Your guide to Blue Cross claims in Canada (with steps)

Boasting a 75-year-old legacy, Blue Cross Canada has been at the forefront in providing the country’s citizens with affordable health insurance plans. Established in 1951 and featuring a gigantic customer base of over 7 million, Blue Cross’ commitment goes far beyond the realm of medical care. From supporting healthy local communities to investing in research and development, the company is always looking to make Canada a healthier place for everyone.

Blue Cross’ commitment is also extensively shown in the way they handle insurance claims from their members. To ensure that members get access to their spent funds effortlessly, the company has set up multiple processes to submit claims, be it online, through the official app, or physically via their head offices. And the good news is that – your submitted claim will be approved within a few hours – provided that all your documentation remains proper. So, if you are looking to submit a claim to Blue Cross Canada and want to know the best ways to do so, then our comprehensive guide can help you find the right path.

How Do You Submit Claim Online?

Before you decide to submit a claim for Blue Cross Canada, keep in mind that Blue Cross handles claims for each Canadian region or territory differently. This means that there is no universal system for submitting claims, and users for each region or territory should follow the respective resources for filling a claim.

With the short disclaimer out of the way, let us focus on the steps you need to perform to complete the claim submission process.

1. Start your journey by visiting the official ‘Contact Us’ web page of Blue Cross here.
2. Based on your region or territory, from where the insurance plan was initially registered, click on the ‘Visit Website’ link to head over to the Blue Cross web page of that specific region or territory. For instance, if your plan was registered in Alberta, then your claim should also be registered in Alberta.
3. Once redirected to your region- or territory-specific website, proceed to sign in to your member account using your username and password. And if you have not registered your account online yet, then you can proceed to sign up for a new one.
4. After signing in, head over to the ‘Claims’ section and then click on ‘Submit A Claim’.
5. In the next step, you will need to select the type of claim that you want to submit. For example, there is health claim, dental claim, vision claim, drug claim, etc.
6. After that, confirm whether the expense(s) that you will be submitting for the claim process is listed as one of the categories by selecting ‘Yes’. If you do not see the viable category for your expenses, select ‘No’.
7. Then you need to select the individual for whom the claim process is being submitted. Once you have done that, you need to disclose whether the individual has any other third-party coverage or just Blue Cross.
8. Once done, select your relevant product or service provider and then state the product or service for which you are submitting the claim, the total claim amount, and the date of service. Additionally, you need to upload a scanned copy of the receipt. If you have more than one expense, then you continue adding multiple expenses one by one.
9. After that, review all the information listed on the page to ensure that it is accurate, and then agree to consent information and acknowledgment.
10. Lastly, click on ‘Submit’, and your online claim will be submitted instantaneously.

Other Ways to Submit Claim

Submit Claim via App

If you want to submit your claim via the official Blue Cross app on your smartphone, then follow the below-mentioned steps judiciously. However, remember that each Canadian region or territory has its own separate app, so the app made for one region will not work for the claim process of another region.

1. Begin the process by heading over to the official ‘Contact Us’ web page here.
2. Click on the ‘Visit Website’ link under the relevant region or territory in which your insurance plan was registered.
3. Once redirected to the region-specific web page, head over to the ‘Mobile App’ section of the website. From there, you can download the Blue Cross app, made specifically for that region or territory only, on your Android or iOS device.
4. After downloading and installing the app, sign in to your member account and then start the claim submission process. Ensure that you provide all information correctly and upload all relevant receipts properly.
5. Once you have completed the submission process, simply wait for a follow-up response from the company’s customer support.

Submit Claim at Office

If you are planning to submit your claim physically at the offices of Blue Cross, then ensure to carry out the suggested steps below precisely.

1. First, you need to head over to the official ‘Contact Us’ web page here.
2. From the landing page, note down the physical address of the head office of the Blue Cross branch, based on your relevant Canadian territory or region.
3. After that, head over there with your supporting documents as well as photocopies of your expense receipts.
4. Submit your claim physically by attaching all receipt photocopies and supporting documents.
5. Once done, wait for the submitted claim to be processed.

For any additional queries, you can get in touch with your region’s customer support via phone.