Google Malaysia is a subsidiary of Google LLC, a multinational technology company headquartered in California, US. Google Malaysia offers a range of products and services to its users. Some of these include, email services, cloud storage, search engine, Google Maps, Google Translate, Google Drive, Google Docs, Google Sheets, Google Slides, Google Meet, Google Play Store, YouTube, and many others.

Managed and operated by Google Asia Pacific Pvt. Ltd, a subsidiary of Google LLC, the company has its office at Kuala Lumpur and employs a team of professionals who work towards delivering quality products and services to its users.

Google Malaysia has been operating in Malaysia since 2006. The products and services have several benefits for its users. You can search for information, communicate with others, store and share your files, and access a wide range of content on the internet. Google Malaysia’s services are also used by businesses to reach out to their customers, promote their products and services, and manage their online presence.

That is not all. Google Malaysia has had a significant impact on society and economic growth in Malaysia. The company’s products and services have made information accessible to everyone, creating more informed citizens. Google Malaysia has also helped businesses grow by providing them with tools to reach new customers and increase their revenue. The company has created job opportunities for skilled professionals, driving the economic growth of the country.

The number of people employed with Google Malaysia is not publicly available. However, the company boasts of a team of professionals who work tirelessly and endlessly towards delivering quality products and services to its users.

Types of Grievances at Google Malaysia

As with any large technology company, Google Malaysia also faces various types of issues and customer concerns that are forwarded to the grievance redressal unit for immediate resolution. As a user, you may have concerns about the security and privacy of your data on Google Malaysia’s platforms. You may encounter technical problems with its products and services, such as errors, bugs, or software crashes.

Google Malaysia may face challenges in moderating content on its platforms, and these could relate to hate speeches, misinformation, and inappropriate content. As a user, you may have issues with its advertising policies that could be related to ad targeting, pricing, and transparency. You may also face challenges in reaching the customer support team at Google Malaysia or getting your issues resolved in a timely and satisfactory manner.

If you have any grievances related to Google Malaysia’s products and services, we suggest you contact their customer support team via email or phone. The above are only a few examples of anticipated concerns but the specific types of issues may vary depending on your individual experience with Google Malaysia.

Corporate Support

You can contact Google Malaysia’s customer support team to raise or escalate an issue.

The headquarters of Google Malaysia is located at:
Level 20, Axiata Tower
No.9 Jalan Stesen Sentral 5
Kuala Lumpur Sentral
50470 Kuala Lumpur

For corporate enquiries, you may call +60 3-2261 6400. Note that the number is not for product enquiries. For product related support follow the section below. The phone numbers and headquarters may be subject to change without prior intimation. In such a case, we suggest that you rely on email or chat options, or social media platforms of Google Malaysia.

Web Support

You can contact Google Malaysia’s customer support team through web support channels. First, visit the link here.You will see a list of products like Gmail, YouTube, Google Search, Google AdSense, Google Cloud and Google Ads, to name a few. After you select the product, you will see a list of help topics. You will find these resources helpful as they are well categorized to explain a wide range of issues. The steps given will help you troubleshoot the problem.

If that doesn’t help, you can scroll down to see an option to contact Google (by phone or chat). Additionally, you will find link to the Google Help Community where you can interact with experts on the subject. Please note that the availability of web support channels may vary depending on the specific concern or issue you are facing.

Social Media Channels

Google Malaysia also maintains several social media channels through which you can get in touch with them or get the latest updates on their products and services. You can write a Facebook message or tweet on the official Twitter handle. If you are on LinkedIn, here is their company profile.

You can follow Google Malaysia on these social media channels to get in touch, ask questions, or provide feedback. Additionally, Google Malaysia may also share updates on new products and services, events, or other news on these channels.

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Technology Guide,

Last Update: May 22, 2023