Thai Airways International (THAI) is the flag carrier airline of Thailand. It offers a variety of premium features, products, and services, including Royal First Class, the most luxurious cabin class offered by the airline. Royal First Class features fully flat beds, private suites with sliding doors, and an extensive in-flight entertainment system.
Speaking of the business class cabin, Royal Silk Class features spacious seats that recline to a fully flat bed, priority check-in and boarding, and gourmet meals. Thai Airways’ economy class cabin features comfortable seats, personal screens with in-flight entertainment, and a selection of meals and snacks.
Thai Airways has won numerous awards over the years, including Skytrax World Airline Awards and TripAdvisor Travelers’ Choice Awards for the years 2017, 2018, and 2019.
How to Contact the Airline
Head Office
89 Vibhavadi Rangsit Road
Bangkok 10900, Thailand
Phone: (66) 2545-1000
Support
Phone: (66) 2356-1111
Email: contact@service.thaiairways.com
For complaints or help on reservation, lost baggage, or others, you can call (66) 2545-4216 or write to customer@thaiairways.com. Members of Royal Orchid Plus frequent flier programme, can call (66) 2356-1111 or write to ropsvc@thaiairways.com, for discussing membership, lost/missing miles or others.
Overview of the Airline
Thai Airways was founded in 1960 as a joint venture between Thai Airways Company (TAC) and Scandinavian Airlines System (SAS). Today, the airline is fully owned by the Thai government.
The Bangkok-based airline operates flights to over 60 destinations across 30 countries and more. It mainly flies to Asia, Europe, and the Middle East. Its primary hub of operations is the Suvarnabhumi Airport in Bangkok, Thailand.
There are several reasons why you might choose to fly with Thai Airways. For one, the airline offers a wide range of cabin classes to suit different budgets and preferences. Additionally, Thai Airways has a strong reputation for quality service and in-flight amenities, as evidenced by its numerous awards over the years.
Finally, with a large network of destinations and a hub in Bangkok, Thai Airways can be a convenient option for travelers flying to or from Southeast Asia.
Know the Popular Routes
Thai Airways’ main hub of operation is the Suvarnabhumi Airport (BKK) in Bangkok. It also has a secondary hub at Phuket International Airport (HKT) in Phuket, Thailand.
Thai Airways operates flights to over 60 destinations across more than 30 countries around the world. Some of the major cities/countries that Thai Airways connects to include Singapore, India, Nepal, Pakistan, Korea, Sri Lanka, China, Hong Kong, Bangladesh, Japan, Taiwan, Vietnam, Malaysia, Myanmar, Paris, Rome, London, Moscow, Copenhagen, Frankfurt, Zurich, Sydney, Melbourne, Brisbane, Auckland, Los Angeles, New York, Dubai, Doha, Muscat, Riyadh and Jeddah.
It also operates a number of domestic flights within Thailand, connecting Bangkok with cities such as Phuket, Krabi, Koh Samui, and Chiang Mai.
How to Book Your Flight Online
You can book your flights with Thai Airways through their website or mobile app, or by contacting their reservation center or a travel agent. Here are the steps to book your flight online.
- Visit the Thai Airways website.
- Navigate to the ‘Book’ tab on the home page. Enter your travel details, including your departure and arrival cities, travel dates, and the number of passengers.
- Choose your preferred flight and cabin class. Enter your personal and contact information, as well as any other special requests or requirements.
- Review your itinerary and total price, and make any necessary changes.
- Choose your payment method and enter your payment details. They offer credit card (Visa, Mastercard, American Express, JCB); debit card, online banking, and PayPal options.
- Confirm your booking and receive your e-ticket via email.
How to Check-in
Thai Airways offers several check-in options for your convenience. Here are the ways you can check-in for your Thai Airways flight.
Online Check-in: You can check-in for your Thai Airways flight online from 24 hours up to 1 hour before departure. To check-in online, visit the Thai Airways website, and enter your booking details. You can then select your seat, print your boarding pass or receive it on your mobile device, and proceed to the airport.
Mobile Check-in: You can also check-in for your Thai Airways flight using the airline’s mobile app. The process is similar to online check-in, and you can download your boarding pass to your mobile device.
Airport Check-in: If you prefer to check in at the airport, Thai Airways offers several options, including self-service kiosks, check-in counters, and premium check-in counters for Royal First and Royal Silk passengers. Airport check-in opens 3 hours before departure and closes 1 hour before departure for international flights and 30 minutes before departure for domestic flights.
Group Check-in: If you are traveling in a group of 10 or more passengers, you can use Thai Airways’ group check-in service. This service allows you to check-in all members of your group at the same time and receive your boarding passes together.
Be sure to check the check-in requirements and deadlines for your specific flight, as they may vary depending on your departure and arrival cities.
How to Manage your Booking
You can manage your booking with Thai Airways through their website or mobile app.
Visit the Thai Airways website at www.thaiairways.com. Click on the ‘Manage’ tab on the top of the page. Enter your booking reference number and last name or E-ticket number and last name. Click on ‘Retrieve Booking’. You will be able to view and manage your booking details, including flight schedule, seat selection, meal preferences, and special requests. Make any necessary changes or updates to your booking and save your changes.
You can also manage your booking by contacting the Thai Airways’ Reservation Center or by visiting their airport office.
Please note that some changes may require additional fees or charges, and that the availability of certain services may vary depending on your flight and booking class. Be sure to check the terms and conditions of your booking before making any changes.
About the Frequent Flyer Program
The Frequent Flyer Program of Thai Airways is called the Royal Orchid Plus. Members of the program can earn and redeem miles for flights with Thai Airways and its partner airlines, as well as for hotel stays, car rentals, and other services.
There are 4 membership tiers in the Royal Orchid Plus program — Royal Orchid Plus Member, Silver Member, Gold Member, and Platinum Member. The level of benefits will vary with each tier.
Members of the Royal Orchid Plus program can also earn miles by using co-branded credit cards, shopping with program partners, or taking advantage of special promotions. Miles can be redeemed for flights, upgrades, and other rewards.
