Internet modified compact disks to streaming services, physical shops to e-commerce retailers, and music players to audio streaming services. There is nothing the internet has not touched yet, and music is no exception. In the year 2008, a Swedish company decided to launch an application that took the world of audio streaming by storm. Today, we know that application as Spotify. Another phenomenon known as podcasts came into effect from the year 2004, and Spotify, as was done by many audio streaming applications, combined the two and produced a product that is currently used by around 299 million users every month. Spotify allows users to listen to copyright restricted music and podcasts.
Spotify has around 5 lakh podcasts available for users to consume. In addition to that, more than sixty million songs are available for users to listen to. Spotify offers a two-tier service. Mostly users listen to music for free. However, the experience is interrupted by advertisements. Such users also have a limit to what they can do on the application. Another tier is of the users who pay to enjoy Spotify’s premium service. Paid users not only listen to offline music, they are also saved from inconvenient advertisement interruptions. The subscription has to be renewed and can be canceled if one wishes to. Here are the ways you can avail of support on renewal or cancellation.
Write to Spotify
The subscription can be easily renewed on the website or application. You need to login to your account and head over to the library section. After this, you will be required to press the “gear” icon on the top right corner of the screen. You can click on “go premium” and choose auto-renew to save the hassle. However, if you face any issue while doing this, you can write to Spotify by heading over to their website. After having logged into the website, go to the “contact Spotify” option. A host of options will appear in front of you, click on “subscription” and then head over to the “other” option from the list. You will then be taken to a page where you will fill in your e-mail ID, your name, and a detailed description of the issue that you have faced. Click on the “send question” option, and you are good to go.
Social Media
Spotify tries to go out of their way to make it easier for users to reach out to them, and what can be easier than social media. Spotify recognizes the fact that social media is the best way to connect with their audience and vice-versa. Therefore, it has kept an easy user handle for their customers to use. Whether you are using Facebook or Twitter, all you need to do is write the issue and tag them @spotifyCares. You can even send them a direct message on Facebook and or Twitter. However, it must be noted that the Spotify website does list many frequently asked questions. Therefore, it is advised to go through the website first, and if the query isn’t listed there, you can reach out to them via social media.
