take a bag with surfboards. My boards are 5’10” and 6’0 however the smallest bag I can find is 6’6”. Do you charge extra for this? How much?
    the flights are: GA418 on the 27th sep and GA419 on the 12th October.

    Thank you.

  18. steve kent Reply

    Please stop transporting dolphins for travel shows. These are very intelligent sensitive animals and much be cherished and protected. By transporting them your company is an accessory to a crime.

    Thank You,

    Steve Kent

  19. Priyoko Reply

    I lost my baggage in flight from JED to PGK via CGK on 1 of May 2012 flight number GA 0981 and GA 0138. My baggage number is GA 203303. The staff of Garuda in Pangkalpinang said that the baggage still is in process. Already a month but no information even though I regularly contact them. I just want Garuda to answer my question, where is my baggage now?

  20. Emmy Lan Reply

    Dear Garuda Indonesia.

    I’m Emmy, your passenger from GA320 to Surabaya.
    On March 1st 2012, I travelled with Garuda to Surabaya.
    During check in, surprisingly the general check in counter told me that my ticket is not ok to board, therefore they cannot issue the boarding pass for me, and asked me to move one side so the que can move on.
    I wasn’t very pleased with the situation and the way the person handled me. From that moment on, I was assisted by a girl on a green uniform who said she will help me to settle the issue. But after a while, she also gave up and passed my passport, ticket, and credit card to another men. That man then took my credentials and went missing to a room near the cashier. After a while, he also said he cannot help.
    I urgently needed to go to my destination for an urgent business meeting. And by that time he passed back all my stuffs, my plane was almost boarding, and it’s been 1 hour for me standing there without any way out for the issue that I was put in. I have paid the ticket of USD 279 for a business class seat using my American Express card during my booking through internet.
    I hopelessly search for a help to one office to another, yet no one was able to assist me. I was quite tired after my journey, and still have another important meeting to attend.
    Luckily I met one lady with black suit, she was using Garuda tag, and she does willingly help me to settle my problem. After she took my credentials, and ran to the cashier, she requested my permission for additional fee for re-issuing the ticket, after I signed the receipt from my credit card, she was able to issue the ticket for me, and guide me through the check in process until I get my boarding pass ON-TIME. That time, due to rushing time, I had forgotten to compliment her for the service. I hope through this email, you can help me to address my thankfulness for her help.
    I hope Garuda will have more competent people to assist your passenger who urgently need helps in the future. Thank you.

    Emmy Lan

  21. Nanning Reply

    On 12 January 2012 I had a flight booked from Denpasar to Singapore KL 4060 which changed into GA 840. This flight was already delayed 40 minutes before leaving and by the time we arrived in Singapore the delay was one hour. That was very short time for my connection flight KL 0838 from Singapore to Amsterdam. At the counter on the airport I only got little help to go from terminal 3 to terminal 1 (?) with all my bags (4) and as I am a heart patient, I could not walk very fast. So I missed my flight KL 0838 on 12th January.
    Due to all that I had to make arrangements to stay overnight in a hotel, eat and drink, pay again for my overweight luggage (which I had payed already in Denpasar).

    Total amount SGD 1.026,13

    I can show you all original bills

    Would you please be so kind to consider this situation and refund the amount into my bankaccount.

    My insurance does not cover this because there is no medics involved and I asked KLM about this, but they say that Garuda Airlines is responsible because the delay started already in Denpasar.
    It would be very kind of you to refund because from this delay I got many more problems (I could not reach London in time).

  22. A. Hamid Reply

    I have problem with my GFF Card (xx).
    I already call GFF call center many many time(021 4223721 and 021 6528118) but busy..nobody picking
    I got information, my card already expired and need to replace it. I have already filled the new form registration on Nov’ 2011, but until now, i have still not reveived the new card.

    • ira widiya Reply

      I and hubby have a problem with our GFF Card too…
      I would like to redeem my Credit card point with Garuda Millage, unfortunately, the officer rejected due to my expired GGF Card (04/2011).
      Every time, we check-in city in Garuda Office at Jalan Medan Merdeka, the officer doesn’t suggest us to fill the new form.
      How can Garuda Indonesia compete with other Airlines?

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