Oppo, a company dealing in consumer electronics and smartphones is based in Dongguan, Guangdong province of China. The company came into being in 2004 and has extended its reach to 40 countries ever since. Although known primarily for its remarkable smartphones, the company has under its repertoire a range of other sophisticated products like the Oppo watch, headphones, power banks and amplifiers.
Support & Assistance
A smartphone user may face innumerable issues during the course of possession of the product. If the user somehow manages to avoid accidental hardware issues, software glitches may crop up. While sometimes the issues may get resolved by simple troubleshooting at home, there may be times when the user has to step outside and find a dedicated service center. Software matters may mostly be resolved through online support while others may require the user to go to the next level.
Software Updates
While it may sound pretty simple, the task of updating a smartphone to the latest version may require some tinkering. Oppo India Support recommends that a user should back up the data every time before going for an update. Although most of the users tend to ignore this practice, sometimes the User interface may crash resulting in loss of entire data in the phone storage. The next important thing to check is whether or not the battery level is at more than 40%. If not, the phone should be plugged into power. It is also vital to have either Wi-fi connectivity or an active mobile network before proceeding for an update. Software update can be done Over-The-Air, wherein the user simply has to tap on update notification received or manually proceed by accessing ‘Settings’.
Once the update is downloaded and installation is in progress, the user should never attempt to operate the device or switch it on. Another important note is that users should never try to root their phone on their own.
Oppo India endeavours to offer professional convenient services to its customers through their website – https://support.oppo.com/in. The website has been designed in a very user-friendly way wherein the user can not only type in the search bar but also scroll through the services outlined for ease of access.
Checking on the Warranty Status
The IMEI number is all you need to find out the status of the warranty on your device. The user should be able to find the IMEI number at the bottom of the phone box or alternately, dial *#06# to note the same. A verification code will follow and the same after being entered in the space provided in the website mentioned above will reveal the warranty status of the phone.
Locating Service Centers
The support website allows the user to either type in the name of the city or simply click on the map to find out the address of the Oppo service center as available.
Spare Parts & User Guide
A unique feature introduced under the support field is the option of checking the actual price of Oppo spare parts by entering the Model Number of the phone in the space provided. Oppo India warns that use of any counterfeit batteries or alternate chargers may result in sub-standard performance of the device or cause safety concerns. The company therefore recommends replacement of parts only in an authorized official Oppo service center.
Model specific user guides for all Oppo products are also available for download in local language. It can be a great help to fix minor day-to-day issues or to look up for any service related FAQs.
Tracking Repair Status
Once a user places a smartphone for repair at an authorized Oppo Service Center, the status of the repair work and expected date of delivery of the device can be tracked through this support service online. The up-to-date repair history up to 6 months is shown.
Other Support Services
A customer also has the option of contacting Oppo India Support services via their toll free number – 1800 1032 777 on all days including holidays from 9 AM to 7 PM. If there are complicated queries or complaints, the same may be mailed or sent via WhatsApp messages. Oppo India assures call backs and quick troubleshooting through such customer service operations.
Warranty Policy
Oppo products in India are generally covered by warranty in case there is a performance malfunction inside the warranty period and such repair or maintenance work is done free of charges including spare parts costs and service charges. Oppo India is committed to their quality assurance and the user can remain assured that the replacement spare parts and accessories that are replaced come brand new.
In case of replacement parts, Oppo India assures the original remaining period of warranty or a period of three months from the date of replacement of the part, whichever is longer. However, one of the terms and conditions to avail warranty rights is that the user has to produce the original warranty card along with the invoice. It is also to be noted that in case of a product that is purchased overseas, no warranty service in domestic service centers is valid on it.
Oppo India makes it clear that man-made damage to product cannot be claimed for coverage under the warranty terms. This implies that if a phone is dropped on a hard surface, the damage done to it cannot be claimed to come under warranty policy. Even damage caused due to squeezing or liquid or extreme temperature exposure, accidental or otherwise, disassembly, unsupported modification, rooting or self-repair shall also not be covered. It is important to ensure that the data is backed up separately before handing over the Oppo smartphone to the Service Center. The company will not be responsible for any outcome caused due to disclosure or loss of data. Sometimes, Oppo customer service centers may require the user to sign a separate repair agreement before undertaking repairs owing to the kind of damage that may be caused due to some inadvertent mistake of the user.
