ITV, also known as ‘Channel 3′, was the first commercial network in the UK to challenge the monopoly set by the BBC (British Broadcasting Network). Launched in 1955, the channel’s goal was to offer viewers a wider range of programs that they could enjoy and feel entertained by.
Unlike most channels today and like the BBC, ITV remains free-to-air and accessible to anyone with a television and cable connection. The channel’s diverse range of shows, including popular sitcoms, reality TV shows, documentaries, and news, also caters to a wide range of viewer interests. And then you have ITV’s 15 regional franchises, each with some local programs, ultimately allowing for some variation in content across the country.
When it comes to OTT (over-the-top) content, ITV has also joined the streaming bandwagon with its ITVX service, where viewers can catch up on shows that they have missed and explore exclusive content. However, as an avid viewer, if you want ITV to stay relevant and continue delivering high-quality programs, then providing constructive feedback or criticism is necessary. To learn how you can do that, continue reading our overarching, complete guide in its entirety.
How to Share Your Comments
Before you decide to contact ITV, keep in mind that the channel authorities do not accept any submissions for program ideas, as they only do so from established production companies. However, you can still contact ITV to provide feedback on shows/programs or to request a specific story to be covered.
Steps for each of the aforementioned contact options have been provided below for your convenience.
- Begin your journey by first visiting the official website.
- On the landing page, you will be required to fill out an online form. Start by first providing your name, email address, and postal code.
- After that, state your reason for contact, and then choose the channel for which you are submitting your feedback.
- In the next step, disclose the program towards which your comments or feedback is directed. And if the program title is not listed there, ensure to type in the name in the given blank box.
- After that, provide the date on which the program aired along with its timing.
- Once done, write your message in the comment or feedback box. Try to maintain a professional and respectful tone in your feedback and comments. Additionally, you will have the option to attach files or photos to help them understand your words better.
- Finally, click on ‘Submit’, and your comments and feedback will be registered in the system.
- After that, wait for an official response from the company’s customer support in due time.
How to Connect Through Social Media
If you are looking to connect with the ITV authorities via social media, you can easily do so by visiting their Facebook, Instagram, or X (formerly Twitter) pages.
When contacting ITV through social media, it is recommended that you utilize the direct messaging service for a better and faster communication and response process.
When You Need Technical Support
ITV’s content can be consumed via ITVX, which is a streaming service that you can either access via the web or via mobile (Android or Apple). While ITVX functions seamlessly most of the time, there can be moments when a certain technical glitch can lead to a breakdown in the viewing experience.
One of the most common issues faced by users is app crashes, especially for iPhones and iPads, where the app might close unexpectedly while browsing or even mid-stream, ultimately disrupting the flow. ITV states that the ideal way to fix this issue would be to either update the app to its latest version or simply reinstall the app. Additionally, you can also proceed to restart your device.
Compatibility issues faced with the ITVX app are one of the other most popular complaints, where the app might not function on all devices, especially older ones. The ideal way to skip this issue would be to use a different device that is newer in terms of hardware and software. Additionally, you can also experience streaming errors when you encounter buffering issues or choppy playback. Times like these are when you need to check your internet connection and make sure that the speed is correct for the quality of the stream you are trying to watch. And if the issue persists, then you can try changing the streaming quality.
With that being said, ITVX offers a dedicated ‘Contact Us’ page to deal with any technical problems that you might be facing when accessing their service – either via web or app. All you have to do is fill out the web form in the link given above by providing your name, email address, account details, reason for contacting, and the type of issue you are facing, and you will be good to go. Remember that you also have the option to upload screenshots of errors or technical issues (if necessary).
