Founded in 2000, Vodafone Spain was formed by a merger between Airtel Moviles, British Telecommunications PLC, and Vodafone Group. Headquartered in Madrid, Spain, the company primarily offers 4G/LTE services with additional 2G, 3G, and 3.5G services on the go. It has also recently launched its 5G services in Spain so that it can compete with rivals such as Orange Spain and Movistar Spain.
Thus, when it comes to investing in newer mobile network technologies, Vodafone Spain leaves no stone unturned. However, the same cannot be said about the real-time customer experience. One of the primary complaints customers would like the company to address is the non-availability of VoWiFi or Voice Over WiFi. VoWiFi allows better indoor coverage, especially if you like to send and receive calls via your home or office WiFi network since most smartphones these days support such a feature.
Customers have also complained about Vodafone Spain’s lacklustre 5G network availability. According to Open Signal, the 5G availability of Vodafone Spain stands at just 4.1 per cent, which is miles behind its competitors such as Yoigo, Movistar Spain, and Orange Spain. Such low availability can prove to be a problem for users who simply want to rely on the 5G network for faster upload and download speeds.
Additionally, 5G reach will be non-existent once you move out of the major cities in Spain, especially in rural regions, forcing you to depend on 4G/LTE services even when you are paying for 5G. Not to mention, Vodafone Spain has no provisions to sell eSIMs to new prepaid customers. So, if your phone only supports eSIMs, such as the iPhone 14 models sold in the United States, you’ll most likely have to use a postpaid connection or a physical SIM first before switching to an eSIM configuration.
Therefore, if you are bothered by any of the above-mentioned issues or have your own set of problems during your period of usage, then it makes sense to look for a better mobile network carrier for your use case scenario. And to help you with the same, we have compiled a list of crucial steps that you must adhere to smoothly deactivate your Vodafone Spain number without any obvious difficulties.
How to Cancel Vodafone Spain Number via Phone
If you are planning to deactivate your Vodafone Spain number via the company’s customer service support, then feel free to follow the suggested steps below.
- Start the deactivation process by first calling the customer service team at 1444. Phone lines are open between 9 AM and 11:30 PM from Monday to Friday and from 10 AM to 10 PM from Saturday to Sunday.
- Navigate through the IVR (Interactive Voice Response) menus and proceed to talk to a live customer support agent.
- Once the customer support representative connects to your call, ask for number deactivation. You will be asked to first verify your identity, for which you need to provide your name, your associated Vodafone Spain phone number, and your government-backed DNI or NIE ID.
- Once the verification process is complete, the support executive will ask you the reason for the deactivation. You can choose to explain your experience or make an excuse. However, do note that the agent may entice you with special offers to make you reconsider your decision and thereby retain your number on the network. But, if you have made up your mind, then you can go ahead with the cancellation.
- Once your deactivation request is successfully registered, you will receive a confirmation message on your phone. In addition, the customer service representative will inform you of the effective date of deactivation, which will be at the end of your current billing cycle.
How to Cancel Vodafone Spain Number via Mail
If you want to deactivate your Vodafone Spain number by drafting an application addressed to the Vodafone Spain headquarters in Madrid, Spain, then follow the steps provided below.
- Begin by drafting an application containing your name, residential address, the phone number you want to deactivate, your reason for deactivation, and your signature. Also, do not forget to attach a photocopy of your DNI or NIE ID, which will be used for identity verification.
- Once the drafting is complete, mail the application to Vodafone Spain SAU at the following address: Avenida de América, 115 – Madrid (28042), Spain.
- As soon as the customer service executives at the Vodafone Spain headquarters receive your mail, you will be contacted via phone and guided through the deactivation process.
- Once the deactivation process is complete, you will receive a confirmation message on your phone.
- Simultaneously, you will also be contacted by customer support to let you know the effective deactivation date along with any pending dues.
How to Cancel Vodafone Spain Number at Store
If you would like to deactivate your Vodafone Spain number simply by visiting a company retail store around you, then follow the below-mentioned steps.
- To find a nearby Vodafone Spain store, visit the online store locator here.
- Enter your city, region or postal code, and the online system will provide you with a list of stores located within that region.
- Proceed to visit your preferred store with your mobile phone containing your Vodafone Spain SIM card as well as your DNI or NIE ID. Ask the store representative to assist you with the number deactivation process.
- The store representative will give you a service termination form to fill out. It will contain your name, residential address, the phone number you want to terminate, the reason for deactivation, and your signature. You also have to provide a photocopy of your DNI or NIE ID.
- Once done, submit the same and obtain the store representative’s acknowledgement. After successful deactivation, you will receive a confirmation message on your phone number.