Even though Oppo has been one of the major smartphone makers in China for more than a decade, its journey in the Philippine smartphone market never came to fruition until 2014. The company’s entry coincided with the launch of its Find 7 smartphone series, and since then, it has immensely grown in popularity.
Oppo’s innovative products, aggressive marketing campaigns, and strong distribution network have allowed it to capture over 15.70 per cent of the Philippine smartphone market share, competing with household names such as Samsung and Apple. Today it is among the top five smartphone makers in the country.
Additionally, Oppo’s commitment to providing stellar customer service has also been shown by its robust service centre coverage and easily reachable contact numbers. Having said that, if your Oppo smartphone is not working as it should and is ultimately affecting your everyday lifestyle, then booking a repair appointment can help you sort out the issue without wasting any time. That is why we have created a well-rounded guide that you can follow for results.
How to Book a Repair on the Phone?
If you want to book your device repair appointment over the phone, then you can do so by following the suggested steps mentioned below.
- First, you need to get in touch with Oppo Philippines customer support through one of the following contact numbers: 180014411163 or 180014411192 for PLDT, Smart, and Sun users; and 180089028334 or 180089474099 for Globe and its subsidiary users. Phone lines are open from Monday to Saturday (including holidays) between 9 AM and 7 PM (local time).
- Navigate through the on-call options and proceed to speak to a customer care executive.
- Once a customer care executive connects to your call, state your device make and model, its IMEI, serial number, and warranty status, and ask for a repair appointment booking. State the reason as to why you are booking the service appointment by explaining the issue(s) you are facing with your device.
- After that, the customer care representative will ask for your name, phone number, email ID, and residential address so that a repair appointment can be registered with a service centre near you. Do not forget to state your preferred date and time for visiting the service centre.
- Once the booking process is complete, you will receive confirmation messages on your phone number and email address.
How to Book a Repair via Email?
Booking your repair appointment over email has been made simple by Oppo Philippines’ customer support. Simply follow the recommended steps below, and you will be good to go.
- Begin your journey by heading over to the official website here.
- The primary step involves choosing your type of product and then the make/model of your device.
- Once done, enter your full name, phone number, and the current software version you are running on your Oppo smartphone. After that, you need to provide your smartphone IMEI or SN (Serial Number) and then select the reason why you are contacting Oppo customer support via email.
- In the next step, explain the issue(s) you are facing and then state your email address. Once you have confirmed your email verification code, click on “Send An Email”.
- Wait for a follow-up email from the company’s customer support, through which you will be able to book your repair appointment at your nearest Oppo Philippines service centre.
How to Locate Nearest Service Center?
If you are looking to find the nearest Oppo service centre around you in the Philippines, then you can follow the below-mentioned steps for a seamless experience.
- Start your service centre search by visiting the official website here.
- On the landing page, click on “Find A Service Center” and then choose your preferred city.
- Once you have chosen your preferred city, the online system will suggest Oppo service centres within that region.
- Proceed to note down the credentials of the service centre you are planning to visit, such as its address, operating hours, and contact number.
- After that, simply head over there with your non-working Oppo device and get it repaired on the spot without fail.
Types Of Repair
Oppo Philippines offers numerous types of repairs for their smartphones, allowing customers to quickly solve any issue that they might be facing. Some of the popular types of repairs have been listed below.
Display Repair: Whether you have a TFT, LCD, or OLED panel, display repairs can prove to be costly, depending on the overall cost or purchase price of the smartphone. Smartphone displays can get damaged due to external impacts such as falls or accidental drops or internal impacts such as faulty software updates or loose display cables.
Battery Repair: Over time, smartphone batteries wear out, either due to depletion of charge cycles or overheating. If your device battery is bulging out or not holding its charge for an extended period, then a replacement is highly recommended.
Charging Port Repair: Charging ports usually get damaged due to wear and tear, liquid intrusion, or the collection of dust particles and lint. If your Oppo smartphone is failing to get charged properly, then a simple replacement of the charging port will do the trick. A new charging port can also speed up data transfer speeds when connected to a computer.
Speaker Repair: Due to constant usage over extended periods, smartphone speakers lose their prowess and start sounding muffled or unclear. If that is the case, then a replacement is due on the cards.
Other Types Of Repair: Some of the other repairs include camera repair, mainboard or motherboard repair, and back cover repair.
In addition to the common repairs mentioned above, you can sort out any trivial issues with your Oppo device simply by consulting the official user guide. Lastly, make sure you keep an eye out for your device’s warranty status after purchase, so that you can reach out to the company’s customer support whenever required. And if possible, sign up for an Oppo Account, so that you can register your device purchase and enjoy a whole slew of other member benefits.
