The use of sustainable energy sources such as the sun, water, and wind has been a priority to combat the earth’s climate change. However, a shift in such a strategy requires careful planning, time, and proper resources, which is why many countries across the globe still depend on fossil fuels such as oil and natural gas to meet their energy demands. And one of the companies that has been at the forefront of providing such resources is Shell.
Headquartered in London, United Kingdom, Shell’s gas business forms a major part of its operations. The company has also been a major investor in forward-thinking technologies such as LNG (Liquefied Natural Gas) and CSS (Carbon Capture and Storage), allowing it to reduce the environmental impact of fossil fuels. To further extend their gratitude, Shell has introduced its GO+ rewards program (formerly known as Shell Driver’s Club), where customers can enjoy discounts and freebies in return for the hard-earned money they spend on their fuel refills.
Having said that, if you have a pending reward under the GO+ program and want to report the same to the company’s customer support, then our step-by-step guide can prove to be helpful.
Follow Our Steps to Claim Points Online
Before you decide to raise a claim for your missing rewards or points for Shell GO+, it is recommended that you check your purchase history directly via the Shell official app (either on your Android or iOS device). Doing so will help you get a glimpse of the eligible purchases that you have made previously, ultimately helping you to tally your missing rewards or points. Additionally, you can also reinstall the aforementioned app on your smartphone to see if any missing transactions pop up. However, if the issue persists, then you can instantly report the same by following the below-mentioned steps judiciously.
- Start your claims process by heading over to Shell’s official “Contact Us” web page here.
- The primary step involves providing your name and email address.
- Then you need to provide your Shell GO+ account number (available via the Shell app or your Shell GO+ card) and select the type of query/message you are sending from the drop-down menu (preferably “Missing Visits”).
- After that, describe the problem you are facing with your missing rewards or points in the message box.
- Once done, click on “Submit,” and your report will be registered successfully. Now all you have to do is wait for a follow-up message from customer support.
How to Contact Customer Support?
In addition to getting in touch with Shell’s customer support online, you can also contact them via phone at 0800 731 8888. Phone lines are open from Monday to Friday, between 8 AM to 5 PM. Alternatively, you can also contact them via X (formerly Twitter) at @ShellStationsUK.
Overview of Program
Presently available in the United Kingdom and select European and Asian countries, Shell GO+ is a loyalty program that rewards customers for visiting various Shell stations. Replacing the previous program, known as Shell Driver’s Club, this new rewards program allows members to now earn visits instead of points.
Each eligible visit can be commemorated or completed by spending money on fuel refills, car washes, and other services or products available at that specific Shell station. Doing so will help you earn rewards such as discounts on hot drinks, food products (courtesy of Deli by Shell), car washes, and motor oil. Additionally, every 10th visit will earn you a discount on fuel refills and other surprises and treats along the way.
To get a detailed glimpse of all the benefits that you can enjoy, be sure to go through the below-mentioned list precisely.
With a 10 per cent discount coupon, you will have the chance to snack on anything from the food range available at Shell stations. Discounts are applicable for every visit.
Whether you are looking to purchase tea or coffee before you hit the road, Shell GO+ has you covered with a 10 discount coupon on hot drinks. Hot drinks are usually served from Costa Express or Shell’s in-house brands.
Further, members can earn 10 per cent discounts on Shell-branded Helix Motor Oils. Shell GO+ members also have the chance to enjoy a 10 per cent discount on the company’s highest-quality car wash services, known as Shell Shine or Shell Quick car washes.
Every 10th visit, if you spend 2 pounds in the shop (for food, drinks, or other services/products) or 10 pounds on fuel refills, you will get a discount. And if you use Shell V-Power fuel for your vehicle, then you will receive a 3-pound discount on every 300-liter refill you purchase.
Keep in mind that you can combine up to three rewards in a single transaction. That means you can obtain your fuel reward, food reward, and hot drink reward all at the same time. However, only one fuel reward can be redeemed per transaction.
